Home Services reviews in San Jose, California

Some very nice, very efficient person just helped me, but I didn’t get her name!

She got me my regular sized bin back after I’d mistakenly ordered the small one.

I care for lots of community cats so a 35 gallon bin won’t work. I called the first week of using it & tried to reverse it starting the following pickup, but the “NO” lady was working. You know it’s her 5 seconds in. She said I’d have to keep using the mini bin for a month. No questions. No options.

So I called back today and within a minute the problem was solved by a very smart and nice lady. I hope she sees this.

When things slow down I still plan on learning to create less garbage while caring for the community kitties - for now, I’m just very thankful for the help I received today.

When you are having a service related problem , the resolution seems to be out of reach.After several attempts to go through through the “regular phone tree service representatives “ with no resolution I remembered 2 customer service/supervisors that had helped me in the past . Sonya has wonderful customer relations skills. I am almost 80, and must admit I become frustrated when things do not go smoothly. Sonya has the patience and compassion to take the time to make sure she understands the problem and that I understand how the problem can be resolved. Gee who took a special interest in my problem , assured me that it would be resolved. That as well as a heart felt thanks literally brought tears to my eyes. The problem was solved the same day, and guidelines for the future. These two people are an exceptional asset to the organization . I hope the “Management” takes the time to thank the them. I surely do!

Website, auto pay functionality, and auto phone response were TERRIBLE.

Alex was 5 star though. I got a quick call back and resolutions to several issues. Thank you, Alex!

It was sad to hear that a gentleman was tragically ran over by a garbage truck. My thought is all the garbage truck gentleman need proper training they always run the stop signs, drive so erratic down the highway with trash and papers flying out of the trucks, loud music. I thought no wonder why are freeways are filled with trash running through neighborhoods roaring their engines and the music yeah something needs to change and maybe if he would have slowed his roll down be visual on the turns keep his eyes moving and turn down the music maybe just maybe nobody would have been injured.so maybe pass this on to other facilities it really defeates the pupose as well pick up trash and then lose your load all over the freeways as it's hitting people's windows not to say piles of trash on our freeways from garbage trucks .

Lived in Saratoga for 4 years. Service has always been timely. Very good phone customer service and call backs. Recently spoke to Lisa and she was the most knowledgeable and courteous representative I spoke with. She promptly took care of my requests. Keep up the good work. We count on your service.

The waste pickup is fine but the accounting is very odd. My bill says due on 4/25 but when I went to pay it on 4/16 the site says payment is overdue. This has happened for the last 3 bills and I'm always told it will be corrected. Why isn't it?

Green Team of San Jose has a wonderful customer service representative named ALEX and he is very kind, patient, and helpful. It was a pleasure talking with him to schedule a pick up for my garbage that was left behind on the regular trash pick up day. Some people are born for customer service.

I used Customer Service. I have had to call a few times in the last months and the customer service reps are terrific. They are friendly, efficient, and they make sure they take care of your issue. Unfortunately, if I am calling customer service, I HAVE an issue, but it is so nice that they make easy and painless!

Three weeks after Alex assured me my replacement compost bucket was on the way, it still has not been delivered.

Promised In November with pickup. Did not arrive.

I gave them another chance Dec. 4. It did not arrive.

I sent an email requesting it again and received confirmation that it would be delivered today. It did not arrive.

Management, do you see room for improvement in your processes?

Called to get a replacement bin which was cracked. Sonya was super helpful and friendly. Amazing customer service! No frustrating AI bots to talk to that can’t understand you, just friendly, quick and helpful service. Thank you Sonya!

I had the pleasure of working with Sonya to set up a new account, and I couldn’t be more impressed with the support I received. From the very beginning, she made the entire process seamless and stress-free. Her professionalism, patience, and attention to detail were evident every step of the way.

Sonya went above and beyond to make sure the transition was smooth, answering all my questions promptly and guiding me through each step with clarity. What could have been a complicated and overwhelming process turned into an easy and positive experience thanks to her expertise and dedication.

I truly appreciate the time and effort she put into ensuring everything was handled correctly. Sonya is an outstanding representative, and her commitment to excellent service does not go unnoticed. She made what could have been a challenge into a very smooth transition, and I am extremely grateful for her support.

Lisa is an outstanding customer service rep .and a major asset to your company!
She clearly explained what I needed to do to solve my problem and did so in a patient, friendly and kind manner.

Thank you, Lisa, for your help!!
Ken & Mary Bristow

I have had a cracked trash can for over a year and finally called to get it replaced. The customer service rep, Herlinda, was friendly, helpful and took care of my issue in just a couple of minutes. I miss customer service like this which used to be the norm, but no longer is. Now when I come across it, I'm so grateful it still exists. Thanks Herlinda!

Recently, I contacted West Valley Recycles to cancel their trash/recycling services in Los Gatos, CA. I had the pleasure to speak with Adriana from their customer service department. She handled the transaction in a timely fashion and actually called me back to ensure it was completed, per my request. Extremely professional.

I contacted WVR to pause service during my construction. Sonya went above and beyond to provide the best options for moving forward. She was extremely helpful, courteous, and clearly explained the charges, which gave me trust and confidence in the organization.

West Valley Recycles was helpful in explaining the city’s recycling guidelines for bulk pick-up. I appreciate that we have to schedule a pick up for large items. Sonya scheduled the pick-up and made it clear what the city takes. When collection day came, everything was taken without any issues. Great service—professional, efficient, and very much appreciated!

Talked to Sonia--very helpful & knowledgeable. Quickly resolved two issues I was having: My 10/1/25 Billing & Payment history statement had a warning (in red) "account is past due"--despite having auto-pay "ON" and the bill isn't due until 10/22/25. Seems to be a software glitch in their system... Second issue was a broken pick-up bin--Sonia arranged a replacement to be delivered by tomorrow! Such superior service should not go "unpunished" {:-). Much thanks!

I had a problem with my waste container and I needed it replaced. Sonia responded to my call. She was very professional and kind and resolved my problem without me having to call again or being transferred! It is rare these days to have a good outcome with a nice person without hours of waiting. I really appreciated it Sonia!

I received help from Sonya to transfer and set up account for me. She was very helpful and followed through with calling me back once everything was set up. If you ever need to work with anyone at West Valley, please ask for Sonya. I am sure other people are good as well.

I have amazing pickup experiences with this company. I usually get Lisa when I call. She is fantastic!🫶The rules are the rules. Something I don't always like but it's fine. Today, I'm sure they are very busy(I was #6 when I called), I was able to get my final pickup for the year.
I feel like people don't follow the rules and write bad reviews. THEY HAVE RULES TOO. I put what I'm supposed to,where I'm supposed to, funny never had an issue. I love this place 😍

Truck #314 from West Valley Recycling harassed my 15-year-old daughter. I am a resident of Los Gatos, and I now fear for my daughter’s safety.

I contacted the company to file a complaint and have received no response. This involves the safety of a minor and should be taken very seriously. The lack of accountability is extremely concerning.