Waste Management reviews in San Jose, California

Sonya was wonderful and explained everything perfectly. She was great and so positive!

Our family is so happy with this company, especially unit 171 with Edward! Every Thursday morning, our 2 year old son waits by the window and waits for Edward in his big white recycling truck to drive down our street! Edward is so friendly, professional, courteous, remembers our son’s name and always takes a couple moments to say hi to him! He has given us stickers and always honks his horn to say hello! These simple gestures from Edward makes our son’s day every time! This has become part of our family routine and we look forward to it all week!

Sonia was very kind and helpful. She facilitated my inquiries very quickly.

Whenever I call, it seems I am nearly the first in the call queue, my wait times are negligible, the people are very friendly and professional, I always feel like their customer service is top notch

Great service. It's nice to have an easy time getting to an actual person who is helpful and cheerful. Vanessa was so helpful getting me info. In addition, I always appreciate the service provided by your drivers.

I called West Valley Recycling to schedule a large item pickup and spoke with Alex. He resolved a couple problems, answered my questions and scheduled the pickup. He was pleasant and helpful and got the job done!!

Just spoke with customer service regarding bulky items to be picked up. So professional, friendly and helpful! Thank you to both Lisa and Bianca

What a delightful woman we had helping us today at West Valley Recycles. She was so helpful, honest and caring. Five Stars

Some very nice, very efficient person just helped me, but I didn’t get her name!

She got me my regular sized bin back after I’d mistakenly ordered the small one.

I care for lots of community cats so a 35 gallon bin won’t work. I called the first week of using it & tried to reverse it starting the following pickup, but the “NO” lady was working. You know it’s her 5 seconds in. She said I’d have to keep using the mini bin for a month. No questions. No options.

So I called back today and within a minute the problem was solved by a very smart and nice lady. I hope she sees this.

When things slow down I still plan on learning to create less garbage while caring for the community kitties - for now, I’m just very thankful for the help I received today.

When you are having a service related problem , the resolution seems to be out of reach.After several attempts to go through through the “regular phone tree service representatives “ with no resolution I remembered 2 customer service/supervisors that had helped me in the past . Sonya has wonderful customer relations skills. I am almost 80, and must admit I become frustrated when things do not go smoothly. Sonya has the patience and compassion to take the time to make sure she understands the problem and that I understand how the problem can be resolved. Gee who took a special interest in my problem , assured me that it would be resolved. That as well as a heart felt thanks literally brought tears to my eyes. The problem was solved the same day, and guidelines for the future. These two people are an exceptional asset to the organization . I hope the “Management” takes the time to thank the them. I surely do!

Website, auto pay functionality, and auto phone response were TERRIBLE.

Alex was 5 star though. I got a quick call back and resolutions to several issues. Thank you, Alex!

It was sad to hear that a gentleman was tragically ran over by a garbage truck. My thought is all the garbage truck gentleman need proper training they always run the stop signs, drive so erratic down the highway with trash and papers flying out of the trucks, loud music. I thought no wonder why are freeways are filled with trash running through neighborhoods roaring their engines and the music yeah something needs to change and maybe if he would have slowed his roll down be visual on the turns keep his eyes moving and turn down the music maybe just maybe nobody would have been injured.so maybe pass this on to other facilities it really defeates the pupose as well pick up trash and then lose your load all over the freeways as it's hitting people's windows not to say piles of trash on our freeways from garbage trucks .

Lived in Saratoga for 4 years. Service has always been timely. Very good phone customer service and call backs. Recently spoke to Lisa and she was the most knowledgeable and courteous representative I spoke with. She promptly took care of my requests. Keep up the good work. We count on your service.

The waste pickup is fine but the accounting is very odd. My bill says due on 4/25 but when I went to pay it on 4/16 the site says payment is overdue. This has happened for the last 3 bills and I'm always told it will be corrected. Why isn't it?

Green Team of San Jose has a wonderful customer service representative named ALEX and he is very kind, patient, and helpful. It was a pleasure talking with him to schedule a pick up for my garbage that was left behind on the regular trash pick up day. Some people are born for customer service.

I used Customer Service. I have had to call a few times in the last months and the customer service reps are terrific. They are friendly, efficient, and they make sure they take care of your issue. Unfortunately, if I am calling customer service, I HAVE an issue, but it is so nice that they make easy and painless!

Three weeks after Alex assured me my replacement compost bucket was on the way, it still has not been delivered.

Promised In November with pickup. Did not arrive.

I gave them another chance Dec. 4. It did not arrive.

I sent an email requesting it again and received confirmation that it would be delivered today. It did not arrive.

Management, do you see room for improvement in your processes?

Called to get a replacement bin which was cracked. Sonya was super helpful and friendly. Amazing customer service! No frustrating AI bots to talk to that can’t understand you, just friendly, quick and helpful service. Thank you Sonya!

I had the pleasure of working with Sonya to set up a new account, and I couldn’t be more impressed with the support I received. From the very beginning, she made the entire process seamless and stress-free. Her professionalism, patience, and attention to detail were evident every step of the way.

Sonya went above and beyond to make sure the transition was smooth, answering all my questions promptly and guiding me through each step with clarity. What could have been a complicated and overwhelming process turned into an easy and positive experience thanks to her expertise and dedication.

I truly appreciate the time and effort she put into ensuring everything was handled correctly. Sonya is an outstanding representative, and her commitment to excellent service does not go unnoticed. She made what could have been a challenge into a very smooth transition, and I am extremely grateful for her support.

Lisa is an outstanding customer service rep .and a major asset to your company!
She clearly explained what I needed to do to solve my problem and did so in a patient, friendly and kind manner.

Thank you, Lisa, for your help!!
Ken & Mary Bristow

I have had a cracked trash can for over a year and finally called to get it replaced. The customer service rep, Herlinda, was friendly, helpful and took care of my issue in just a couple of minutes. I miss customer service like this which used to be the norm, but no longer is. Now when I come across it, I'm so grateful it still exists. Thanks Herlinda!