Electrical reviews in Torrance, California

Worst customer service ever! Ordered under counter lighting 11/12. Shipped from CA to MO on 11/21 and USPS loses the shipment in transit. I inform their customer service multiple times starting 12/1 the shipment is lost and to please send a replacement. 12/9 I’m fed up with their b.s. and tell them to cancel the order that’s never delivered and refund my money. They say sorry they can do that until the items are returned! THEY ARE LOST! Bunch of thieves! Don’t do any business with these crooks!

Customer Service was helpful, shipping was as expected. We haven't installed the product yet, still need to paint the buildings first.

BUYER BEWARE.
STAY AWAY.
FAKE 5 STAR REVIEWS

Horrible customer service. They sell you items that they don't even have. I paid an extra $25 for shipping and then get an email that it will be another 6 to 8 days before shipping. I called to check in on shipment on the 7th day and they tell me it will be another 6 to 8 days. They're customer service is an answering service that takes your name and number then you wait for a call back.

I ordered a trim for a recess light for a remodel. The part is in the box unopened and in original shipping box. They said because it was over the 30 day window they would not return. I would NEVER do business again with them as again it was unopened. Very nasty on there responses when i told them i would submit to Amex. Beware
if i could do a zero star that would be perfect

EDIT: You'll notice they responded telling me to use their live chat to see where their order is. I already wrote in my review that I had done that. Quite frankly I don't believe this company actually has any material in stock and they are simply acting as a drop-shipper for building supplies. I'm attempting to cancel my order now, I will respond to let you all know how that process goes.

Don't trust them for a quickly needed item.

Ordered an in stock item on the 12th. 5 business days later the item has yet to be shipped and I'm being told it is "scheduled to ship in 3-5 business days". This is well beyond their 1-4 days on in stock items.

Their customer service is a joke. I was told they are "at the mercy of factory production" and that they would "reach out to the factory".

What factory? This is an in-stock item. There is not manufacturing involved. Its one thing to say there is a delay, there is another to outright lie about the reason.

I just need to know if I'm going to get a message 2 weeks after ordering that these items are being put on back order. For the price their charging per item and the price they're charging for shipping I wouldn't consider this operation a "bargain" especially when they're going to cost you a ton of time as well.

Ordered fire alarms and paid for faster delivery. Was told it would take 2-3 days for processing and I would get an email showing shipping date. Waited several days and called again. Was told it would be 2 more business days. After 11 days called again and was told fire alarms are out of stock.

Will never do business with this company again.

This store is stealing money from Costumers. I order: Prescolite LTR-6RD-H-SL-15L-DM01 6" Round Downlight New Construction Housing, Standard Lumen, 1500 Lumens, 0-10V Dimming to <1% and they send me an incomplete order and don't want to own it. Mike you are terrible at costumer service. You should know how to treat your costumers.

Needed a specific low profile smoke alarm. They had it on their website. I ordered and a completely different item was sent.

My replacement Kidde smoke alarms arrived in good time and were easy to install. No more beeping from an out-of-date alarm (even with a fresh battery).

I talked to your company yesterday. The product came about 3 weeks later, but didn't work in my smoke alarm, so sent it back. I have no tracking # and you said you have not received it back. It was a $51+ investment and not sure you are going to help me with this problem. You will see that I ordered over $300 of smoke alarms that arrived last week. Hope to hear from you with a resolution to this problem

T O T A L C R A P C O M P A NN Y
Ive been waiting now ONE WEEK after it was paid for and STILL havent gotten ANY kind of notification regarding when Ill get it !
NO NOTIFICATIONS even after I called them and they promised to reply with info the same day--NOPE no reply

I ordered a recessed kitchen light from this site because it advertised an exact match for the brand I have installed, which is no longer available at local hardware stores. I paid a premium in order to get the exact match, versus settle for a replacement from a different brand at my local store.

Unfortunately, the light that arrived was not what I ordered, and instead was a knock-off brand. To add insult to injury, the price was significantly higher than that available (for the same light) at my local store.

If I had wanted an off-brand replacement I would’ve bought it locally for less and without the 10-day delivery delay.

I expected electronic bargain store to immediately own up to their false advertising and make the return/refund process seamless. I have experienced the exact opposite.

After initially trying to justify sending a product I did not order, they subsequently directed me to fill out a return authorization form, which has gone ignored for a week.

I’ll now pivot to working through my credit card company to dispute the change.

Avoid doing business with this company.

Ordered smoke detector Kidde i12060A. Website shows photo of Kidde i12060A. I have every reason to expect that I will receive a Kidde i12060A. RECEIVE Kidde SMACFEX and an adapter. Called "customer support" (a strong use of these words in this case). Explained that the reason I ordered the detector SHOWN IN THE PHOTO ON THE WEBSITE was that I did not want to have to hardwire the replacement AND the battery is on the front of the old one (easy access to replace). Explained that the detector that was sent came with an adapter THAT DID NOT FIT THE OLD HARNESS. OLD HARNESS IS STRAIGTLINE PINS, ADAPTER THAT WAS SENT IN TRIANGULAR PINS. "Customer Service" assured me that it was the right adapter. OK - well, it's not. Then "Customer Service" said they (and I quote) "not knowledgeable on the installation". WOW. OK. Then "Customer Service" suggested that I call Kidde. A call to Kidde confirmed - the adapter sent DOES NOT FIT the old detector harness that I have with the old Kidde i12060A. Should someone that is selling these not know this? If the Kidde i12060A was replaced by this new one - perhaps it would be good to PUT A PHOTO OF THE NEW ONE WITH THE PART NUMBER OF THE NEW ONE IN A PROMINENT LOCATION so that the customer does not think they are actually purchasing the one THAT IS SHOWN IN THE PHOTO ON THE WEBSITE. Also - am I understanding correctly that the "Customer Service" people at EBS are actually being PAID? EBS, please let me know if you find a way to make replacing a smoke detector more tedious and exhausting - I think that would be a challenge.

In response to your response EBS - your archive document is INCORRECT. Some of the i12060A have linear connectors, some have triangle. Perhaps you could CALL KIDDE SUPPORT as was suggested to me by your customer service to understand what is going on. In the end, I paid for what was shown on your site. I did not receive what was shown on your site. What I received required hardwiring because the adapter is incorrect. THE ADAPTER IS INCORRECT FOR SOME OF THE i12060A. PER KIDDE CUSTOMER SUPPORT - THERE IS NO APAPTER THAT WILL MARRY THE DETECTOR THAT YOU SENT TO ME TO THE i2060A THAT I HAVE. It has been real pleasure digging into this for your company. GEEZUS.

Fast shipping. Perfect fit with my older style unit baseplate. Great price to replace the 5 expired alarms in my 25yo home. I’d buy from here again.

I placed my order on 9/3. it took one week to receive an email advising order shipped on 9/10. As of 9/11, USPS tracking says they do not yet have the shipment in hand. This is unacceptably slow. I hope that when I do receive the package, there are not additional issues to add to my dissatisfaction.

I purchased a Metalux LHBS-WG13 Wireguard Kit for LHBS-1218 on April 29. The guard they shipped me did not fit the LHBS-1218 light, not even close. I sent supporting pictures to demo the issue. I sent 4 followup emails. Ghosted. They clearly like taking money, don't like offering support when mistakes are made. 0 stars.

Made an order and got an email shortly after stating "We apologize that this item is a made-to-order item from factory which takes about 19 business days to make and ship" so I canceled the order (also don't believe they manufacture Juno parts). Now they are refusing to issue a invoice/receipt/statement or any documentation showing the refund for our accounting department.

Do not use this company, you have been warned !!!!

I think of the history of all the Google reviews I’ve left. I have two negative posts … ordered items from their website on a Sunday. They sent me a tracking number Monday. The item sat at their location for three days and did not move contacted the company regarding the issue. They said they apologize that the item apparently was lost then said they would drop ship immediately. I expressed to the person on Thursday that I needed this immediately. They reassured me that they were going to ship this ASAP

Monday morning still no word called the company. They said they apologize that item is no longer in stock. So even after speaking to two different people the week before they all lied.

The item was never shipped. They never had the item in stock every single person I spoke to lied to me. And they way they handle it is whatever not my problem.

Worst company to deal with worst company service worst ethics regarding business. Do not give them your money. Do not trust them. ……

Called this company for help with an electrical problem that had been ongoing for a while. The electrician came over and he was quick to identify the issue and provided an immediate fix. His troubleshooting skills were impressive, and he even offered advice to prevent future issues. Efficient, friendly, and thorough service that exceeded my expectations!

I’m very impressed with how this company perfectly fixed my outlet that wasn’t working. Their electrician was insightful, keen, and informative. I really appreciated his kindness and honesty while doing the service. This was one of the best experiences I’ve ever had. Thank you very much!

Of all these companies, this particular company in my view is the best when it comes to outlets that were not functioning! I am relieved knowing that this service provider can do it and complete it at very high standards. These group of experts did a great work on the repair and I am grateful for the good work done by these professionals.