Appliance Repair reviews in Tracy, California

Very nice man! Super helpful. Fixed quickly and was on time. One of the best service repair experiences I have had

He was polite, clean and knowledgeable.

Technician was great friendly, professional and communicative. He was able to finally order my door 3 weeks ago and came back to install.

Melvin was prompt, courteous and informative. He went out of his way to complete the job. Which was extremely important because I have a person who is handicapped living with me. Thank you Melvin

Juan did an excellent job on our refrigerator and also was a very respectful and polite person. All repairmen need to take a lesson from him. Thank U Juan.

Ron is the BEST! Very knowledgeable and helps me make the right decisions for me I am a single 68 year old woman in the Country and I can always count on his expertise and kindness ❤️

Our fridge went out and we had the first technician come out to diagnose. He ordered the part, a motherboard and scheduled our follow up appointment for 8 days later. He said that the freezer would need to be thawed out because the vents were frozen over. The second technician came and installed the part. I wondered if he would check the vents in the freezer but he didn’t. I called Sears to make sure we weren’t charged for anything to do with the freezer since the tech didn’t work on that. Good luck getting through to a live person. Their customer service is atrocious, everything is automated. You essentially get no help. I will not be using this company again.

I am extremely disappointed with the service from Sears. The first time the technician came out, he just checked parts he thought would fix the problem, ordered them called Choice Hone Warranty, and then left. Second service date, the second technician did not show, so they schedule a third service date. On the third service date they showed up, replaced the parts, and then found that those parts did not fix the issue. Now, more than two weeks later both technicians arrive to fix the problem. They spend almost three hours here replacing parts and the problem is still not fixed. The technician tells me that he has requested that CHW have a GE technician come out and fix the microwave. He tells me there is nothing he can do. He left all the parts on the counter for the GE technician to verify what he replaced so they do not try to replace them again. After he leaves, I expect the oven to be usable. I had to turn on the breakers, then I tried to turn on the oven and nothing works. I called the technician and asked him to come back out and he said he could not guarantee he would be able to make it back out to fix the problem he created. I have called CHW and am trying to contact Sears to get this problem fixed, but so far no one has returned my calls.

Ben was great, efficient and courteous.

I liked the service received by Ben the technician. However, getting a technician in a timely manner has an issue.

Melvin was excellent: Communicated well, listened to our issue with dryer. Interacted with us so we were educated as to the importance of the filter and regular cleaning .
Pleasant and organized

Thank you
A 5 rating

Technician came on a Tuesday to fix my Bosch dishwasher which displayed code -25 meaning the machine was not draining properly. Seemed to work well when he left, but error code E-24 (clogged filter) came on after doing a dish load in the evening. Technician returned the next afternoon and used a snake to unclog the drainage. Total success!

Helpful, able to diagnose and take care of everything.

He's the best guy i got from Sears so far...fixed it and in one visit, very smart 👌

Feedback Survey Revision:

The technician arrived at the wrong unit and didn’t bother to call the owner to confirm the correct unit number. Instead, he closed the claim, inaccurately stating that the customer declined access while my tenant waited for four hours in extreme heat, hoping to get the AC repaired.

If I could give this technician a 0/5, I would! He is unreliable and irresponsible! He never showed up to the appointment today (7/30) again and claimed he didn’t have access to the roof. According to Sears, all their technicians should have the proper equipment, including ladders, to perform AC diagnostics. My tenant checked for service vehicles three times between 1:42 PM and 2:40 PM and saw no one. By 2:30 PM, I received an email from Sears stating the service was completed, but nothing was done. Very disappointed in Sears Home Services!!!

We never seen the person. We have been without air conditioning since July 23 2924. S
omeone lied and said that they arrived at my. My husband went outside to greet the but he was not here and today a person was supposed to repair our air conditioning. To Know we have been for repair person for months. My wife is in a heart monitor machine and I explained this to Your Team. This is unacceptable, poor service and My bet not die because y'all lack of communication. Iam rating y'all an O for poor services.

Ben was very professional and thorough in troubleshooting our Kenmore Water Softener. In less than 15m he was able to determine root cause. Thank you Ben! Great Job 👏!

My refrigerator went out in Dec. Sears has come over there times since then and temporarily gotten it going again only to have it stop within a week. Sears has cancelled nearly a dozen appts and "rescheduled" knowing this is a household with two school aged children! No working refrigerator for four months is outrageous! This last time, Sears has cxl three weeks in a row! Today they just cxl coming again claiming they have no technicians! I have paid for this Sears warranty over ten years at a cost of $960 a year and this is how you treat your loyal clients!? If Sears cxl the 4th time, this next Friday, I am filing claims with the BBB and the State of CA, as my policy says if they can't fix it within 3 tries it will be replaced. Sears used to be a good company, but now they are nothing but a scam!

Great service. Mr. Rafi who came over to check our dishwasher, was very knowledgeable on what he was doing. Found the right problem in no time and provided recommendations in how to avoid such problems in future. Very professional and expert advice. Appreciate and recommend him/ Sears services to anyone in need.

The Sears service person was very nice.
Very knowledgeable and answered any questions I had. Very nice person. I’m so glad I can still depend on Sears, been using Sears for over 50 years.

Tech arrived, immediately started working on my magic chef fridge. After 90 straight minutes of work, it was working like brand new. What else can you ask for.