Stone Empire Fabrication

A trabajar!!!

I regret choosing this company for my fabrication and installation. My experience has been frustrating from start to finish, with delays, poor communication, and careless workmanship.

The original slab was either lost or resold (it’s still unclear whether this was the fault of the seller or the fabricator). What was initially quoted as a 2-week fabrication and installation timeline has now stretched beyond 7 weeks, with the job still incomplete.

The originally scheduled installation date came and went with no call or notice. When I followed up, I was told I had never been scheduled. Installers then showed up the next day without confirming availability or ensuring I would be on site.

During installation, the team removed an upper cabinet to make placement easier. This step was unnecessary and, worse, they made no attempt to reinstall it before leaving. This has created additional time and cost for me and my contractor.

There were also clear measurement errors. The electrical outlet cutouts do not align, despite the outlets being standard and already in place during templating. I was told the issue could not be corrected immediately due to the adhesive curing process, meaning I now need to take additional time for a return visit and further disruption.

Communication throughout this process has been extremely poor. Calls go unanswered, promised callbacks never happen, and there have been no proactive updates about delays or issues. It feels like the front office, fabrication team, and installation crew are completely disconnected, with no accountability or coordination.

Overall, this has been an exhausting and costly experience. I cannot recommend this company based on the lack of professionalism, organization, and quality control.

I have been extremely frustrated with my experience that started with Tez Marble & now using Stone Empire as the fabricator / installer for our countertops. After purchasing the slab we have been waiting for almost 2 months, been stood up without communication 5 TIMES by Stone Empire on dates for fabrication and install; and still no installation. Been told they will show up only to have no one be there and no one tell me they won't show up. Terrible communication, terrible customer service. This is not a way to do business, and I caution all before proceeding with them for your project.