Landscaping reviews in Riverside, California

I placed an order for a pallet of paving stones to pick up the following day at 10:00 am. I got to the store at 9:30. The girl at the service desk was great. She called the young man from the gardening dept and told him i was there to pick up the pavers. He proceeded to go get the pallet,so i thought. I went to move my truck to the pick up area wich was another ordeal all together. I waited 40 minutes and my pallet never arrived. So i went back to the service desk and the girl and i walked back to the gardening dept where the you man was back there talking with other employees instead of getting my pallet as he was supposed to. So long story short a 30 minute pick up took almost two hours. Ridiculous...

This store sucks at customer service. Had gone to Lowe's to get rolls of sod. And of course they said they didn't have it so decided to call Home Depot and they reassured me that they had it. I asked him again so you guys at
Have the rolls in stock right now. He said yes. Drove there to find the area completely EMPTY. Go to customer service and the guy dosnet know when they get it back in stock. HOME DEPOT!!!! HIRE EMPLOYEES WITH GOOD CUSTOMER SERVICE.

Dirty, disorganized and unhelpful. Hate going to this one.

Wow, it was a joke. It was so tiny, only an aisle and a half of garden stuff and some plants. Didn’t have nothing but decorative plants, a few bags of soil, poisons, and garden hoses. It’s really disorganized too. Some shelves looked like a bomb went off and none of the price tags matched anything. They had no pots and the only seed starter planter pack they had, had one stolen out of it, so I just walked out. It’s just really sad looking. Gardening shelves not clearly marked or even near the “Gardening Center” area... just yikes. It’s like they just don’t care. What a dump!

The people on the store are rude. Only some new cashiers are nice. Went to black Friday had a question kept asking a group of 4 people talking and they seemed to be managers and csms so i thought who better to ask a question than them. They vompletely ignored me. On top of that when i stood there dumbfounded at the service one of them finally noticed me and tells me to move to not block in the intersection. So i leave without buying anything becaise i am very mad and disapointed since ive been coming here for 10 years now. Horrible experience. But the nice cashoers made me feel better because they were polite and nice not like the other ones. Who are rude.

Bought a gift card on Christmas Eve & the girl who checked me out didn’t add the money & when I went to ask for help they said they couldn’t do anything. They stole $70 from me! Worst Walmart & customer service ever.

Great people, great service, highly recommended!

AFTER two visits the weeds hsve dried up and no longer growing any new ones . I wood definitely recommend your services to all my friends who would have any problems with their lawns.

Worse service ever. Don’t do it. No show, wrong service performed, they rescheduled 2 times to perform a lawn aeration. Service tech just showed up for a scheduled aeration / overseed service his “tablet” said it was a chemical spray only. I showed him the Email from Trugreen stating it was the aeration service, but he said it didn’t matter, he has to go by the tablet. Look at the reviews. Horrible service. Don’t do it!! Nightmare!! Manager promised to call me back- never heard a word. My lawn looks worse than it did when I hired them. Run!! Chet G

I had questions and Ricardo was kind enough to take the time to give me advice on watering my lawn—length of time and how often. He was very helpful and patient.

Gino was excellent! He took the time to explain my lawns issues and put together a plan to correct them.

Very professional and personable! Great work, that’s why I like Trugreen.

I am completely floored. I filled this out. Not expecting anything other than AI bot to read my comments, and do nothing about it.

Instead less than 24 hours later, I got to call addressing my concerns. When I first called in complaining about A certain specialist not willing to fumigate the entire yard due to an irrational fear of falling into the pool (another employee fell into a different pool and it made this specialist feel like he was also going to fall into my pool ), I felt like I was heard but I don't feel like anything was going to change. I never got to speak with a manager and the person on the other end did empathize but that was it.

Today, Lorraine( I think that was her name ), made me feel like I was the most important person. She empathized with my issue and instead of just listening she actually recommended and made changes to ensure that I wouldn't have that level of poor on-site service again. That previous specialist that had the irrational fear of falling in won't be back. And, another specialist who is far more thorough, will be on site instead.

I think the product is great. I was a little disillusioned from the initial service, but now I'm definitely going to re-up. This last contact solidified my relationship with TruGreen .

I was having problems with my yard and the manager of my area came out accessed the problem and took care of the problem
I had grub worms !!
I appreciate the great customer service
My yard over the past two years looks great thanks to TruGreen

Gino is the best! Efficient and personable. Always nice to talk to him especially when he gives me a lawn or bush tip.

TruGreen has helped to solve several problems we battled year after year. We’ve been a TruGreen customer for several years now. We just added mosquito control this year, because we were tired of missing summer and our beautiful lawn. It is an investment, but it’s part of the face of the house that people see first. Thanks TruGreen!

Gino arrived today to spray the trees and bushes. He always checks in with me to see if there are any issues and does exemplary work whether he is treating the lawn or the trees and bushes.

We had our monthly mosquito service performed today, and it was a complete disaster. The technician came out to spray the yard, but when he left, he didn’t close our gate properly. We have extremely expensive dogs, and they managed to escape. We only noticed because of our Ring camera.

I immediately contacted customer service, but it turned out to be a call center, likely outside of the country. They couldn’t connect me directly to the local company that services my area. Instead, they had to put in a request for the manager to call me.

When I finally got a call back from the manager—Jeff, I believe—his response was shockingly dismissive. He basically said, “People make mistakes,” and that was it. There was no care or concern for the safety of our dogs.

We’ve canceled our service and had our money refunded. I wouldn’t recommend this company to anyone.

Martin the technician was great. However management failed to tell him to text me the day before arrival so I could unlock the gate to the back yard

Tru Green is a game changer for our lawns. Christian is our rep and he has our grass looking green and weed free. Christian shows up on time, he is kind and answers all questions professionally. We are 100% satisfied. We have asked to have Christian consistently servicing our lawns because of his great service. Thank you

Jesse was very knowledgeable, polite and did a very thorough job at caring for my lawn. He explained everything to me and took pictures of my lawn to discuss with other TrueGreen professionals!