Home Services reviews in Riverside, California

Excellent job. Our pool is quite clean.

We had a few communication issues in the beginning (understanding the schedule and making sure the tech had access). And the PoolGenX team really went above and beyond to work with me to get it figured out.

This company has been one of the best companies I have ever dealt with. They are very attentive, very thorough, and very pleasant to work with. I am in a rental with a pool and the management company used two different pool services previously and we had nothing but problems. PoolGenX has far exceeded my expectations. I highly recommend!!!!

These guys come every week to clean our pool. They do a great job cleaning vacuuming and scrubbing our pool. Very professional and helpful whenever I have questions. I would recommend giving them a try.

Always a great experience from PoolGenX when they clean my pool. The staff is very professional and work closely with my suggestions. Would highly recommend this team.

Top notch Best pool guy I’ve had in years

Alwqys on time and is consistent woth thw proper cleaning and maintenance of the pool

Reliable and good work every time. Communicates clearly and always follows through.

The new technician with initials D. S. is excellent; he has been cleaning my pool and his technician's skills are much better than other technicians previously. I am satisfy with PoolgenX service at this time. The customer service continues to be good, the staff calls back as soon as possible, and they continue to provide excellent service. The staff is very respectful and the pool water looks clean week after week.

Best pool company we have had! Nathan is fantastic!

Thank you, Poolgenx and THANK YOU!!!!! Rob for taking your time coming by 🙏🏼 coming by helping me with the issue with the pool how the Pool should be. you did an excellent job making the pool work again with the filter pumps appreciate your time in this hot day too

He fix the screen on the pool pump and did a good job cleaning the pool

Very satisfied with Adrians quality of service and I would definitely recommend him to others.

The pool looks great! Especially after the windy days we have had

Poolgenx is the best! Angel takes awesome care of my pool weekly and he is very kind and professional. I have had others but Angel is by far the best that I have had and goes above and beyond to ensure that my pool is well cleaned and maintained I have been with Poolgenx for over a year and I am well pleased.

Great, reliable and professional service. Heather is the best! She knows how to make my pool sparkle.

Always quality service, even if I have question I can contact him and he’s always prompt with a response. Definitely an asset.

Tony has been doing a great job! Pool is always in swimming condition!! Thanks!

Started out with great service from Erik and Giovoni. I don't know anything about caring for a pool, but these two took pictures that made me believe services were being performed. They showed clean traps, and pH strips. There was an immediate decline after the techs changed. The app, which is used to see service details, showed an intermingling pictures of my pool with someone else's. Some other pictures just included multiple snapshots of the pool, which were not particularly helpful. There have been multiple times where I have found my pool left in "service" mode which blocks the automation from running, and causes the pumps to run constantly, using electricity unnecessarily. I have also noticed the pre-filter basket was not consistently emptied, and when it was, the cover wasn't always placed back correctly. I have also found the door to the service panel left open several times. After a recent email about price increase due to inflationary and minimum wage "pressures", I cancelled my service as I don't feel the value is there. I might have stomached it if the service stayed the same as the beginning, but absolutely not for the current level of service.

Furthermore, the app is a pain for payment. It does not save credit card info, and often times reloads the page when trying to process a payment, causing me to have to re-enter all the information multiple times until it goes through. Also, calling customer service led to a "tech will call you back" resolution which the techs did not call back.

I have had many pool companies since October 2022 and have not been satisfied because of their lack of honesty and not thoroughly taking care of my pool. I came across PoolGenX and couldn't be more satisfied. My Pool guy is Ceasar and he does a complete and wonderful job. He tests everything and takes before and after pictures of my skimmer, pump and pool. If I have any questions he responds in a reasonable amount of time. I have to say, I am finally 100% satisfied with my pool guy.

So far we have had a great experience since we started service in March 25'. A little high on the price but they do provide more than most pool services. I love that i get a report on every cleaning! and communication is great!