HVAC reviews in Van Nuys, California

I highly suggest Orion HVAC for any job requiring service - they're well-organized and super professional.

He left without providing any details on what he fixed or his methods. When my wife requested a breakdown of the work done, he refused to share specifics. He departed abruptly as a result.

Needless to say, poor customer service is a major letdown. The technician was unprepared and absent, leaving us with no resolution or explanation.

The technician was fantastic, fixed the issue rapidly and demonstrated excellent technical expertise.

We got great service today thanks to the team's promptness and professionalism - really appreciated the effort.

We hired them to fix our AC and were pleased with their swift and expert service.

The technician showed up promptly, did an in-depth assessment, and left the area spotless afterwards.

The technician showed excellent work ethic and knowledge, taking the time to thoroughly explain the issue before resolving it effectively.

The technician was highly competent and clearly communicated the issue with my system before making the necessary repairs when the replacement parts arrived.

We called in with our issue and explained the system to the dispatcher, but they completely disregarded our notes and sent someone who couldn't tackle our problem. The whole process was a pointless waste of their time and ours.

A highly skilled and courteous team completed the job promptly and to a high standard.

Quick response, simple booking process. Egor provided excellent service with a friendly demeanor; his professionalism made the experience seamless and trustworthy.

Tim and his team did a good job fixing the HVAC system and Mitsubishi unit.

I'm extremely dissatisfied with the work they did on my heating system. They replaced parts that were already working, and charged me $200 for them - a significant markup from Home Depot's $24 price tag. Despite this, the issue persists: the burner still has an orange/yellow flame, rendering it unusable. I no longer trust this company and advise others to steer clear. To make matters worse, my home insurance is covering the repair, so another technician will be sent by a different company to fix the problem. This experience has left me convinced that Orion is not equipped to do their job properly.

Stay far, far away from this company. We've been without heating and cooling for over a month now, and their repeated visits outside the agreed-upon schedule is a clear disregard for our property rights.

Each time they come, they claim to have fixed the issue, but the system still doesn't work. This lack of follow-through is unacceptable, especially considering we've paid hundreds of dollars for their services.

During their last visit, we accompanied the technician to the roof as usual, hoping it would help with airflow and temperature checks. However, this time the tech became agitated and refused to work unless we left our own property. We agreed to leave, but he still wouldn't fix anything.

The real issue was his behavior - he showed up already angry, tossed around HVAC parts aggressively, and started yelling at us for being on our own roof. His hostility was so intense that I had to call the office to warn them that I would report the incident to the authorities if they didn't address it.

Despite their attempts to calm things down, the tech simply walked off the job. The company's response was equally unimpressive - they promised to escalate the issue but never sent a new technician or transferred us to someone higher up in management, despite repeated promises of doing so.

Tech was great - fast, courteous, and helpful. They even offered to switch out the old filter without us having one, which was a nice touch.

The technician was courteous, showed respect for our property, and efficiently evaluated the issue.

Jimmy's technical expertise is impressive, and his clear communication makes him a trustworthy professional.

I had a terrible experience with a warranty company, but Orion, Victor, and June from their team were incredibly helpful and professional. Their assistance far exceeded what I expected, making them stand out from the rest.

Tech showed up and left five minutes later claiming they couldn't fix the issue with my system, which seems highly unlikely given their past experience working on it multiple times. The technician appeared clueless, suggesting he wasn't familiar with his own equipment. I'll be switching to a more reliable provider.

Excellent experience with this home services company. They delivered on time, were reliable, and their technician, Koysta, was outstanding - explained the issue clearly and made the process enjoyable. Highly recommended.