Small Appliance reviews in Tujunga, California

Very helpful on the phone and carries the basics - nothing fancy. Most of the store is old toys/resale type items with just a small appliance part section. I paid 3x more than I would have online.

I needed a service guy that knew what he was talking about and not someone from the big box stores that didnt know his a** from a hole in the ground. Sterling and Steve bring personal service back to business like it used to be in the old days. They referred me to John and he had me up and running in no time! Thanks Guys!

I just wanted to know if this company repaired pressure cookers, or if they only did bigger appliances.

So I called them and I got as far as "I have a pressure cooker and" and I was interrupted with "what brand is it?". I then said "I'm not sure but I just wanted to know if you repair........" and was interrupted again with "I can't answer any questions until you tell me what brand". So I started again with "can you tell me if....." But could not finish the sentence because he talked over me and again said "I can't say anything until I know the brand".

I think this was the rudest man I have spoken to in the USA - he would not even listen to my question - he just talked over me and would not let me talk.

Was looking for part for my stove, store owner was grouchy old man who told me I would never find the part I need w/o the model # of stove which I did not have because it had been removed by previous owner. The store isles were full of collected die cast metal cars not appliance parts. The next place I went they found the part # I needed and ordered the part. Unless your looking for collector cars don't waste your time.

Absolute disgrace to Crestwood would NOT recommend them.

I just called to see if I could get a price on a part for my washing machine, he cut me off and proceeded to tell me no he wouldn't unless I was there with cash in my hand to put down a deposit. I said I only need a price and he started yelling at me, when I stated I was a customer and you don't speak to me like that he hung up on me. Hope he doesn't treat his employees or family this way.

Called to see about getting a new broiler element. Wouldn't tell me if they had one in stock and that I would have to come in with the model number. Decided to call around instead of making the drive there on a maybe. Called Appliance Parts in Arnold and they confirmed they had the part in stock. Heading there tomorrow to get it.

I call this place to see if they have a part in stock for my stove. He says u have to come in with your model number and serial number? I said I have those right here. He says you have to come in? I tell the guy in 45 minutes away and really don't want to drive there if he doesn't have what I need! He says ok I don't know what to tell you. Kinda messed up they can't tell you if the have your part over the phone!

Over the years I have taken a number of small appliances to them for repair. In every case, they have been able to resolve the problem and have done so in a quick manner. I think their prices seem very fair, as I surely don't have the expertise to even diagnose, much less solve the problem. Will keep returning.

Took my kitchen aid stand mixer we in to be fixed. Could not be happier when I brought it home and tried it out. Will definitely be recommend Crestwood Appliancesto everyone I know.

They didn't stock the part I needed for our washer. Took a week for it to come in. I could have sourced elsewhere but decided to spend locally. Nice selection of metal toys and some older dishes and small appliances.

I drop off a blender there for my workplace and was told that they did not need the motor for them to check it out. Only for them to call me the following morning to tell me they do need it; knowing I live an hour and a half away. Now they call me saying that they can't fix it and want ME to come pick up the blender and take it to a different appliance store in Fenton. Worst of all, I called them today to ask what the name of the store in Fenton is. The owner's son answers, plays dumb and tells me that he does not get involved in his father's assumptions and to call him in the morning. Never thought we would have a business negate their service towards us, but that's ok. Just don't do it to anyone else.

I took our Kitchaid mixer - K5SS in to be repaired that was not working. The service technician was informed that the mixer had been smoking and made a burning smell when trying to mix cookie dough the last time it was used. The mixer was picked up and had been repaired with new brushes and had been greased which cost $140 + tax. The first time using the mixer following the repair while making a batch of cookie dough, my wife creamed the butter and sugar (butter was thawed) and when she began adding flour to the butter / sugar mixture the motor again began smoking and made the same burning smell. I returned to Crestwood Appliance with the mixer and was told that she was being too hard on the mixer and that there was nothing more that could be done.

I called Kitchaid service and was told that for $140 the mixer should have been rebuilt. Given the age of the mixer, money already invested, and the fact that there is not another authorized service center in eastern Missouri, we'll cut our losses and purchase a new mixer.

I brought my vacuum here to be fixed about a year ago. I'm a moron when it comes to machinery. The older gentleman there was so kind. He cleaned it and didn't charge me for anything. Apparently my filter was a mess and the whole machine was backed up. Gave me some advice and sent me on my way. What a dear. Thank you so much.

Excellent service! I dropped my KitchenAid mixer off yesterday afternoon and it was repaired and ready for pick up today! Very friendly father and son business! I would highly recommend.

I needed a beater for my wife's KitchenAid mixer. When I called I gave him the mixer model number and he said he had one in stock. Drove over from Illinois and bought the part without any problems. Ended up talking to Sterling for 45 minutes up until closing time about his business ventures and his retail history. Lowes, Home Depot, etc, may have the big items, but Sterling has the small parts the big box retailers don't bother to stock. Also bought a lighted Alabama Crimson Tide ballcap and picked up a free Sterling's Product Anti-Bacterial Non-scratch Scrubber.

This is my greatest Kitchen Aid stand mixer service provider and he did a great job of identifying and servicing my motor (in one day so I could take it back home with me). Thanks to him we'll be using our mixer for many years to come!

The guy that waited on me... what a piece of work the most un-helpful person I've ever encountered. I was looking for a dough hook for a mixer and he told me I needed the model and serial number and wouldn't do anything without it. I went home to get the number, called back and he couldn't get off of the phone fast enough by telling me it was not available anymore. Well I got on the computer and had it bought and on it's way to my house in less than 15 minutes. I wrote to Kitchenaid and they responded;

Thank you for visiting the KitchenAid web site! We appreciate the opportunity to respond to your inquiry.

Please, don't worry. We still have your dough hook. It is item number K5BDH and may be ordered by calling our number below or through the following web link which you may copy and paste to your browser.

Lesson learned... stay far away from Crestwood Appliance deadbeats, don't waste your time, go somewhere else!

I came here to get some parts for a last minute repair for my wife’s stand mixer. Got what I needed and made the repair, was good as new. I’ve heard about great service for the people who also drop off their appliances!

Our 90's Kitchen Aid blender broke on Christmas day while trying to mix drinks. Brought it in after the holiday and was able to get it fixed while we waited. Back like new and mixing/blending like new.

I was given their name and number from Kitchen Aid. He fixed my 4 year old counter top mixer the same day, at much less cost than Kitchen Aid would have charged, and no freight charges or 6 week turnaround. He also had a dough blade attachment that had been discontinued for my old food processor . Highly recommended, mixer operates better than new.

I took in my 15 year old Kitchen Aid mixer because it was leaking grease and it was bouncing. The gentleman was very direct but friendly. He told me what it needed and gave me a price. Then he asked where I lived, when I told him Illinois, he asked if I could waste a couple of hours and that he would have it ready. I returned 2 hours later, it was ready and there were no additional fees. My mixer now runs like new and I am hoping to get another 15 years out of it. I am glad that I braved the bad reviews and made the drive.