Electrical reviews in Torrance, California

I placed an order for LED lights. The Web site claimed these were in stock and would ship soon. After 2-weeks of not seeing a shipping notification I started calling to learn more about when they would go out. After a couple days of this someone eventually returned my call and claimed the order would ship within the next few days. 10-days later it has still not shipped.

This company is (extremely!!!!) difficult to work with. They use a 3rd party call center to answer phones and that company does not have the ability to look up your order. Horrible communications, no customer service, use caution

I placed an order online and upon checkout was told that the product would ship within 2 to 5 business days. The next day, I received an email that the order would ship "in about 5-8 business days". The next day, two days after the order was placed, my credit card was charged for the full amount of the order. When I called to check the order status, they said that the order has not shipped and that it is still listed as "shipping within 5-8 business days". Why would a merchant hit a card when they have not shipped, nor have a realistic expectation as to when they will ship.
I would not normally be as concerned except that I had a bad experience with this merchant, where I obtain a return material authorization for an Item I shipped back, and never received a reply or a refund. Shame on me for not following up on this, AND, for ordering from them again!

All things considered, this was a Good experience with this seller. I ordered and received five new replacement hard-wired combination carbon monoxide and smoke detectors. My order was processed and I received it within a very reasonable timeframe. Due to the total amount of my purchase, this order qualified for free shipping, however, I wanted to purchase an additional smoke detector with this order, but did not do so because I would have had to pay a shipping cost to get the additional smoke detector. Once an order qualifies for shipping, it only makes sense that any remaining purchases with that order be shipped without a cost.

Contractors need reliable and efficient service, unfortunately, they are not. In my experience, I waited for months to be informed that the fixtures I ordered were discontinued. Eventually, I had to cancel my order, which was frustrating and a waste of time. I had high expectations for this company, as my first two orders were delivered without any issues. However, after this disappointing experience, I have decided not to purchase from them again. I advise avoiding Electric Bargain Store until they improve their processes to avoid wasting your valuable time and causing unnecessary headaches.

Items I needed were discontinued by manufacturer but EBS had some in stock. I emailed them to confirm they were in stock because the website doesn’t specify. Gotta quick reply and confirmation that they were. Parts were at my house in 3 days.

NOT TRUSTWORTHY
I placed an order because they had the best price.
They cancelled my order stating that it was out of stock.
I went on their website and found the exact same part, showed it was in stock, ready to ship.
Oddly, everything was the same except the price, it was nearly double the cost.

Received defective unit; contacted vendor and it was immediately replaced, no hassle at all.

I was assured with a phone call my order would ship on time, within 6-8 days and I would receive a tracking number soon. No tracking number, so two days later I sent an email and then it was 7 more business days and now it has been 8 business days and have been told it will be another 2-3 days. If you order for a business with deadlines to clients, you may be better served elsewhere.

I purchased a light from their website. When I received my order the incorrect model of light was sent; I specifically ordered a Halo model #LT560WH6935 and was sent a LT56079FS1EWH.

I wrote them and asked if I could get the correct one. They wrote back and said Halo doesn't make that model anymore. In return, I told them the light has a different tone/hue to it, it was very noticeable, and I would like a refund with free shipping. They sent me a generic return form and right at the top it says shipping fee not covered.

Awful customer service, no apology, no offer to cover everything when they have a page misrepresenting the item and then to make the customer pay again and more to ship it back.

I really try to support small businesses but this is why Amazon is king; I never have any return issues with them, I can always speak to someone through any channel I want (chat, phone), they take care of the issue promptly, provide generous return dates (i.e., 30 days) and last but not least, they apologize even when its not their fault but the manufacturer of the product.

Took almost 4 weeks for order to arrive, and then was broken. Took another week for them to agree to issue a refund, for which I had to pay to return the lights first (and eat original shipping cost).
Positive: they do reply (quickly) to phone or email.

Ordered trims from their website they said they had in stock. Went with 2 day expedited shipping. Received an email that it'll take 49 days before they're shipped.

Incredibly dishonest sales group. I reached out for a quote to buy multiple Lithonia light bars. Prior to reaching out, their website listed the cost at $108/ea. After I received the quote, I noticed that they had increased the price online to $126/ea. Would have saved money ordering without the quote request, but ultimately happy that I avoiding giving money to such a shady business.

I ordered a part, I received an email advising that they no longer carried it. I called and asked about a replacement part and the person on the phone could not answer a simple question about what they had in inventory. I was concerned that they barely spoke English and could not answer basic electrical questions. If you know specifically what you need you are ok but if you have questions I do not recommend you call this company.

I bought three replacement fire alarms, one of them started malfunctioning within the first three days. I checked the battery that was included and it was fine so it’s not the problem. I emailed Customer Service and they told me to contact the manufacturer. They are selling faulty merchandise and then telling me I need to contact the manufacturer. Doesn’t seem right.

I'll give them one star for fast shipping; however, they do not respond to customer emails or answer their phone. I tried to update an error in my shipping address and they refused to correct the issue or provide a refund.

Pay a couple extra dollars and buy these items from a real merchant who has decent customer service and will make sure you receive the items you purchased.

And based on their response to this review, they twist the truth to try and save face.
- I contacted them minutes after the order was placed (not too late to change address prior to shipping).
- They never offered to pickup anything. They asked me to contact the random person at the address they shipped the merchandise to and arrange a return.
- The shipping information DID NOT match my PayPal information.

Great job proving you have horrible service.

Product never shipped. No follow up email. When I emailed 8 weeks later they simply replied “your order was cancelled due to payment issues”. Never any updates.

HORRIBLE customer experience. I placed an order over a week ago and have still not had a response to its status. I emailed customer service and was sent a reply that they would check on the status with the order department. That was the last I heard from them. I called today and was told to do all of that again! I asked for s supervisor. I was transferred to someone that said they were a supervisor. I told them that I simply wanted an update on my order. She then told me that my call had been sent to an "overflow" answering service and that they could not really do anything to help me. I am beginning to think this is a fraudulent company. I can't believe that this service keeps a real company in business. I will shop elsewhere in the future!!! My one star rating is high. I would give this company a zero if that was an option.

Terrible customer service.

I ordered a light that showed 4' long in the description and matched the part number for the same lights I already had which were 4' long. Light arrived and it was 2' long. I messaged them about the issue and 4' description and they immediately pulled the description showing 4' and blamed it on me ordering the wrong part. I was responsible for returning it and they take 25% for restocking.

Go somewhere else. This place is just a scam. They don't know what they're selling and they will blame the customer for their mistakes.

I returned the light on my dime and I still don't have my 75% refund. It's been 10 days since it was delivered back to this place.

Terrible

Ordered a simple lamp, was told it would be shipped in 3-4 days. It’s been a week, no shipping, no tracking number. Starting to get worried.

I received exactly what I ordered. Same day shipping. What could be better than this?

Product was exactly what I needed! And received them before the scheduled delivery date!