Swimming Pool Contractor reviews in San Diego, California

We absolutely LOVE our new backyard! Everyone we worked with (Lacy, Eric, Ken, RC, and Mike) were professional, courteous, and put up with all my questions. When I had an idea about the design, they went ahead and got pricing for it. When I didn't love any of the choices that were originally presented (example: the firepit glass rock choices for on top), I asked for other choices and we found the one we loved! When we needed to meet, they worked around our schedules. Beautiful landscaping. What started out as just a pool and spa, became an entire backyard project! And we love it! ❤️ ❤️❤️

I will include finished project pictures and a few before (we had just bought the house, so the original backyard design was not of our choosing).

Regret !!I I should have chose a different pool company. The common themes from other customers are consistent. Poor/ inconsistent communication, damage to our residence / property, trash and debris left for weeks, failed inspection due to safety related corners being cut, arbitrary price changes and more.

For example: a safety mechanism to prevent electrical shock was not completed
to code. I was told to lie in order to pass inspection. We failed inspection. I have the video !

A unilateral price change was decided by
Lacy and I was expected to sign and agree without consult.

The contracted electrician left the electrical box wide open during a storm. A heavy amount of rain filled the inside of the electrical box and on the breaker. (Pictures attached) .

The trencher recklessly damaged a gas line and electrical conduit instead of lifting the lines out of the ground. (I have the videos)

A window was broken by workers. Not only was I not told about the damaged window - it took close to 6 months of repeated requests to have it repaired. Over 6 missed “replacement appointments “. Ultimately the replacement window was broken.

My concrete driveway was snapped. I was told that it would be repaired. Later that changed full circle.

In February, I asked for arbitration for the unresolved issues. Now after almost 2 months of stalling - still no arbitration.

Things fell apart after the initial sale. I should have questioned their ethical frame work when the process started out with a request to back-date the contract. It only got worse. Sadly, I have more examples of poor workmanship if needed. This pool project that has begun in August 2025 is still not complete.

With all of these major problems before the pool is complete - do you think they will stand behind their product after it’s complete ?

Choose wisely, I didn’t.

Good location.

They are awesome

Horrible

Excellent customer service!

These guys are awesome!

Always prompt, courteous and efficient.

Good guys

Absolutely reprehensible company with contemptible business practices

The team at Pacific Sun did a fantastic job designing and building my dream pool. It's absolutely beautiful. Thank you!

Team was great to work with and now upgraded our pool to the new intellicenter system making it very easy to use. Stayed in contact when I had any questions

Terrific design team and excellent work on the tile, stone and pavers. Like any big project there were challenges, I appreciated that Pacific Sun allocated extra resources and solved problems when they came up.

Horrendous communication. Both with the customer as well as the project supervisors to the subcontractors. If I wasn't working from home many parts would not have been done correctly or at all. Even so, they had to redo many parts of the build simply due to poor planning. The drainage had to be redone four times!!!

They won't let you pay with credit because of the 3% charge but waste 10% of their profit redoing work due to poor design and planning. Ridiculous.

For anything that was done a little shoddy they just chalk it up to "industry standard". Just means, it isn't that great and we aren't going to do anything about it. They also left about nine small parts of projects incomplete and have ghosted me ever since. There are a ton more examples of a poor experience but I don't have time to write a book.

Like another reviewer I have been asked for referrals from friends and have steered them clear of this company. (sadly, I've talked with many others using different companies and they've had the same experience. I think the industry as a whole strives for D+ work)

I call this company(if you can call it a one) and left a voicemail about a complaint on one of his drivers. Guy was pumping gas and was not acting normal like he was on something. After he finish putting gas he stayed on the vehicle and didnt care about others making line waiting for him move, when we ask for him to move he just show us a piece or paper and his phone basically saying he was doing some paper work. I dont think that was the time and place to do it when others are waiting in line for gas. guy didnt have any courtesy at all, so I call this business and left a messages about this matter and requested a call back but they never did, so I end up calling them back, got a hold of a supervisor and she was questioning me instead of just listen, I was just trying to let them know the way the driver was acting didnt look good for the business but after reading other reviews I see why they dont care and also why the supervisor was so unprofessional. I am not going to say all works from this company are the same but really hurts the business when you have people like this in your company. I will write my review in social media and also on my YouTube channel...Good Luck.

The worst experience we ever had during our new pool build out. They are out there to get you. don't trust their sales people, they discuss and tell you what you want to hear, but then the contract don't match what agreed on. No Mastic was done, they said its not specified in the contract, like you know what mastic means when your out shopping for swimming pool, the lights were placed regular white color not LED multiple colors as agreed on. Asked to talk to owner and of course no results, he wants more money. I told him I am not happy and will not recommend him to any one I know and might express my experience on yelp. The owner then goes threatening me and said (I know where is your business and would go on your business yelp and leave bad reviews to hurt your bushiness if you leave bad reviews) This person I did not provide hi with any services and he is threatening me for defamation. This is a total threat by an immoral individual that would go unfaithfully and slander you for retaliation and not based on truth.

Watch out

Was very excited to have Jesse and Lea service our pool as they are a family business. Would much rather give business to a family. They accepted the job, and was advised they would come out on Thursday. Traveled 15 minutes from work before their estimated time to put the dogs in, received an email that they would need to come the next day. Great, no problem, called them several times around 3:00pm and texted. Received a text back that they would not service our pool with no explanation. Very unprofessional and disturbing!

The people so are kind and helpful! Quick to answer any questions about my services wanted. Then when I saw the finished product I was amazed that they made it more beautiful than I could ever imagine!! So happy with choosing Pacific Sun.

They are doing a complete back yard and pool remodel. The project is over do and l have not seen them for over a week. No communication on when the project will be completed. I will keep you updated.

We couldn’t have been more happier with Pacific Sun Pools and the end result. Our pool and backyard exceeded our expectations. Pacific Sun and Pools was incredibly attentive and communicative through out the process. They clearly explained the different options and the trade offs, gave their opinion and never pushed us one way or another

Well after spending close to $300,000 and two years later, not a single person called to ask if we were happy with the pool and yard that was installed. No call from the owner thanking us for the business. Never a call to see if there is any problems or concerns. It the last two years I have had many friends ask who did our pool and referred them elsewhere. Once the sale was made never heard from the sales guys again. The crew who did the work were awesome. Still having issues with our spa because of design error. Have to use a shopvac to get any kind of jets to work. After all the money it shouldn't work that way.