Reviews of local pros in Stockton, California

Even when the news is bad news (locked up ac compressor) the technicians do everything they can to be straight forward about parts and labor costs and seek to help resolve situations fairly.

EDIT:
I’ve been using j&j for some time. I used to believe they were being straight with me. They have always come out and helped and found new things to do. Over that time I’ve come to realize that many of the jobs they have quoted or completed were never necessary and just became more expensive. I also looked back and realized I had a similar experience with them and my water heater is forgotten about until this experience. As a single income home, this has been challenging but I trusted them.

After this experience, that trust is broken and I will no longer be contacting j&j. A few days ago the technician came out and after looking at my ac compressor for less than two minutes, decided it was locked up and the entire unit needed to be replaced. (The unit is 10years old and still looks brand new and I’ve had it serviced by j&j a few times) It was going to be a massive job and very costly. I cried quietly and thanked him for coming by but I would have to think this over and get a second opinion.

Honey’s Air came out and fixed the ac in 25 minutes, replacing a very simple part AND the tech explained how everything worked and why he was doing what he was doing. As he spoke he asked if the j&j tech explained his thinking on why the compressor was locked (which it wasn’t) and that’s when I realized the j&j technicians NEVER actually explain anything, they use scare tactics to get you to say yes to jobs.

The honeys air tech asked me today what else j&j did to service my ac and I said they cleaned it and we’re suppose to change the filter (I asked the lady on the phone specifically if they do that because I wanted that done and all clean prior to the summer starting and she said they did) but I ended up going to Lowe’s and getting the filter myself and learned how to change it (it’s in the furnace unit) myself because j&j said “since Covid we’re no longer allowed to transport air filters when working from home to home.” The honeys air tech laughed and couldn’t believe what he was hearing.

Long story short…. Call Honey’s Air. They won’t lie to you.

Amazing service. Fast friendly and great pricing! I’ve used them 2 times now and one was an emergency. They came out in 109 temp and fixed my problem quickly! Dennis was our technician. Impressed for sure. They will be my HVAC company from now on. Update: have used them over 10 times now. They are amazing will always refer them! I know like and trust them. They do an amazing job even taking care of warranty work!!

I have once again received quick and efficient service from JNJ. I called earlier today about 11:15 to say that my upstairs thermostat died and wondered if they could come out sometime this week to check it out, Sophia said she would check with the technician to see… she came back and asked if I would be home today between noon and 2….I said yes and set it up…10 minutes later I received a message from her saying the technician (Sam) was on his way! Shortly after noon I had a new thermostat installed. Sam was extremely efficient and even helped me reprogram my downstairs thermostat! I will continue to be a very satisfied customer of JNJ! Thank you

Tech Justin was very professional. He was excellent, efficient, and personable. He called ahead and arrived at the agreed time. The repair day was a National holiday (4th of July), but there was no extra charge for the repair of our A/C, and it was during a heat wave. After each repair step he made sure there was a positive outcome before proceeding. I hope l don’t have any more heating or cooling issues, but if I do, I certainly will call J & J.

J&J provided VIP services and more! Everything from notifications of the technician arrival, to checking the heating system, to going over his work with us was insightful and made us feel good about what we have. Rhashad was very professional, informative and friendly. He advised us on ways to improve our home system. He is also helping us to explore other home improvements which J&J may be able to service. We extended our contract with them.

A good experience all around. Cody was very helpful and informative. My installer was on time an explained why I could not vent my atic fan to the east. Gables too small. The wait time for the fan was short. Office staff friendly.
All good.

First and foremost customer service was great. Ryan who was responsible of scheduling did a great job. He actually was able to get an appointment in sooner. Also they double checked to confirm appointment time. Joe was very thorough and professional. He explained the service he provided and also took time to show me other important maintenance with HVAC and what to look out for. Thank you!

Just had the best experience ! Mitchell widger came out to service my broken AC system. On time, knowledgeable, reasonable, personable and honest! Highly recommend J&J especially Mitchell. You have won me over!! Highly recommend!!!

… Rosario Ramirez from J&J Services, came to my home today to inspect and evaluate the 2 air conditioning units. He did everything within his power to try to get them fixed, but to no avail, as these units are 40+ years old. (Hey, they worked great in 1983)
He is very knowledgeable about his profession, and took the time and answered and addressed every single question and concern that I had. He also showed me a number of options that I might do in replacing and bringing my furnaces and AC units up to date. I would also say that he is a very likable, personable, courteous, and conscientious young man, and I much appreciated that. Five stars all the way for him and the J&J Company.
… Thanks again Rosario for your help today. Steve & Cindy

The service was 5 stars including professionalism and timeliness. Customer service is always great. The problem causing a $648 repair/fix was equally caused by initial installation as well as city clearing a job that hadn't ensured the draining was setup properly. In the end, I
got to foot the bill. I would simply encourage others to double/triple check installers work as troubleshooting needed to be done and was missed to my detriment.

We are very happy with our service from J & J. They were able to schedule us quickly. The technician arrived on time, he was kind and efficient. Everything happened just as I was told it would in my initial call. We are very pleased with them.

The experience of working with J&J and Rhashad was wonderful from the time we got the notice he was on his way to providing his professional knowledge and skills on the assessing and tuning the system, to reviewing his work with us. He shared his insights on how to reduce utility costs, and we explored various other home improvements J&J may be able to service. We also extended our contract.

I called J&J and their phone was promptly answered. They offered me an appointment for the very next day. Sam H. Came out and answered all my questions and fixed my AC in less than an hour. Great customer service all the way around. I will in turn recommend to all my clients! Thank you!

In calling out j&j air to address my air conditioning unit that was low on freon they offered to evacuate the system and refill it and then putting in a dye with the sealant hence costing just over $1,000 4 hours later the unit quits working and they will give me no compensation back for the services render after sending a second technician out to tell me that my system is no longer function which is why I call them in the first place. In speaking to Carlos he had offered a $500 credit for them to continue to do further work by replacing the entire unit costume just over $10,000. I asked Carlos to refund that money I understand that they have overhead and some material was used and I would accept the the loss of that but he refused to give me any other credit unless I went through them and purchasing of a new unit. However given the integrity of not giving a customer or compensation after only 4 hours and after they have worked on my unit that it completely stop functioning I wanted to be sure that I let those who use their services know what they may expect.

I did wish Carlos a blessed day but told him I would no longer be using his services and I'll seek a replacement by another more reputable company demonstrating a higher level of integrity.

Your response is a public display of diverting responsibility. If the state was worked on why would charge a customer $1000 then tell them after the fact. Your statement is misleading since you are the only company called and came out when the unit failed after being serviced by j&j . This is the reason I would no longer use your service. You confirmed integrity of your service and I would be lead to assume your product.

I hope the $1000 benefits your company in helping to improve.

The technician was on time. He was very friendly and polite. He diagnosed the issue with the fan blades not turning and had the necessary part for the repair. He was very efficient and explained what was needed and completed the job in no time. We really appreciate the great job and service to help deal with the heat! The technician’s name is Mitchell.

J&J have amazing service technicians and very professional mannerisms. They worked with us to sort out or heater issues, our home is older and our duct work was basically dissolving. They worked with us to come out and replace our duct work and coil on our heat pump. While doing the duct work replacement the installers were very friendly and even made my 6 year old happy by answering his questions. I highly recommend J&J heating and air for all your hvac needs in the years we have used them They have always stood by their work and been very accommodating and fair in pricing. Will absolutely continue using them for our home.

This is was a difficult decision with prices of new AC / Heat Pump so terribly high. But J & J Services helped us out. We are totally happy with the services and the new product by J&J. They are kind, efficient and compassionate! Thank you, J & J Services, for your year-round services!

I would highly recommend J&J their customer service was excellent. They texted me with the reminder of my service appt. They texted me with the name of my service tech and that he was on his way to me. Samuel my tech was kind and courteous. He explained my issues and i even talked to his boss to confirm his findings. They emailed my estimate and it was very reasonable.

Great maintenance specials. Tech, Justin, was very nice and knowledgeable. Very thorough in explaining the quotes I would be receiving in regards to additional svc's. I also thought it was cool that they send you a picture of the tech who will be arriving to do your service. Their communication with their clients during scheduling, day of arrival, etc is superb. Highly recommend 👍

I cannot say enough good things about J & J Services!! From the moment I contacted them for help with my heating and cooling system, they provided top-notch service.
First and foremost, their response time was impeccable. I was experiencing a Cooling emergency on a sweltering hot night, and they arrived within the hour. The technician was not only punctual but also incredibly courteous and professional, went the extra mile he pulled my garbage cans back to my side yard from the street!
The technician diagnosed the issue quickly and explained the problem in a way that I could easily understand. They provided a detailed estimate for the repair, along with options, and I was pleasantly surprised by the fair pricing. They didn't try to upsell me on unnecessary services, which I greatly appreciated.
Once I approved the repair, they worked efficiently to fix the Air Conditioner problem. I was back to having a cool and comfortable home in no time, thanks to their expertise.
What sets J & J Services apart is their dedication to customer satisfaction. They followed up with me after the repair to ensure everything was working perfectly, and they even offered some tips on maintaining my Heating and Air system to prevent future issues.
Overall, I couldn't be happier with the service provided by J & J Services for Heating and Air. They are a trustworthy, reliable, and customer-focused company that I highly recommend to anyone in need of heating and air conditioning services. Thank you, J & J Services, for your exceptional work!

J&J was great to work with. I had originally scheduled my duct cleaning for after my home remodeling work was done, and my contractor was gonna run over, and J&J was accommodating & easy to reschedule with. Then I came down with the flu, and again great & easy to call and reschedule. The two gentlemen who came out and did the service were efficient, fast and thorough. Good at communication to. I definitely recommend using them.