HVAC reviews in Sacramento, California

The specialist who came to give me a quote was just a sales person who never checked my house . He just gave me a quote with astronomical number and acted like I owed him. Very unprofessional. I went with another company which charges half what Moore asked and was much more polite and professional.

Prompt, on-time service by experts who know plumbing really well and explain things so that you can understand them. Familiarity with older homes and some helpful advice on how to avoid kitchen drain clogs in the future. Will definitely hire them again for any plumbing needs.

Our AC system stopped pushing out cold air on Friday night. Our current home warranty company couldn't get anyone here until Tuesday. We called McDonald Plumbing, Heating & Air late Saturday. McDonald scheduled us for Sunday for a service. On Sunday, we are back up and running because McDonald was fast, efficient, honest, and on time. I will be going back to McDonald again when things go bad.

Moore Home Services, my experience was great the office personnel was so very helpful, polite and did notify me of any changes or update, the field technician's Edwardo and Daryl are very helpful and informative on the service done. they all are professional and polite.
I Thank them ALL.

I trusted McDonald's for plumbing, heating, air conditioning, adding an air scrubber and gable fan, and replacing my old water heater. Even my cat likes Eduardo. This time I had my A/C checked. Bernie called to say Francisco was on his way. Had the A/C checked and added apart to extend its life another 18 years. Francisco was fast and courteous, as are all fo the McDonald's team..

Moore Home Services is outstanding! The staff is personable, professional, and proficient. Every contact with this business has been a pleasure. Responsive. Reliable. Responsible. A great choice for for all plumbing and heating & air needs.

My air conditioning was malfunctioning. I called McDonald, based on a recommendation from a friend. Their rep Darryl Hutchinson arrived at the appointed time and immediately identified the problem and made the necessary repairs. I was impressed with his professional expertise and contracted for routine maintenance on my heating and cooling systems twice a year.

Sergay Ivazian

We are having issues with our brand new ac heat pump combo and Moore Home Services has been out here three times and yet no resolution plus they promise to follow up with in a week of each visit and after two weeks I end up having to call them. They have promised to call me back and now another week has gone by. I would not recommend them until they get their act together.

Won't care about you unless you have a big job for them to do. Even then, they'll overcharge you every chance they get.

Couple years back I had the line that connects my main to my house spring a nasty leak. Paid a bit (~$1300 or so) but figured it was worth it. Had a satisfactory experience but come to find out recently after the following situation (lesson learned here), I could have had my original job done for $400 less with the band-aid approach they did.

So this past week I referred them to a close friend of mine (before knowing I got screwed over originally) needing a replacement of his overflow pressure valve on his water heater.

These nimwits come out and dismiss the job completely, wanting to only replace the water heater for a 2K cost. They didn't even test for the reported symptoms. Then they try to charge for the diagnostic for no work done.

I followed up with their office and our concern was completely displaced by their office secretary (Jennifer).

These guys care nothing about you or your relationship with them (short or long term) at all. You'll only get them out for big projects...don't bother with anything small (<$150).

The service person Fransisco came on time, and was friendly. The work was done in a timely manor, and the unit seems to be working good. He was sent to us on another issue last year and he did a good job, he was the same friendly person. LaRohnda was pleasant on the phone.

Lewis and Georgia Smith

I wanted to get an estimate on a job. When Israel came out he took the information and didn't try to sell me something I didn't need, unlike another company who came out. Joe called me back within a day and we scheduled the appt. John did the work and so far everything is good.
Everyone in the office and in the field has been friendly and professional. I'll definitely call them first with any further issues.

I really tried to do business with McDonald, but they do not know how to schedule. Here is my story:

I went to their booth at the Sacramento Home & Landscape show at the end of January at Cal Expo. I spun their prize wheel and received $750 off a service. I've been wanting to get a tankless water heater so I thought this might be a great deal!

They called me the following week and scheduled to come by for a free estimate on Friday, February 2 between 8-10 AM. They called Thursday and said they had to reschedule me. I thought that's okay, things happen, so I rescheduled for today, Monday, February 5 between 8-10 AM.

Today is Monday...shortly after 9 AM, I received a call saying that they were on their way. One minute later, I receive another call saying that the person they were sending out didn't have any tankless water heater experience and Carlos, who they were going to send last Friday received an installation over the weekend that ran into today and couldn't come. They said they had to schedule me for tomorrow. I told them, "I can't do business with you if this is the way you run it." She had the nerve to call me right back and I immediately answered, "I told you I don't want to do business with you, please stop calling!"
They have to realize that people have to rearrange their work schedules for this type of thing and I had already changed it from Friday to Monday and then they wanted me to do Tuesday.

First off, McDonald, know the work you are sending out your team to do and send the right people. Second, if you realized that, and you knew Carlos would not be available, you could have called me earlier than the morning of the appointment to make arrangements or at least schedule a weekend appointment for the trouble. I can't just take time off work at YOUR leisure! You should be able to accommodate the customer as best as possible. I gave you two chances...I wasn't going to give you a third.

Potential consumers...be aware of schedule changes if you choose to do business with McDonald.

My 20yr old heating& air system was starting to go. Darryl & Joe made the arrangements for the work. Gary, Dheaven, and Jose were prompt--introduced themselves. Very polite, professional, explained what they were doing. Left the work area clean & neat. Great experience.

While the price was more than I usually pay, the company I usually pay it too was not available...
LaRhonda called me back very promptly, and was very professional. Darryl arrived 45 minutes later and was very helpful and was done in no time. He knew what the problem was, based on my description, and was able to confirm it in minutes.

I requested estimates from two plumbing contractors to replace my old water heater with a tankless heater. McDonald's was a much better deal. Also the person who came out to do the estimate is the same one who will do the work. So I was able to get answers to every question.

Bryan was on time, friendly, evaluated the under sink "crisis" right away and explained all the details and needs. He fully showed the regular cost option vs. Service Plan option. His work was done quickly, professionally, cleanly, and all the paper work was done electronically. Great work!

I had a water leak start in my house on a Sunday morning. I had to shut the water off, which meant I was out of water until the source of the leak was found and fixed. I called around a few other big name plumbing companies but couldn't get anyone out until Monday. I found McDonald plumbing at the BBB website with an A+ rating. Eduardo was at my house within a few hours of my call. He quickly found the leak and had it repaired, so the water was back on. Eduardo was efficient, friendly and experienced. I will be a return customer to this company for any plumbing needs I may have in the future.

We just had a very bad experience with McDonald Plumbing. The fault partially falls on me for agreeing to pay a diagnostic or estimate fee. There are many many experienced, licensed, insured, qualified contractors out there willing to visit and offer an estimate for free.
We agreed to have McDonald Plumbing come out since we needed to have the faucet, garbage disposal, and dishwasher hooked back up to the plumbing since we had a cabinet and sink replaced. Everything was in place and ready to go. The plumber that arrived told me in less than a minute after arriving that the job was going to be around $1000. I immediately told him that I wasn't going to pay that and he said he still had to write up the estimate and I had to pay the $49.50 fee. He told me that the cost to hook up the faucet was $300, hooking up the garbage disposal was $175 and then he stopped talking. He handed me the written estimate for $908, so I guess the cost to hook up the dishwasher was the remaining $400 +. After I got a different plumber out, and he didn't charge a fee, he completed the job in less than two hours and charged $325. I felt scammed out of my $50. I called to discuss this with Leslie at McDonald, and on the first call she stated it sounded fishy and she was going to talk to the plumber and contact me. That was on a Thursday, I called back on the following Monday. She spoke about it with the owner and insisted that the $908 was the going market rate for that kind of work, especially for a 'big shop' as she described their business since their insurance is so high. I insisted on meeting with the owner to discuss this offering to come in anytime that week. She said that the owner isn't interested in meeting with me because he is working with contract customers. I was offered my $50 back if I signed a waiver to not tell this story. That was the most insulting part. I didn't take the $50. Don't let my foolish, uninformed, naive mistake be yours as well. Learn from my mistake. If someone asks for a diagnostic fee, say no thanks.

The first technician that inspected my heat/air unit informed me that I needed a new control board. For a number of reasons, it took four more days for the correct control
board to be installed. The unit gave heat for less than a day, and then shut down again.
I called the office, and Melanie scheduled an appointment with supervisor Darrell.
Darrell inspected the unit and informed me that I needed a new one. This is when
everything changed for the better. Darrell credited the money I paid for the control
board towards the fee for the crane ( the crane was over $400 more than the control
board). Darrell and the crew led by Matt did a very professional job installing my new
unit. I am very pleased with my new unit.

Great plumber! Professional and friendly, Glen took the time to thoroughly explain the source of the problem and how he could fix it. Then he proceeded to do just that, very efficiently. Also, I had just moved to the area, and he was nice enough to explain the house/city water shut-offs, even the sprinkler system. Really went above and beyond.

Bryan was great, he diagnosed our problem quickly and unclogged our pipe in a timely manner. He explained everything to us in detail and gave sound advice for fixing a bigger issue with our aging pipes. Very knowledgeable and personable.