Plumbing reviews in Studio City, California

As a GC I have to say they are the best and most honest plumber I have used.

Rip off !!! I am calling Toto tomorrow to share what a bait and switch. $475 to fix a leaky in wall Toto toilet. I called them as they were listed on Toto website. I sent a video to Deon and was told parts maybe $30 but $250 labor and $225 for a part on sale on Amazon for $150. Worse part is tech Jesse left and I can’t tell if they want me to pay for a 2nd visit to replace another part.

Support any local plumbing company, except this one! Terrible communication and terrible
customer service that was a complete waste of my time and $250. I learned nothing, other than the toilet I ordered could definitively be installed by another plumber.

We have been remediating a wastewater leak from a toilet that was flushing into the walls and floor. I called to ask for a quote and Dion urged to quickly schedule an onsite visit by a technician to deliver an estimate, even though I pointed out the remediation was still in process (2 weeks with no end in sight).

The technician visit was less than 15 minutes, with no measurements, and no work. He looked in the remediation areas
blocked off by dehumidifiers and air scrubbers, and at the new toilet
system that was delivered.

This urgent on-site visit could have been a phone call or email with the product specs and room specs. I already ordered the toilet and ensured it would fit in the bathroom. So I was invoiced $250 for a 15 minute "technical" visit for the purposes of receiving an estimate of $3500 for the toilet installation. Later, Dion said he was not aware that I described I had an active toilet leak in remediation, and said I agreed to this on-site visit like I was supposed to know that he would charge $250 solely to develop an estimate. Not only was the inspection fee outlandish, but so was the $3500 quote for the full scope of work.

DO NOT USE THEM- SCAMMERS. I had a broken Toto toilet seat, i sent them the model/serial number so they could order it. They said they need $250 to come out and examine. It was a broken toilet seat, they did not need to come out...but when they did, they left the automatic functions of the toilet not working. They literally broke it, demanded to be paid...and ordered a toilet seat. After i paid the 250 visit fee they said they would not do the repair. They took my money, broke my toilet, and then refuse to finish the job. They don't take credit cards, so you dont have that recourse....obviously they have scammed before. Horrible, horrible company.

Honest, Reliable, Competent

The best plumbers ever!

Excellent service and a good price.

They've been reliable, done excellent work, been professional and courteous and I could not be happier I found them.

Super quick response time! Excellent service! And even better pricing! Will definitely use Mainline Plumbing again!

Best in the business. Very happy we were referred to them years ago - they've never let us down. Great quality, reasonable price, nice people.

Came out at 10:15pm with a back up in our kitchen sink and cleaned it out, removed toxic drain-o, and did it quickly and efficiently. Such great service for after hours in the Valley!

toilet ring cracked and required immediate attention as it happened overnight and was leaking into kitchen below. They came asap and fixed it immediately and didnt overcharge.

I have called Mainline twice in a total panic and I spoke with Renelle and she was amazing and sent someone over within the hour and never charged me!!!!
And the second time I called in Panic she sent over workers to turn off gas
No charge again
I will only use them for any future plumbing issues they are honest and Totally dependable
It's nice to work with an honest plumbing company that does come out on Saturday last minute
Any puts the customer first

I can't say enough wonderful things about Mainline. I had three other plumbing companies out recently because our sewer line was backed up - we had bad roots. The three companies gave us estimates from $6000 to $10,000 to fix the problem. They all said we needed to re-line or replace the sewer line. Mainline Plumbing explained the sewer line had cracks, but they had probably been there for decades. They Hydrojetted the line with the sewer camera for WAY, WAY LESS $ - and gave us a warranty. With proper maintenance we should be root free for many years. And I got to use my AMEX. Love them and their honesty!

Ranelle and her entire company are amazing, their service not only is the best, but they are also incredibly honest.

Now we have our favorite plumbers for good!!!

Mainline Plumbing is honest and reliable! I had 2 different plumbers come to my house both told me I needed work that wasn't necessary. Mainline came - on time - and fixed the problem at a fraction of what the other two plumbers quoted and have used them since. You will not find a better plumbing company for service and value. I highly recommend them to everybody!!

Ranelle and Mainline Plumbing are the best of the best. When I bought my own place a few years ago, I had a lot of trouble finding contractors that lived up to their claims. Mainline has done that and more so they're the first call I always make when I have a plumbing issue or questions. I can't recommend them enough!

I am very pleased with Mainline. My tub faucet and shower head began leaking on the same day. And my toilet was running for too long. My neighbor recommended I call Mainline. They came out the same day to check out the situation. They were able to fix the toilet that day by replacing a part. But, they told me they would need to order parts for the leaking faucets. They explained to me that it could take a while to get them, which is industry-wide these days. They called me more than once to let me know the status of the order and came back to install the parts the day they came in. Ranelle in the office was friendly and is clearly interested in keeping their customers happy. The plumbers who were sent out, Richard in particular, were professional and efficient, and left my bathroom tidy. Mainline is now my "Go To" plumbing company!

I've used these guys 3 times and the past month for different properties.
Always showed up on a timely manner and got the job done.

Honest humble and skilled.
Totally came through for us!

Absolutely top notch pros, will definitely recommend for any plumbing emergencies or maintenance services, great job!💯👍