Comet Plumbing & Sewer Co.

We had to replace both our sewer pipe and water line, a very complicated job because they were 50 years old and not to code. Andrew encountered many unexpected problems, such as massive tree roots, the fact that our sewer line sloped up instead of down, and issues with the old city sewer and water connections. I could tell that Andrew was a very skilled professional that took pride in his work. At least three times, he had the opportunity to ignore an issue because the job would pass inspection anyway, but in each case, he fixed it on his own additional time. This was a big job and required two inspections, shutting off water and sewer service one or two times and careful coordination with the water company and our landscape contractor. Andrew made a huge effort to manage all this and minimize our inconvenience. Andrew is also a delightful person to work with.

Andy is professional and responsive. No one likes calling a plumber, but Andy makes the experience much less awful.

Communication was primarily through email, and was fast. We got same day service, and when the problem couldn't be fixed immediately, were scheduled for service 36 hours later. (We had a slowly draining bathroom sink, this was not an emergency, just an inconvenience.) A cancellation moved our service up a day so everything was fixed within 24 hours of calling.

I was contacted quickly after my inquiry and provided very convenient times to estimate the work. Andrew showed up promptly for the estimate and brought everything he needed to complete the job. He told me how long the work would take and we agreed to proceed with the job immediately. He was professional and very informative (I watched) and he explained what he was doing, why and what tools he used. He was very quick and thorough, making sure that each connection was tested before moving on to the others. He accepted a check for payment and provided a receipt along with a 30-day warranty for the work completed.