Reviews of local pros in Poway, California

After 26 years, we just could not keep our shower looking clean.  There was buildup of soap in the grout lines, erosion of grout and the white tile just wasn't all that white anymore.  We tried several different cleaning products to get the tile clean, but a major fail.  So, we decided to give Charlie a call.  He came out promptly and gave us an estimate.  His pricing was reasonable so we scheduled the job.

He totally restored the tile and the grout in the shower, counters and tub enclosure back to their original state.

While we would have loved to have remodeled our bathroom, the cost was prohibitive.  We just couldn't stand how the tile looked.  Now, thanks to Charlie and a mere fraction of the cost, our master bath looks great and we can now put off a major remodel for a few more years.  Money well spent and if you are hesitant in any way, don't be.  Call Charlie now.

Quick, efficient, and accommodating to my schedule.

Very neat and clean finished product like nothing happened if you are looking at the first time and they are all very professional.

Solomon from ServPro was an absolute professional and was always upfront and considerate about all projects. I’d work with him again in a heartbeat.

I was so very impressed with the restoration of our water damage we had. Excellent service, professional and friendly staff and the quality of work far exceeded our expectations!! Like it never even happened - but even better!! Thank you ServPro

ServPro came out, quickly evaulated our needs after a leak then dried us out!
We had a delay in completion of the project. However, it was because they volunteered to go assist in Texas after a major natural disaster. I couldnt think of a better reason to delay!

We were very pleased with the work done after a water leak in our home. It was not cheap! But we do feel we got good results for the price, and were especially pleased with the attention and service from Ralph.

Everyone at Servpro Poway/Rancho Bernardo was polite, professional and respectful along with the sub-contractors they provided. They kept us informed of the necessary work and progress and it was done very well. We would definitely recommend them.

I consider myself to be a very patient and rational person. What I went through with ServPro tested my limits. They are either scam artists who took advantage of my situation or they are completely incompetent. They do not have your best interest in mind. Do not use ServPro Poway/Rancho Bernardo for any services under any circumstances.

Here is a list of things they did wrong:

- Took them six months to dry my living room ceiling
- I kept having to follow up with them by phone to get things moving
- No time tables could be provided upon request
- They didn't record dry logs for most of those six months
- They damaged my wood floor when they opened the ceiling and did not accept liability for it even though they acknowledged it. It wasn't even necessary to replace my floor until they damaged it.
- No invoices were shared with me even when I asked and it took them forever to submit it
- The $1000 deposit I paid was not included in the final invoice.
- I had to unexpectedly pay for a asbestos inspection invoice they required to avoid late fees. They were completely unaware of the impending late fees.
- I had to use my own insurance because they didn't understand the process for reaching a settlement with my neighbor's insurance. My premium will go up because of this.
- I reported all this to ServPro corporate and all they did was forward the complaints to the franchisee. What the hell?

EDIT: I just wanted to respond. It is not just me saying this. I have spoken to different professionals regarding the situation and all of them get a chuckle when I tell them my story. Six months of drying is ridiculous. Yeah your guy visited me a dozen times because I had to call to get him to show up. My upstairs neighbor was not leaking more water. I was told several times it was not getting wetter and was slowly drying by your guy. My insurance was unhappy with your work and the obvious solution was to go with somebody else who can fix the mess you left. If you don't know how to deal with a third party claimant settlement, then don't take the job!

Ralph Del Valle is a pros pro! I have never worked with anyone more thoughtful and professional than Ralph. My wife and I are extremely grateful to how he worked with us throughout our entire ordeal. He made us feel special, like we mattered. And he can really tell stories! Lots of interesting stories. Thanks for everything Ralph!

The folks at Servpro, specifically Solomon, were so incredibly helpful during the process of our bathroom repair and then remodel. We are pretty new to the homeowner experience, so he really helped us navigate everything and was always available to answer any questions we had. We will absolutely work with Servpro again in the future after our positive experience.

ServePro did a great job of removing long-term damage and mold from a slow leak in our kitchen. This is one of those jobs that you might consider doing yourself, but there are great reasons NOT to do this. Water damage and mold MUST be disclosed to potential buyers! The only way to get full price out of your home and any remodel work in the future is to have a professional company complete this work and certify the area mold-free. Not only that, but the added peace of mind in having a warranty on the work is worth the price paid. If our brand new cabinets show any negative signs in the next 5 years, the work done prior to their installation is under warranty. Ralph and the ServePro team did a great job, were wonderful with communication, kept the cost within the estimate range, and were as non-obtrusive as they could be under the circumstances. I'd recommend them! Thanks guys (and gal!).

Service was good, but I was not happy with the time it took for the project to be completed, considering it was a small project.

I'm only giving 4 stars because Danika Sanders who was very helpful and patient throughout the process, took time to explain projects and communicate updates. Danika has excellent, customer service skills, she made the difference for my experience with this company.

Recently, our home suffered extensive water damage due to San Diego rain storms. In our time of distress, Ralph Del Valle from Servpro was a true lifesaver. His prompt response and expertise put us at ease during this challenging situation.

Ralph assessed the damage thoroughly, explaining the necessary steps for water extraction, drying, and mold prevention. His team worked diligently, removing soaked materials, setting up industrial fans, and monitoring moisture levels. Throughout the process, Ralph communicated transparently, ensuring we understood each phase of the restoration.

When it came to drywall repair, their attention to detail was commendable. They patched and painted the affected areas seamlessly, leaving no trace of the previous damage. Their commitment to quality workmanship was evident, and our home looks better than ever.

We highly recommend Servpro and specifically commend Ralph Del Valle for his professionalism, knowledge, and dedication. If you're dealing with water damage or need drywall repair, look no further—they're the best!

This is the second time we've used Servpro and wouldn't consider using any other company should there be a need to. They're absolutely wonderful and took really good care of us.

Thank you, Ralph, and your wonderful employees for everything you did for us. You guys are amazing!

Ralph kept us posted the entire time. He was constantly checking on the progress. Always answered questions. SERVPRO crew did a great job packing and unpacking our furniture with care. Great job!

We had a good experience with ServePro...some excellent and thorough folks and some good but not as focused on details like me! They went out of their way on many things but needed a few reminders for fixing some things too (but they did it!). Ralph was so positive and kind! He really took care of us!

Ralph de la Valle is the Best! He responded to our call immediately, by coming to our home and assessing what needed to be done. Ralph communicated quickly with our insurance company, and started the work in a timely manner. His team were friendly, trustworthy and competent! Their work is top notch! We are very pleased! As an Interior Designer I have referred my clients to Ralph when they have needed restoration/remediation work on their homes. They have been as pleased as we have. We will always call Ralph at Servpro! It is rare to find a person like Ralph! He has kind and caring nature, that is positive and reassuring!

I am a property manager, we had a recent water moisture in the laundry room area. We contacted Serpro, the job was handled very smooth, with the coordination of the office, Austin Rushing, and the inspector Ralph Del Valle. The hassles became minimum. Thank you for the great job. Will recommend to anyone in the future needs this kind of handling. Totally appreciated.

Mr. Ralph Del Valle and his team did an outstanding job repairing the significant water damage done to our kitchen after a leak. They arrived immediately and helped us come up with a plan that we were happy with. Mr. Del Valle was always available and on site to answer our questions along the way. We are very happy with our kitchen and the great quality of work provided by Ralph and his team!

I had the pleasure of working with ServPro after a water pipe burst in my home causing damage behind my walls, lifting and ruining my hardwood floors in my living room and flooding my garage. ServPro workers were at my home, working hard, fixing the problem, moving my belongings into a storage container so they could quickly dry out and repair/replace areas of concern. I'm very pleased with the final results. ServPro Managers were easy to reach by phone any time I had a question and they would provide timely up to date progress reports.