Elevator reviews in Sacramento, California

I had new construction build in 2017 and hired this company to installed a new wheelchair lift for my building. They had me sign several years service contract for maintenance. I lost electrical power to unit and made a service call to have them inspect a few weeks ago. Their repair guy told me I don't have any power going to the unit (which I already told them) and have an electrician come check. I paid for an electrician to fix the problem. I then get an invoice for over $400 just for them coming out to tell me what I had told them. They said that's their minimum fee for just showing up and that they normally charge more. They told me they deal with larger companies and not small ones. I tried working with them about the cost but have been ignored. I felt like I've been ripped off in more ways than one. If you're a small business owner, I don't recommend this company.

We live in an Apartment in Downtown Sacramento,they are only about year old. They have Kone elevators basically almost brand new! We have an elevator that has not even worked 50% of the time, it’s almost always out of service! When it is working my wife will not get on this elevator because she is afraid she will get stuck on it. Don’t blame her because I almost got stuck on it. I would say this company has big problems and can’t fix there own Kone elevator!

We had a wonderful experience with Carrisa from Kone. She was responsive and knowledgable. Kone services our Elevators in Truckee and they always have a tip to keep things running smooth.

We hired KONE to perform required state elevator testing at our building. Prior to their visit, our elevator door controller (logic board) was functioning normally. During their testing, I was informed that the board was defective and needed to be replaced. I found this concerning since it had worked reliably for about ten years up until the day of their visit.

I was told I’d receive a quote for repair or replacement within 72 hours. Over the next week and a half, I repeatedly followed up but received no meaningful updates. Our elevator remained out of service during this entire period, causing significant inconvenience.

When I elevated the issue to a regional representative, I did receive an apology but still no clear solution or timeline for repair. Shortly afterward, I was contacted by another company representative who said they were “parting ways” with us and would no longer provide service or assistance in sourcing a replacement part.

My experience with KONE was marked by poor communication, long delays, and a lack of accountability. I can’t say exactly what happened to the board during testing, but the sequence of events left me frustrated and without a working elevator for weeks. Based on my experience, I would advise others to proceed with caution and make sure to have clear expectations for communication and follow-up before work begins.