Garbage Collection reviews in Santa Clara, California

Milpitas Sanitation replaced Republic for Milpitas customers in late 2017. We have had the following negative experiences so far. Increased rates. Requirement to separate trash and recycle each into 2 categories. Removal no longer includes yard waste. Doing so requires a fee. Recently I paid this fee for 2 bags and they picked up one bag but left the other. I could go on but you get the idea. If poor service continues I will consider a complaint with the city. The old waste provider was perfectly fine and should not have been changed.

2023 update: small improvement in service. We no longer have to chase the garbage truck down the street to pick up excess trash labeled with bag tags. Yes, that actually happened in 2017. Company is slow to mail bag tags needed for extra trash. I recommend a visit to their office to pick up in person.

2026 update: the latest failure is that their truck keeps missing recycle items when it dumps the bin. The result is cans, glass, papers ending up on the street. We have resorted to recycling our glass elsewhere as having broken glass on the street is a safety hazard for people walking dogs in our neighborhood.

Given how poor the service has been over such a long period of time the city seriously needs to consider switching to a more competent waste provider.

I just got off a call with Emily and had such a great experience that I asked HER where I can best leave her a positive review. Like most people, I don't enjoy making customer service calls. However, Emily helped me with my request, checked in repeatedly when I was on hold to make sure I knew she was working on it, answered additional questions our family had, and did it all with a professional and kind attitude.

Customer service calls typically aren't enjoyable, but Emily made the process smooth and painless. Thank you!

Just moved to City and poor service for sure

Missed collections, ridiculously sized bins, expensive.

Kudos for the driver. Thank you.

I would not even give them on star but that is the only option.

Another company out to squeeze customers and thanks to our elected officials.

Staff is courteous and helpful.

Worst company, don't even receive phone calls, bulky item collection is very convoluted.

They missed my trash .... I have to call the have them come to re-pick. Hope they do it by tomorrow or I will call back.

Rates increased but poorer service. Why replace the previous company when it seems to be working?

Must be nice to have a long term contract with absolutely no quality control or standards to abide by

A company with good customer service and the right stuff to help us stop treating the planet like our personal dumping ground.

Pricey! For the higher price, Milpitas Sanitation NOT provide better value. Let's recall them.

Very disappointed with the new garbage bin, way too small and if I want to order a larger one I have to pay more ? Not a good idea.

They didn't do their job to collect all cardboards. Instead, they made the street in a mess. Such a lazy man!

Sometimes they pick up the garbage on garbage day. Sometimes you have to call them and remind them the trash is still out front a day or two later.

I flatten the cardboards that won’t fit in the small half bins for recycling and that’s not picked up. Why did the previous council and mayor sign these long term contracts?

Smaller cans for a higher price, garbage that fell from can and not into truck was left out on the street and not picked up. Residual leaves left in my green bin after dump.

With a family of 8 it is VERY inconvenient to separate our garbage. Not to mention the containers are separated and small. I absolutely hat them. So glad I'm moving and will no longer have to deal with the nonsense.

Bad customer service, high prices and limited garbage pickup.
Much lower quality service and higher price compared to the previous company. Something is rotten in the City of Milpitas.