Electrical reviews in Vista, California

I had a fantastic experience working with Gisele Lima at Sunrun! From start to finish, she was professional, knowledgeable, and attentive to my needs. She took the time to explain all of my options and made the entire process smooth and easy to understand. I was so impressed with her service that I recommended her to my sister in Northern California. If you're looking for someone who truly cares and knows their stuff, Giselle is the person to go to!

This is how my “managed” system has been performing. Just atrocious. The “managed” system generates no power in the months I need it most - all summer. Ridiculous.

I keep getting appointments with technicians, nothing gets resolved - sometimes it seems to get worse - then it’s like starting from square one to get anything done. So BUYER BEWARE!

Sales team is knowledgeable and will talk up these managed systems… but they can’t seem to manage them, and the customer support process is beyond frustrating with no transparency. They shipped me a part then the tech showed up and asked ME why they shipped me a part. Like how am I supposed to know. On the last visit the tech said the system had been completely unplugged by the last Sunrun tech. Seriously??? He seemed shocked too. Like what is even going on. No plan, no clear communication just an endless stream of reminders to make appointments with techs who seem to be surprised as to what the last tech did.

Oh and the really messed up part - Sunrun literally sent me a BILL for the months my system generated zero.

I expect them to credit me for what I have been forced to pay to SDGE because of the underperformance (to put it mildly) of a solar system they are paid to manage and maintain. It’s the hottest month of the year and my family isn’t using any AC so my SDGE bill isn’t huge and meanwhile that’s the whole reason I even have solar at all.

Sunrun sent me bills and auto debited my account for nothing. Absurd. You would think a quality company would be doing what they can to resolve a massive underperformance of their product which is causing me financial burden… not billing me the customer!

It may not seem like it from the tone of my review however I am a patient and understanding person and I don’t post really any negative reviews … however this has just gotten so frustrating and ludicrous it’s even pushed me over the edge. Buyer beware.

Hire more techs, hire competent techs, ensure the techs who come actually know what the last guy did, provide transparency, treat problems with a sense of urgency, and compensate your customers for these situations - have a process for actual customer service so we don’t end up hating you. Sunrun is just a bunch of silos of uncoordinated functions and what seems to be bureaucracy and as other reviews have pointed out it’s painful to deal with from a customer perspective. I literally feel like maybe this will get resolved if I post a negative review and that’s pretty messed up.

Sunrun doesn’t need more sales they need to fix operations after the sale.

Door to door sale woman can’t take no for an answer and catches an attitude. Just because I have a Spanish last name does not mean I’m fluent in Spanish. So please keep the conversation to English and do not catch an attitude simply because I don’t speak Spanish. also if homeowner owner acknowledged you are a solar company looking for a sale and we tell you we are not interested the conversation should end there. Do not try to throw more questions out there. Do not bring up all the packages you have . Just understand if a homeowner says we are not interested walk away and have a nice day. Ps the install crew should have fall protection on when working on the roof. Does not matter if it’s just a single story home or building. Safety should come first

Sunrun almost burnt my house down.
I will post pictures below to prove it but for 8-9 months everything was working great. However over a month ago on a Friday I started smelling a death like odor that I could not pinpoint. I legit thought an animal died in our house the smell was everywhere and I got a massive headache. Fast forward to that very next Sunday our electricity started going out in different parts of the house and the smell intensified. We went to check our electrical panel and where the solar and batteries were hooked up was melting. Literally the breakers melting off the wall and there was smoke.

In a panic we hired an emergency electrician with our own money to come and help us turn things off. The solar overheated not only where their breakers were connected but also our ac break above it and was now melting the main breaker. Luckily the electrician got there just in time.

I contacted sunrun and they assured me with would fix this problem and refund us for the electrician. It has been over a month and I have been pawned off agent to agent email to email trying to get this problem fixed and our money back.

After over a month and me calling them and emailing them they finally sent out another contracting company to fix the panel. I am 90% sure they did not get the proper permits through the city and sunrun will not answer me regarding the permits. I am at my witts end.

If we were not home our house could have caught fire and sunrun refused to work with me. I have talked to 5 different agents and all they tell me is my claim was denied and that they will submit a new claim.

Melissa Rosenthal was great, she explained the process and was with us every step of the way. We did have some delays 3/4ths of the way through but knowing that up front set us up for proper expectations. We got turned on at the beginning of summer at the beginning of summer and haven’t turned the air off since. Being able to live comfortable and not worry about high bills and the time of day is great. I will definitely be referring Melissa to my friends and family. Thanks sunrun

Unprofessional Experience with SunRun
I switched from leasing with SunRun to purchasing solar via another company’s loan. When I informed rep Brad, he reacted unprofessionally, demanding explanations four times despite my clear reasons. He guilt-tripped me with “I thought we were good” and dangled “you we do free battery replacement in 10 years?”
Customers deserve respect and freedom to choose without pressure or manipulation. This lack of professionalism is a major red flag—proceed with caution!

We were very pleased with our experience with Sunrun Solar especially Melissa Rosenthal. She was thorough, knowledgeable, well spoken and a great representative of the company.. She made herself available for questions and had great followthrough. She provided excellent service and we highly recommend her.

I've had a great experience with Sunrun. My rep Matthew Krei was a great communicator and even after install he was there to help me understand billing. I'd recommend this company to anyone.

If you show ANY interest at all in getting solar, they will keep coming to your house NON-STOP to pressure you. We have had different sales people come out multiple times and even when we've asked them to leave us alone, they DO NOT STOP coming. The way they have conducted themselves is ANNOYING and OFFPUTTING. If my family decides to get solar, we will NOT go with Sunrun.

Mehran is top notch! I had a great experience meeting and discussing solar options for my home. He is extremely kind, speaks in a professional and respectful manner, and carries himself with a calm, soft tone that made me feel comfortable and valued as a potential customer. He listened carefully to my needs, answered all of my questions/concerns, explained things clearly without pressure, and made the whole process smooth and pleasant. Truly a refreshing experience — I highly recommend him! Thank you, Mehran!

The Sunrun installation of our 14 panels & Franklin battery went smoothly. The Sunrun workers were professional and respectful. Gabriel Losada guided us with this project from an initial visit (during his off hours) - to signing documents - and to always being available to answer questions - even after the system was up and running. We highly recommend Sunrun and very much appreciate Gabriel Losada.

The worse customer ever. After many years of my system running as intended I eventually had an inverter go bad. Sunrun customer service had me sign a contract stating that a diagnostic fee would be billed if the issue was found tp not be under my warranty but said fee would be waved if its covered by warranty. The issue was found by sunrund technician to be covered and tge part was replaced. I have now received calls from there collections office for a bill that was supposed to be waved per sunruns contract. Buyer be ware

I always see Sunrun vans around, but I had no idea what it would actually feel like to have the team show up, ready to put up my solar panels—until I did, and it was AWESOME!

The team was kind, professional, fast, and even thoughtful enough to look out for my toddler who was fascinated by the whole process. From start to finish, everything felt easy and smooth.

A huge shoutout to our local field sales manager, Diego Santoyo—he went above and beyond to make sure all of our questions were answered. There was never any pressure, just clarity and comfort. Starting with someone that genuine and knowledgeable set the tone for the entire project.

The installation itself was seamless, and the crew worked together like a well-oiled machine. It was refreshing, stress-free, and honestly just AWESOME. Can I say that word enough?

Thank you to my Sunrun install team, and a special thank you to Diego for making the whole experience fun and effortless. Highly recommend!

The process of going solar was a time consuming process because of my need to think things through before I commit. It took me five years to get off the dime and sign the contract.

After signing, it only took about a month to get the new roof and the panels. That bit of time was due to pulling permits. Once the permits were approved, it took two days for the roofers to complete the re-roof. Then one day for the installation of the solar system.

Melissa Rosenthal, my Sunrun representative, has been stellar throughout the entire process. She explained the process to me and made everything understandable. She kept me appraised of each step of the project.

I'm thrilled that the project is finished and I am now set up with a modern, energy creating method to meet my electricity needs.

Contact my representative if you are interested in going solar. She's the best and you will not regret working with her and Sunrun.

Please stop sending sales people to my door. I have told multiple people multiple times that I DO NOT WANT YOUR SERVICE. I have tried to be polite and point out the "no soliciting" signs they continually ignore. There's more than one - they pretend to not see them, and then pretend they don't apply.

I don't care what you did for my neighbor. I don't care what deals you offer, or programs, or savings. I just want you to leave me alone. You could be 100% free Fusion energy, and at this point I still would not do business with your company.

The next Sunrun sales person that comes to my door will be detained for the police to remove from my property. Please STAY AWAY!

Sunrun is the worst solar company you could possibly choose, you are better off finding another provider who stands by their product and service. The installation was horrible, they left the job unfinished. I called their support number to get the inverter replaced (which means your system does not generate electricity). Then here we are two years later and another inverter problem. Keep in mind unless you are leasing the system each service time is $580 dollars. If you own the system the 10 year warranty doesn't cover items that should be lasting more than 1-2 years. Disgusting!

Thank you to my Energy Consultant Ronda Larsen for educating me and saving me money in regards to this new Solar Paneling installation. She explained every step in perfect detail regarding the permit process etc ! Her crew came and did the installation In perfect condition . The Foreman/electrician ran his crew in a professional manner…. all my concerns were addressed and answered accordingly. SunRun is very huge on safety.I saw the checklist they had on the install papers..I was impressed.Thanks Ronda Larsen and SunRun .!!

Austin is one of the best reps I’ve ever worked with. I came to him with a huge Edison settlement bill and an existing solar system, and instead of pushing a generic solution, he took the time to understand our needs.

He helped us design a second solar system that covers our current usage and future plans, and even arranged an electrical panel upgrade at a great price. He made the entire process smooth, transparent, and affordable for my wife and me.

I was so satisfied with the whole experience that I referred him to my brother, and Austin took excellent care of him and his family too. If you’re looking for someone honest, knowledgeable, and truly invested in helping you, I highly recommend Austin Monte

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