Water Damage Restoration reviews in San Leandro, California

Jose Reyes, Orlando G., Edwin M. And David L. were just amazing. What an extraordinary customer service by truly caring people at a really stressful time for us. They know exactly what they have to do, take initiative but always ask for permission if not previously discussed. Extremely available and responsive, super helpful and going the extramile to relieve the stress of the house owner where ever possible.
I'm not pleased about my water damage, but I'm so glad we found this company, they truly made a difference, got our house dry in a week and saved us a bunch of headaches and $$ thanks to their professionalism and experience.
Highly, highly recommended!

My husband and I experienced water damage at our house. We had a roof leak that damaged some walls in our kitchen. We found Water Damage Recovery on Yelp and decided to give them a call. A project manager came to our house very promptly and after inspecting the damaged areas, explained the process and provided us with an estimate.

The pricing was great and we decided to use them. The process itself was very painless, minus the water damage to our house and the technicians were very helpful throughout the job. I would highly recommend using them in times of an emergency.

Justin and Wilbur were absolute gems to work with. They are experts in the field and will give you an honest opinion. We totally lucked out in finding them through the SFAA when we needed them the most. Justin has a calming presence and doesn't act pushy in any way. Wilbur is also super efficient and gets the job done. He does what he promises to do! We couldn't have asked for a better team.

When you are experiencing one of the most highly stressful events, this is who you should call! You will feel an immediate sense of trust that they are acting in the best interest of the property. There are no games or pushy tactics. HIGHLY HIGHLY recommend! Thank you again to Justin and Wilbur!

Let me just start with how professional, communicative, and courteous the folks at Fire and Water are, particularly Justin Walker. My house was impacted by a major storm in San Francisco resulting in major flooding of over 50% of my home. Justin came out to quickly assess the situation and returned with his team to complete the job. I was amazed to see how clean of a job they did with remediating the house and removing what needed to be removed, while also sharing concerns to address with my General Contractor. These guys are top notch and I highly recommend Justin Walker and the team again at Fire and Water.

I had a semi-flood at a difficult hill location over Labor Day. These guys are amazing. They had a crew up there the next day who took out the wet carpet and carried up the giant machines. I thought I would be waiting for 3 days while the house rotted. Thank you Antonio and Margarita. Beautiful work you saved my house.

I really appreciated Justin Walker and the careful service from this business. A friendly web interface made reporting and scheduling easy, Justin called me back a few times to find out when I was ready, they didn't forget. The Team, Armando and Jocelyn, arrived and quietly and completely took care of the problem leaving everything sanitized and fresh. The completed invoice and accompanying fotos gave me the documentation I needed to file a claim. I'd call them again if I ever have another problem.

Justin and his crew handled water damage repair for me after my whole downstairs apartment was flooded due to roots in the sewer. It was major and required a new lateral sewage system be installed. Justin was responsive, answered my questions thoroughly, and took out the ruined rug, flooring, drywall and furnishings. I trusted him to take good care of my property and to address any of my concerns. They did a great job!

My master bathroom had a water damage Cat 3 and Fire and Water Damage Recovery team did an excellent job cleaning the damaged area. They had detailed estimate and delivered as promised. Special thanks to the project manager Justin Walker and his team member Eric👍

These guys did such an amazing job for us. We received a reasonable estimate, highly detailed reports and updates from Justin. The daily work of professionals Elwin and Vincent exceeded expectations. They were always on time, explained the process clearly and left the job site immaculate at the end of each day. I highly recommend this company!

Five stars for these folks! We had a slow leak in the upstair pipes in our old SF house, and by the time we discovered it, the ceiling, walls, and floor below had been soaked for some time. We called a couple places to come by, take a look, and give an estimate. Fire & Water Damage Recovery were on time, straightforward, detailed, realistic about work and costs, and efficient. We chose them over the competitors and I'm happy to say they completely followed through every step of the way. We worked primarily with Justin, and he was great, and the folks in the office were great too -- always on top of things. They worked directly with our insurance company without any glitches or miscommunications. They were great about working with our schedule, including having to reschedule one of the visits. They left everything super
neat and clean, and completely ready for the repair work. In short, I really felt in good hands and did not have to worry once. Hard to say better than that!!

My home was damaged significantly by the big storm that hit the Bay Area on New Year's. Mike was the first call I made at 5:00 am as water began coming in through our foundation and within two hours his crew was at our house. Over the 18 days that followed my initial call, we experienced the absolute best service from Mike to every other person at the company. It meant so much to my family knowing that we could lean on their team not only for the work they provided but for guidance in how to move forward. They really care about their customer and we are so fortunate to have worked with them during what's been a tough situation for our family. Highly recommend!!

A water pipe broke inside a wall, and we didn't know until the carpet in a lesser-used bedroom was found soaked through. After the plumber took care of the emergency problem, we now needed to face the emergent problem: how to deal with the water damage. Being new to town, I needed a referral that came from a trusted source and the best recommendation I received was to Fire and Water Damage Recovery. From my first contact to the day they packed up and left my perfectly dry and fresh smelling space, this group of professionals was on pointe. Every single interaction I had with this company exceeded expectations. Mike and his crew are top notch, trustworthy, helpful (showed me what might help with the insurance claim, for instance), collaborative (did not disregard my input, as many "pros" do, but understood that as the homeowner I am part of _any_ team that comes into my house), completely professional, and efficient. Oh! And -- fairly priced. If you need remediation of a damaged space, you can't do better than this company.

After a fried recommended them, I called them the day after a fire hydrant accident flooded our utility room and under our garage on a steep down slope lot. Their team was prompt and their attention to detail saved our house from future serious future problems.

They came out almost immediately and evaluated the issues and had a team removing the wet areas the following day. They were very meticulous in finding all the wet areas even in very hard to get to crawl spaces and light fixtures.

I could not have been happier with their work and how the team made it extremely easy from the evaluation, to working with insurance company to completely drying our flooded areas.

Many thanks go out to their whole team.

Water Damage recovery help us fix an unexpected water issue that affected a wall. They came over the same day we called and provided a detailed breakdown of how best to remedy the issue and provided a detailed estimate the next day. They were the only company who truly knew how to address the issue and suggest additional solutions that no other company even thought of. We also agreed on a start date and time. On the day the work was to begin they showed up on time, prepped, protected all furniture and appliances and completed the work over the course of the next several days. They always left the job site clean and orderly and were respectful of our home in every way. The owner went out of his way to communicate clearly and provided help and assistance on another small matter outside the scope of work at no extra charge. The results were fantastic and we could not have been more pleased. The work was top notch and the price was fair. We highly recommend them!

These guys came through for me during the sale of my home, and it might have fallen through if it werent for the expedient service of Fire & Water Damage Recovery. They not only met our expectations but exceeded them. Cannot understate how grateful I am.

Excellent service all around! From the start, Justin and his team were super responsive, friendly and effective. Justin was very good at knowing and explaining the ins and outs of dealing with a property leak, the damage he was discovering, insurance issues, timelines, etc, and was super patient with me as I learned on the fly. I would definitely hire Fire & Water Damage Recovery again (though I hope I won't need it!) Highly recommend.

I recently used Fire&Water Damage Recovery to pack up and remove all the items from my late mother's apartment, and I couldn't be happier with the service they provided. From start to finish, they were incredibly efficient and professional. The team was not only fast but also showed so much compassion and positivity throughout what was undoubtedly a difficult task for me. I want to give a special shoutout to Janeth, the lead of the team. Her leadership and strength made the whole process smoother and less stressful. I highly recommend Fire&Water Damage Recovery to anyone in need of similar services. They truly go above and beyond for their clients. Five stars all the way!

My experience with F&WDR was excellent and very professional. I engaged their service for the first time after my tenant’s natural death inside the property and it was like a crime scene. They did an exceptional job cleaning up and coordinating with the building. They also returned to clear the stubborn odor. I highly recommend F&WDR.

Quick to schedule a service, very responsive and easy to communicate with. Recommended for any water mitigation service in your house.

We had a water leak in our house that had damaged a patch of our ceiling. They sent a
great team of workers - did a good job of covering, protecting the place, explaining their process, and finished work in a reasonable time and at a very competitive cost!

Take note that they DO NOT fix the ceiling or plumbing - you would need to hire other contractors for that.

This company was very helpful when I called to get information on water damage. They explained everything clearly and were patient with me. The workers handled all my personal belongings with care and are very nice. I will definitely call them again next time a disaster happens. I now know who to call for restoration.
Thank you!

Great service, very professional and excellent attention to details. Easy to reach them over the phone. I used their service to mitigate water damage in my house. Justin did a great job from estimating the work needed to actually implementing the work needed. He was also very patient with my questions and gave me a lot of tips for the subsequent repair service.