Reviews of local pros in Poway, California

"I called DEPENDABLE PLUMBING because our HOA recommends it. I needed to get my shower cartridge replaced, when i called their business number i was given a quote of MAX costs of the job was $245, and I said ok it's fine and scheduled the next day, but before they schedule me an appointment, I have to give them my credit card information including security code so they can have it on file and made sure that they are gonna get their money regardless of the situation! The following day the plumber arrived and checked what kind of cartridge i need and took a picture to ask Valley industrial plumbing supplies if they have them. He came back to my house and told me yes they have it. I said "Great!" And then he proceeded to tell me "Oh by the, the part cost $140 ($65+tax in valley industrial) plus my my labor cost $231 for a total of $371. I was like, what?" Yeah ok whatever! And then he proceeded again "Oh by the way an addition of $102 just for me to check what kind of cartridge you need" for a grand total of $473! And if there is a chance that I break your valve, that will cost you around $2thousand dollars!!!! I was like WHAT?! You break it and I still pay for it?!! If I am the plumber and the customer said yes to that, then I just given him the permission to break my valve so I can pay him to fix it!!!

Aaron did great job fixing our unit, the kitchen sink was all clogged and sewage water started flowing up. He was able to fix the problem quickly, would definitely recommend him!

So this is how you do Business.? I call early morning and told I would get a call back to ask what the issue is so that they can come ready to do the work. 3 hours later no call. I call back and told that someone would call me back right away. NOW it's 6:30 in the evening and I call back and what ami told. That they are all booked up for the evening. Your Google listing says 24 hours. Why lie. I will be talk to my HOA and requesting that this company is replaced ASAP. This is not how you do Business. And as far as emergency calls go, Do yourself a favor and don't call this company.

Michael was very courteous & professional during the process of my water heater installation; he even cleaned up whatever water spilled, great company would highly recommend, thanks.

This company's customer service and plumbing expertise are outstanding! Its plumbers were on time and very considerate about COVID-19 and house cleanliness concerns. I particularly appreciated how swiftly it took ownership of problems I discovered and solved them to my full satisfaction without placing any blame on me.

Grant Mize is the plumbing tech I use at Dependable Plumbing.
He ALWAYS does an excellent job in trouble shooting and fixing
whatever I have for him when he arrives on site!!!!
Cant go wrong with him or Dependable Plumbing!

Fantastic plumbers and staff. Jen, Jeremy, Katie, and plumber Grant are outstanding. Extraordinarily professional, organized, on top of everything. And very polite. Highly recommend this company.

Grant did a great job with the estimate and completed the work on time and at cost. Professional and clean. Even helped secure additional clamp seal at no charge. Highly Recommend

Dependable Plumbing did an excellent job installing a new kitchen faucet for me. Zeke was on time and friendly and went above and beyond. The service was fantastic and the installation was smooth and professionally done.

I will definitely reach out to this company when I need a plumber again.
My HOA sent them out to fix my toilet (my home warranty doesn't cover the pipes in the internal walls) that was not flushing due to a clogged pipe that was also affecting my neighbors plumbing. They sent out Adam and man was he a pleasure to work with. He was very friendly, professional and cleaned up afterwards (I was shocked nobody ever does that) he definitely went above and beyond and was also polite and friendly to my neighbors. He did an excellent job.

The person I spoke with on the phone was also very polite and willing to help. If your looking for a company that seems to know what they are doing and from the looks of it treats their employees well, hire them.

Dependable was the 3rd plumber that came to my condo to fix a clogged kitchen drain. The first could or would not fix it and tried to upsell me for additional work costing close to $1,000. The second was honest, but try as he might couldn't unclog the drain. He didn't charge, but I felt bad for him since he tried for an hour and couldn't get the drain unclogged. Derek from Dependable showed up on time and fixed the problem within 20 minutes. Derek is the best. I'm using Dependable from now on.

I can't say enough about Dependable Plumbing's customer service and expertise.

Grant is fantastic and was able fix to an ongoing issue with our dishwasher/sink in minutes.

Highly recommend!

We needed repiping after 3rd slab leak. Dependable plumbing were amazing. Nick came out to look at job - couldn't have been nicer. Start day of work, they brought 6 plumbers and finished 2 bath condo in one day. They cleaned up and even swept up our patio. Best service of any kind we have experienced here out of HVAC, handyman, and most especially plumbers.

We had an emergency community water leak and called dependable plumbing at 5pm. Not only showed the team up fully equipped and prepared, they were also very knowledgeable and went above and beyond a regular plumbing company. Big shout out to Diego and Grant for their professional assistance and excellent service.

Dependable is a ripoff plumbing company. Get competitive
prices before hiring. They wanted to charge me $1200.00 just to hook up my new faucet , garbage disposal, and dishwasher from my kitchen remodel. When I complained they lowered it to over $900.00 . They were charging $400-$600 an hour for a two hour job. I hired someone else for $300.00 to do the work. $150.00 an hour. There's a lot of plumbing companies that want your business. Don't fall for the ripoff trap. As president of our HOA, they will no longer be handling our plumbing needs as well.

I had a laundry list of plumbing issues (some that I had been ignoring). Once again, a call to Dependable took care of everything. The pressure regulator was fine. The running toilet just needed a new gasket and they had a new disposal on their truck. Every time I work with one of the members of Dependable I get a knowledgeable, personable person I can easily work with.

I felt compelled to write a review after having such a refreshing experience with Dependable Plumbing. They answer calls, they call you back, and the communication is definitely above board. Pricing is straightforward – no bait-and-switch prices or upsells to expensive, unnecessary repairs. The technician assigned to my job, Nick S., was professional, courteous, punctual, and did quality work. He also cleaned up after himself and made efforts to reduce noise since I was working from home and had to be on phone calls. I will call Dependable Plumbing back for my next job and ask for Nick.

Diego the technician came around 9:30 am, looked at the leak and he said he’ll fixed the leak but looking at all the pipes and the shut off handle (he can’t even moved it) and said that it might get worst if he forced it. All he can due was to clamp the pipe that has the leak to stop the leakage. He checked all the pipes and took pictures and showed it to me. All other pipes are all corroded and advised to be replaced. He’ll have the office work on the proposal of how much it will cost to replace and work on the pipes. I was very satisfied with Diego’s work ethics, explaining everything to me.

Writing reviews for mid to large size companies is always a bit challenging. Not sure what went right or wrong with other customers, but both my experiences with DP (Grant, in particular) were excellent.

I understand they need to earn a living (as do I) and products, services, brick & mortar, and employees are far from inexpensive nowadays.

On both occasions, one of which was after hours, DP was responsive, communicative and on the ball. I wouldn't characterize their services as inexpensive, but they are excellent!

That's not to say they should rip your eyes out, because you're in a plumbing pinch — and in need of professional assistance.

Suffice to say, excellence doesn't come cheap. I hope your experience with DP is similar to mine.

Regards,

Dependable Plumbing lives up to their name! Jeremy Romio took my call. He listened to my situation, and was able to schedule someone immediately, in addition to answering all of my questions. Jeremy's kindness is worth noting. Grant Mize was my plumber, and he is incredible. He contacted me prior to my appointment, was on time, and walked in with the biggest smile. He immediately identified the situation, and assured me it could be fixed. He explained the different steps he would take, and the associated costs. (Compared to other plumbers I've used, I found Dependable's pricing to be reasonable.) Grant is very skilled and knowledgeable, and also happens to be incredibly friendly. What impressed me the most was when he shared his love for the work he does, and for his employer. There is something to be said for family-operated businesses like Dependable Plumbing. I am glad to have found them for any future needs.

Today I contact Dependable Plumbing for major kitchen sink leak. The dirty water is overflowed from the kitchen sink . The plumber, Grant came to the rescue. He came right away and fix the leak. He is nice and polite explaining the situation. This is the second time I use Dependable Plumbing . They are reliable , honest plumber. I will call them again for any plumbing needs.