Appliance Repair reviews in Tracy, California

My service provider, Prateek, was wonderful. He arrived early & was knowledgeable, efficient and pleasant. Thank you so very much, Prateek!!

Technician was very professional and courteous. Randy did not make me wait and quickly fixed the issue. Great service!

Ben was professional & very helpful. He repaired our refrigerator/freezer earlier than 2nd appt. so we would be able to use it. He was amazing!

Our technician was very attentive to the issue, kind, and efficient. We really appreciate his hard work to fix the problem. My family and ai really appreciate his hard work and helping get our refrigerator up and running!

The AI sceduling and communication was a complete disaster. I received about 6 text messages half saying one date and half saying another. When I called Sears I reached an AI system but could not get in contact with an actual human being. I called my home warranty then they tell me the appointment for the 29th is only tentative. The problem with the dryer was not correctly communicated so all the parts were not delivered to my house. Good thing the technician had the part on hand he was able to fix both problems. Aside from all that confusion and frustration the technician, Prateek, was great !!! He was timely, even though the AI system said he wasn't coming until 10/29. He was fast and efficient. He was very knowledgeable and kindly explained to me what had happened and why my dryer stopped working. He also gave me some tips on general questions that I had. He was an all around very nice person. Thank you so much, Prateek.

The technician (I didn't get his name) called, said he would arrive in 15 minutes. I diagnosed the problem as the water pump. He explained what he needed to do, removed the pump and inserted the new. It was great! I appreciated him explaining what the problem was and how quickly he placed the new part in and put the machine back together.

First I had a appt time from 1pm-5pm. It was 430 I didn't get any courtesy call letting me know he was running late and a estimated time he would be arriving. I used to work service. It is very important to meet time window especially when it's a 4 hr window. Things do happen but in that case it is important to give a courtesy call. The customers time is important when you don't call you are telling them that it isn't. Then he gets here. His English isn't very good to communicate with him. I tell him the problem. He runs a basic test on dishwasher panel and says everything is normal. He cleaned out dishwasher arms that spray water. Meantime because he is so late I had plans and had to leave. My wife was still here but doesn't know a whole lot about what to ask. I tell him I have to go but my wife will be here. I figure he will run the dishwasher before he leave to make sure it runs well. My wife calls me and says he left about 10mins after I did and says it is fine. After this I'm under the impression that he was just trying to get home and in a rush. I still have a dishwasher that doesn't work. I need a different repair man out here to fix my dishwasher correctly. This service was through my home owners warranty. Now I have a dishwasher that isn't working for Thanksgiving. Thank you Sears!!! 😡

RANDY is Very knowledgeable, friendly, respectful, and FINALLY someone who did the job correctly!
I am very disappointed in how SEARS has become all AI generated , there is no customer service and when I finally reached a human to complain about our previous experience ( not Randy it was two other men who did nothing ) I for someone twice from another country and I got hung up on twice ! It’s a disaster and I probably won’t renew my seat warranty because I need to speak to a HUMAN and someone from the USA not India call center !
(No disrespect intended) telling me there are no managers available because they are fixing the AI problem, that was a joke ! Even Walmart has customer service and real employees to talk to if there is an issue ! BUT RANDY WAS GREAT AND AFTER WAITING FOREVER HE FIXED THE ISSUE THANK YOU !!!