Waste Management reviews in San Jose, California

I was blown away by how helpful and kind the service was. I’m new to the area and the team helped address my questions beautifully!

Customer service representative was extremely helpful in setting up a bulky item pickup and changing the billing address of my account. I wish that all utilities provided such great customer service!!!

Sonia is the BEST....scheduled a bulky item pick up, and I was confused about what will or will not be picked up. She was SUPER helpful, and extremely polite and pleasant.

Lisa was very friendly and professional. She listened thoughtfully to best assist me in reviewing and updating our residential service in Los Gatos. Thank you!

I had to call for a new container and a Big item pickup. I was a little lost and Lisa V was amazing. She gave me the most helpful information and was so cheerful. I respect AMAZING customer service and will stop to write a review because I feel the art of customer serice is being lost. Sadly, I get better customer service from AI, but NOT with Lisa V. She is one of a kind and could teach a class on EXCELLENT Customer service. She deserves a raise and award for Customer Service of the year!

We have been so happy with our experiences with West Valley. We own commercial property near here, and West Valley is always very responsive and provides excellent service in all aspects. From, the Marsh Road Team.

Easy peasy to schedule a large item pickup, thanks to Sonia, the pleasant and helpful customer service rep :>

Called their office to setup a new service. They were very polite and thorough in explaining everything including the bill. The process was also fast and basically everything was setup to start the service the very next day.

The service is convenient. It seems that bulky items can be picked up at the same weekday when the garbage pickup is done in your area.
I called on Wednesday to schedule an appointment (no waiting time at the line), and our old sofa with some additional bags was picked up on Thursday morning.

Edit: changing my review to 1 Stars, they took our green container and despite two confirmed appointments where they said they would drop it off, nothing has happened. They are very disorganized.

Previous review : Adriana was very helpful in resolving my ask. She was patient and thorough.

Sonia in customer support at West Valley was great! Super responsive and helpful. She took care of getting our bins replaced/upgraded quickly and efficiently! Thank you!

I called customer service to schedule a bulky item pickup and order some recycling supplies. The call was answered promptly, (unlike in the past with a 15-20 minute wait). I spoke with Lisa and she is the most cheerful, friendly and helpful person I have delt with at West Valley Recycles...ever. Keep up the good work.

I scheduled for junk pickup on Memorial Day and I called for questions and Alex picked up and confirmed that the company will pickup the junk today. I had one item that I did no include in the list but I put labels ‘For San Jose junk pickup’. And the driver gentleman picked up all 12 items.
Thank you so much to Alex and the great service of city of San Jose and west valley recycle team.

Worked with Marie to get my account updated for a few things. She was super helpful (you could hear the smile on her face) and very capable to resolve my issue and get my account updated. The call was fast, easy and my list is resolved. Thank you Marie!!

I spoke with Sonya today to start our service as we just moved, she was very friendly and knowledgeable. She explained everything clearly and also made me feel very welcome as a new customer. It made me want to compliment her.

Really great service!

In the last couple months I've called in a couple service change requests and in both instances spoke with Vanessa. She was thorough and addressed my requests expeditiously. Thank you for the great customer service.

Once in a great while, a collection gets missed. But WVR has always been responsive when I report a missed collection. Recently, Alex even called me to check if a truck he'd seen in the area in their system had picked up my missed collection and offered to follow up if it hadn't (it had). Thanks, Alex, for an outstanding customer service experience!

I needed a larger bin, but the exchange process took longer than expected because of an address typo. After many phone calls, Vanessa , Michele, & Maria finally made it happen. The driver was as nice as could be when he finally made the exchange. Mission accomplished!

Alex helped understand the invoice correctly and offered options to change our service type too.

I needed a replacement for the Kitchen Organics Pail. Arthur helped me with the service request. He was very professional and patient.

The driver with some attitude opens the cans and mess the garbage around on the alley in our neighborhood. If there is something that doesn't fit the protocols , he could just kindly avoid collecting and not to mess the garbage around on the alley. please look at the picture all the items well organized inside the cans and now it is on the street both for us and the neighbors.