Refrigerator reviews in Rancho Cucamonga, California

Very happy! Fred & Andy did a phenomenal job for us. Professional, communicative, friendly and straight forward. Thank you thank you!

I swear this is the most unprofessional in apt repair service I have ever dealt with first they told me my unit is under warranty then they called me back and tell me it isn’t then they called me back and told me let me find out I had to call these people to days in a row for different times and they never got back with me I took the thing apart myself and I repaired the item that was broken in under 10 minutes and they wanted to charge me $350 what a rip off the two girls that work there were is brain-damaged is brain damage could be

I told them there is a comprssor issue in the fridge please bring it and fix it. They said we will still charge you $99 diagnosis fee.

Absolutely terrible service. I have been waiting since November to have my microwave repaired. Each time they come out they state an additional part is needed. Nothing but excuses.

DO NOT DEAL WITH THEM, VERY UNPROFESSIONAL I called for service for my ice o matic, the representative was very rude. She said if you don't like our service you can go somewhere else. Very bad service.

Our stove had no power after been disconnected tried to phone but long waits so sent email and no reply in 2 days

Managed to book online

Technician nice enough guy but $138 service fee spend about half and hour and don’t fix the oven even though was working before

Stated he could not fix re wiring issue then charged me another $61 because he took longer doing a computer search

I was not pleased and told him but no response

Had to get another electrician the next day and he i fixed the issue in 15 minutes and the oven is working perfectly

This is one of the only companies that doesn’t automatically send you a follow up to rate service hence my posting here

I would not recommend to use this company unless you know for sure it is an actual failure of the internals of the unit

This was a total waste of time and money

I would give them zero stars if I could. Terrible service, incompetent, and just not nice people. They did not repair my washer correctly and it had a complete breakdown after. Stay away of you expect good service.

Did not like their service. The technician serviced my washing machine, he said it was fixed. I tried washing some clothes right after he left and the machine was still broken. Tried calling Premier again hoping the tech would come back. Never came back
Will not use their service again.

The tech that repaired my refrigerator was really friendly and professional. Had a good attitude and was helpful. Helped explain every question I had . The service I got was outstanding.

Customer Service was terrible. Late on calls, misdiagnosing problems, charge if we cancel, but will not step up to compensate us when they are late for appointments.

Customers to be Beware! Worst company I have ever dealt with. Rudeness from the technician to the owner(she). She will not let you speak or share your concerns, will make up information and will hung up on you. All these while yelling at you.
Save yourself an uncomfortable moment. Not even a star is worth on this company.

Great service! The technician (Robert) was very professional and polite and was able to fix my refrigerator the same day! The office staff were very friendly I spoke to Gabby and Stephanie in the office. Great staff all around!

First class service. The engineer came at the appointed time. He found the problem and fixed the dishwasher within twenty five minutes. Very impressed. Will certainly use Premiere again.

I want to Thank Premier Service Group for fitting me in at the last minute. My Washer was not working and they were able to come out and fix that same day. They keep stock on common parts which helped. Thank you for the great customer service. Keep it up!

I had been having problems with my Viking oven for a while. I had Taylor's Appliance come out and after misdiagnosing the problem the first time, then coming out again and saying I needed a new thermostat and it would be $400...and then waiting about a month for them to get it in, I thought I'd get a second opinion. I'm glad I did with Premier Service Group because it wasn't my thermostat at all, but my relay switch, which could've been diagnosed easily and is the first thing they look at before looking at any other problems. It was under $200 for the whole service and fix. I am now having them come out to look at my Viking dishwasher...stay tuned ;)

Have a Bosch microwave/oven combo. They had to come out twice, since they received a detective part from distribution center. Both times we had incredible service from the technicians. Very knowledgeable, polite and carful with moving the appliances. Thank you PSG for a great service.

I absolutely love this company and their service! I had a hose go out on my washing machine, I called my AHS Home Warranty company they sent out PSG, when they called to set the appointment I gave them the Make, Model and part number that was needed and they were out the next day with the part and my washer repair was completed in under an hour!
I couldn’t be more please with my entire experience!
I highly recommend this company for all of your appliance repairs!

Took a couple of weeks to get the parts, which is understandable, but our service repair person Earnie repaired my Viking oven door & was professional & excellent. Will definitely call them again if needed.

DO NOT DO BUSINESS WITH THIS COMPANY!!!!

1 star is far too much to give them. Terrible business! They are playing some type of game there where they come to your house, charge you for the service call, and refuse to give you an estimate in a relatively decent amount of time.

I was told I would receive my estimate for 2 refrigerators within 48 hours of the tech submitting his report. The 1st estimate took 1 week and I still have not received my estimate for the 2nd fridge...3 weeks later.

I call and wait for over 5 minutes for them to answer the phone even though their phone recording says I'm 1st in line.

The girl says she can not give me the quote over the phone but her manager needs to email it to me. They always say they will get it to me by the end of the day but it never arrives.

Today I called at 2:30pm and begged her to send it to me before they leave for the weekend. I asked what time they closed and she said they close at 5pm. I said fine but if she could please rush the quote. She says they will send it to me in 30 minutes to an hour but definitely before they close at 5pm. I said fine. 4:30pm came and no email. I called and their recording said that they close at 3pm!!! They dodged me again!!!

They can't actually be a legitimate business. I will go there next Tuesday to demand my estimate if I do not receive it over the weekend.

STAY AWAY FROM THIS COMPANY IT IS A RIPOFF. DO YOURSELF A FAVOR AND LOOK AT OTHER REVIEWS OF THIS COMPANY.
UNFORTUNATELY, I CANNOT GIVE LESS THAN 1 STAR.
I called PSG for a microwave repair. They send a technician who came and did not stay more than a couple of minutes. He told me that I needed a fuse change without even unscrewing a single screw. He said he is sure 99% and that this is a common problem with this microwave. PSG charged me $99 for this very short conversation.
Then the company sent me a quote for 4 parts and also said they need a second technician. The quote was for $733.67. PSG wanted me me to pay for the parts ($320.00) and charged labor of $359 before even ordering the parts. When I argued with the manager and exposed this ripoff, she tried to walk back her charge of $359 labor and said that they will only charge me for the time the two technicians will spend repairing the microwave. But then, in the middle of the argument, she said that she will not longer offer her service. I guess, she does not like informed customers.
The company already charged me $99 for the few minutes the technician spent in front of my microwave.

HORRIBLE. Our GC contacted them to fix a Thermador hood. They came out, charged us $99 on the spot and then we found out that they also charged our GC the $99 trip fee! Now, we are fighting to get the charge reversed. I have contacted them several times and they are not communicative. On top of that, they said the parts would be here in 14 days. 14 days come and go and they said parts will be here in 14 more days. Either they completely forgot to order or they are idiots. Either way, you have been warned with all the horrible reviews here. GO ELSEWHERE.