Pest Control reviews in Santa Rosa, California

We have been a client of this company for years and despite monthly abatement services, we have had ants, spiders, termites constantly. Now we have attempted to reach any one to cancel the service and we are placed on hold, we have received no response to online and texts requests. However, there is someone always available to sign up new customers.

Rick has been treating our pine trees and fruit trees for over 5 years. We haven’t lost any pines to pitch canker and our fruit trees are thriving. It would be hard to find a more professional and friendly technician. Thanks Rick and Western Exterminator!

DO NOT HIRE WESTERN EXTERMINATOR - unless you want to burn money and get no help with your home pests. This company is literally the worst on every level. The technician servicing our home was incompetent and slow and the company impossible to deal with. After 20 years of being a customer we had one serious issue where we needed their help and they dropped the ball completely and left us with no idea of next steps to resolve it for over a week. Only after I called and escalated 3 times did someone respond to tell us 'they are sorry for how we feel' but they basically won't do anything to help. We cancelled our service and hope this review helps others avoid the unnecessary frustration.

My Technician Rick Coffman was amazing knowledgeable and professional. His experience in Trees and Ornamental services is top notch.

Matt is great. He is always available to take care of any problems that arise at our house.

Caleb is a great! Always arrives during time window and is super communicative!

Robert Park Is an exceptional technician. He goes beyond the call of duty to accommodate you. In addition to having a wonderful bedside manner.

I am very disappointed with the pest control service. Despite having the houss, I have had to schedule appointments multiple times to have two of them serviced. On three separate occasions, I traveled 45 minutes to a house where I do not reside, only to wait for the technician. Unfortunately, there were no-shows and no calls on all three occasions, which led me to cancel the service. I was even scheduled to meet with the supervisor during the third appointment, but they did not appear either. This has been the most unsatisfactory service I have ever experienced.

Crooks. Fraudsters. The worst service company I’ve ever dealt with.

Western Exterminator is running a scam. Full stop.

My wife and I hired them to deal with a rat issue in a narrow crawl space between our roof and ceiling. A sales rep came out and pushed two services: $1,600 to seal entry points (which they did), and $3,600 for what they called a “Rodent Disinfectant Corrective” service — which supposedly included disinfecting, insulation removal, and pulling the vapor liner under the house. That second service was massively oversold and completely unnecessary.

Shame on me for signing the contract and falling for this “necessary” clean-up. I own that. But once their own technician saw the property, it was obvious the work didn’t need to be done — and Western had zero interest in doing the right thing once that became clear. The lead tech told my wife the crawl space showed no signs of an active infestation and that the area looked like it had already been addressed years ago. He said, point blank, that the expensive clean-up was unnecessary and shouldn’t have been recommended.

I had even called ahead of time to cancel the vapor liner removal — the most invasive part of the job — and the rep assured me he’d inform the crew. He didn’t. The crew arrived two hours late and had no idea the scope had changed. Had I not been there to stop them, they would’ve ripped out the liner for no reason. The visit lasted about four hours total. They sealed a single entry point, did a minor clean-up under the house, and left. We paid the $1,600 in good faith for that work.

But now, Western Exterminator is threatening to send us to collections for the $3,600. For work that was never done. For a service their own technician said wasn’t needed. That is outright fraud.

What’s worse — they’ve made no effort to resolve this. I’ve called them over half a dozen times. Every call is met with “we’ll escalate this to the local office” or “a manager will call you back.” Not one person has ever returned my call. Tickets get closed without resolution. Eventually, even the customer service reps gave up and stopped responding.

They even sent someone back out weeks later to “inspect the attic” — which doesn’t exist — clearly trying to manufacture justification for a charge they knew was bogus. When I mentioned what their own tech had told us, I was told, “he’s just a field technician” — as if that somehow makes his honesty irrelevant.

This is not a misunderstanding. This is a company that knowingly sells unnecessary services, ignores cancellation requests, fails to communicate internally, performs a fraction of what was promised, then demands full payment — and when questioned, hides behind a contract and threatens collections. They are dishonest, disorganized, and dangerous.

Stay away. Use anyone else. Western Exterminator is the most unethical, fraudulent, and unprofessional business I’ve ever dealt with.

I have used Western Exterminator for many years and the service I receive regularly is solid; they spray with a non-toxic orange spray that spiders and ants don't like and clean exterior cobwebs. In particular, Mark provides stellar service!

David has been our technician for several years and has always done an outstanding job. He is knowledgeable and understands our needs. We are grateful for his service.

Two different people were sent to my house for treatment of one particular pest. One charged a lot of money (nearly $1000) and said monthly checks were adequate. When I heard nothing in 2 weeks, I called again to see why. A different man came to “treat”my problem, had different timing on how to handle the problem and charged me another chunk of money. I called to see what the billing was about and different treatments. The receptionist could not explain what happened and referred my question to a billing department. I’ll see what they do and say. Very poor customer service.

My technician is always so professional and knowledgeable. He also punctual and well-mannered. Thank you Western Exterminator for a job well done.

We are long time customers and have service once a quarter. We recently had an ant invasion, and I needed to have someone come out asap and spray around the exterior of the house. I was told it would be over a week before someone could come out, even though this was urgent. I had the phone number of Robert, our regular service person, and he said he was fully booked but would see what ha could do. He came out the next day during his lunch hour! I thought this dedication to customer service was above and beyond, and I want to commend him.

If I can give 0 stars I would. I paid $1300 for bat removal, They put metal wire up by my garage and trapped the bats in my house, were they came into my house. i called multiple times, they kept saying Im going to send to manager, that was in November 2025, here we are in December still no call, they lied in the notes and said someone called and left a voicemail. I asked for a refund, crickets.
Only a district manager can approve a refund, but surprisingly theres no number for them. Worst company ever

Company clearly does not communicate. Every technician that comes has no idea what they're there for or what was done previously, so their record keeping practices are poor. Months later, we still have a mouse problem and issues that have been brought up go unresolved.

Note: also had a conversation with someone who also uses them and found their technician showed up, went to the back yard to smoke and then played around on their phone, and then left without doing any services.

Jacob performed a most outstanding job at my moms home. Very knowledgeable and professional and courteous. Thanks Jacob !
Rick

Nobody is on the same page regarding their own procedures. Called for 2 months to resolve a pest issue. I’ve been transferred around to different people with each of them saying a different thing. This was very frustrating as this has taken 2 months and currently still going. They said I’d be able to have service and it would be included in the package but when the technician came out they said it was only for an inspection, it’s not listed in the package and that I’d have to wait additional time to review the proposal and schedule another time for them to come out. I am still waiting to receive a proposal so I can schedule the actual service appointment . I’ve called back and once again I’m hearing the opposite of what was told to me earlier. Now they want to send another person out to inspect the property once again! So I need 2 inspections to get service? Waste of time!

Also, I’m not sure why they reply to these reviews asking to email them about what’s happened when I’ve been trying to tell each member on their team what’s going on yet I’m still getting transferred around just to still get the run around.

Kaleb does an outstanding job on our service. Knowledgeable and proactive. Happy clients.

We have been members of their bi-monthly maintenance service for several years now. We live in a rural environment where we have to keep ahead of mice, bats, spiders, ants, wasps and termites. What I like, is we have a regular technician Robert, who knows our property and surrounding area well. He keeps us ahead of any infestations.

Western notifies us by auto call and text a few days before and Robert calls an hour before he arrives. After his on-site service we discuss findings, interventions and preventative steps. Little things don’t become big things. Western has a full range of services And the price is fair.

Camden was friendly and very, very competent! He blocked off a point of entry that was missed during the original inspection. No rats will be getting in there anytime soon!