Appliance Repair reviews in Santa Rosa, California

Very timely, friendly and professional. I would definitely use this service again.

Work was done quickly. Arrived on time. Very nice service.

He was kind and courteous, and fixed our dryer quickly. Great job!

John was excellent and very professional. He was able to repair both broken spring hinges. Unfortunately, our countertop was damaged though.

I waited a month for a repair appointment for an appliance with Sears -- I tried to get a human multiple times to see if there were other options available but was unable to get past a bot on the phone. After several tries, I just decided to wait for the appointment.

The day of the appointment, they simply do not show -- despite me receiving several confirmations via email and text in the days leading up to the appointment. Their website only offers to rebook me two more weeks out -- after waiting for a month for the first appointment. No human communication or apology.

Would avoid hiring this company like the plague.

**following up on their comment - the response could not be more generic. If they actually wanted to help, they would reach out to me directly, but I’m sure this is par for the course for their company.

My landlord pays for an annual contract that, ALLEGEDLY, guarantees better repair service. When we needed a simple dishwasher repair, the earliest available appointment was about 4 weeks out. (A long time to wait for a repair!) On the day of the appointment, they cancelled at the last minute. Made an appointment for one week later. On the day of THAT appointment, they cancelled last minute AGAIN!! We have since scheduled a repair with a different company, and I have recommended that she cancel her contract. Absolutely ridiculous. Do not use Sears.

Aaron was very knowledgeable and explained what was wrong and the process to order the parts.
He returned to repair the freezer and explained the process.
It was fixed before I knew it. He let me know how to restart it after I finished cleaning it.
Thank you Aaron. Great job!

Excellent technician. He was a pleasure to work with. I highly recommend him.

Ice maker broke. Antonio came out and evaluated the issue and then ordered parts. Repair was made a week later (upon parts arrival). Antonio was fantastic and made required repairs efficiently and evidently.

Repairman had to lift refrigerator up a few inches to repair. He did this using tools; unassisted by anyone else.

Patricio is an excellent service professional. Knowledgeable, courteous and a pleasure.

The service was great once they finally got here. Your AI is awful absolutely awful. It’s not the people it’s your system.

Robert came over and fixed Microwave on the fly, had the part it needed on his truck super knowledgeable super great guy, Got us on our way thank you Robert!

Patrick was great. He was on time
Very nice. Solved the issue quickly. He also showed me how to clean the pressure sensor myself.

Repair estimate was more than I paid for washing machine new at best buy. The technician was very professional and troubleshot the thing perfectly. The cost of the labor and part exceeded the retail value of the unit brand new. No one would have opted for that repair. So I would have to conclude that the service is overpriced. The brand is not ideal either. I will not be purchasing this brand again. it's the Laundromat for me for a while. :(

This company is great! From the lovely office support to the timely, friendly, efficient service, I was all around very pleased, and will use these folks again for any future appliance issue.

The service technicians are great and very knowledgeable, and informative during their desperately needed repairs of my very poor built " VIKING TOP OF THE LINE BRAND NEW DISHWASHER" I wish I could have contacted NAVI APPLIANCE prior to my purchasing my VIKING DISHWASHER for reference of quality built machines. I'M now on my 4th possible failed repair. They performe needed repairs and something shortly thereafter fails. This is not well built machine.

Buyers be aware! Sorry for venting about replacement parts that take an average of two weeks for ordered parts. "WAY TOO SLOW". So be ready for a lot of hand washing.

If possible please send this disasasfied product response to a responsible factory product repsentation. I belive I should be offered a replacement machine under the Lemon law. We have had a terrible experience with our NEW VIKING DISHWASHER WASHER.

Thank you.
Ronald DeMaderios

Responsive, helpful, and excellent service from this company that essentially rebuilt a very expensive grill that my son burned up essentially. Great company and I would recommend it to anyone who needs grill repair in the bay area.

Nice responsive team, even called after hours to check in

Great response time and very professionally handled my repair. Fair prices and outstanding customer service! What more can you ask for. Thanks Navi!

Our double oven repaired quickly, and for a fair price. The whole team was great to work with!