Reviews of local pros in Walnut, California

SERVPRO of Walnut were excellent in every aspect from my experience. The process and options were explained clearly from the start. The cleanup was efficient and all staff were super friendly. Direct, friendly, and answered all questions I had very clearly.

The project manager Steven and his assistant Manuel were very polite and punctual. They did what they said and at the time they said it would get done. Punctuality and good quality work are very important, and they delivered on both! Thanks Steven and Manuel, I appreciate you guys!

I was impressed with the crew members performing the inspection and the series of water mitigation and clean up. They were very responsive, courteous, competent and on-time! The crew members I directly observed were Moises Vazquez and his members (Caesar Prieto, Moni)

I highly recommend this company. I was completly impressed with their profesionalism and customer service. I had the pleasure to meet Anderson, who has guide me through the entire project. He is very friendly and highly skilled. Vey satisfied with the team.

Thank you Servpro for your quick response time to sanitize our office and help us maintain a safe work environment. Everything from dispatch , to being on time and getting the job done was on point.
If anyone has been exposed or is unsure about their work place I highly recommend Walnut location .
I gave them a 5 star because they don't have anything higher.
Keep up the great service for our community.

I have always dreaded the moment where I would have to call my insurance to file a claim. Manuel and Steven really took the time to make the process easier and was very communicative and transparent with the whole process. They really made sure the adjustor was involved in all the decisions. When the ship hits the fan, you want this crew to take care of your property and service it like it didn't even happen.

We wish to commend Serv Pro Walnut for the highly professional and knowledgeable technical staff, as well as their superior customer service skills, beginning with management, office staff and all the technicians out in the field, truly a customer service oriented company. Their quick response in assisting us with a dissasterious situation at our home was quick and reliable, stress-free and comforting with their qualified support team, making us feel comfortable that they'd get the job done right, and they have!!
We thank you for your superb services, we highly recommend Serv Pro Walnut to anyone looking for professional organization in this field.
Best regards,
William Vicent

(1)SERVPRO surely is a professional team work contractor.
(2)Management staff daily follow up with me to make sure I know their work plan and progress.
(3)Even in this pandemic supply chain problem period, SERVPRO were still trying their very best to meet the completion date.
(4)They give professional advice while also trying best to accommodate my requirements.
(5)I am a senior, SERVPRO is willing to do extra little free work to assist the safety of my living environment.
(6)To conclude my opinions about SERVPRO; they are professional, client friendly, considerate with a kind heart.
Thanks again to:
Project Manager - Ryan Dunn
Project Assistant - Bernard
Site supervisor - Steven
Dry out team -Jason

Moises V. and his crew were very responsive, informative and carefully explained the claims/ restoration process to us. The 5 days in a row they had to come to our house to inspect drying equipment they were on time, explained what they were doing and checked if we had any questions. Sorry that flooding caused us to need their service but glad it was Servpro-Walnut, Moises V. and his crew that came to help.

With all the stress happening to our home, Dennis and his team helped pack all our belongings and were very informative with everything put away. Especially needing to get my belongings with easy access, he was very helpful in putting things away and also cautious with our belongings and labeling everything.

On Sunday, my water heater burst and flooded my home. Servpro came out to my home immediately after I called them and removed all the standing water from my home. Their office staff was very professional in answering all my questions and even assisted me on how to file a claim with my insurance company.  I cannot recommend Servpro enough

We had water damage in our home and Servepro arrived quickly, always kept us informed and up-to-date on the process, and were very friendly. Great customer service! Thank you!

Having complete strangers go into a someone’s home, particularly the bedroom, is a very uncomfortable feeling. However, the workers that arrived were very respectful and compassionate of the circumstances. Moses, Cesar and the rest of the crew were very professional and knowledgeable. They also adhered to Covid protocols, which was very relieving. I also need to mention the employees who do the scheduling (Gigi, Savanah and others), they did a great job of communicating, letting me know when the workers were going to arrive and worked around my schedule.

Overall, I’m very pleased with the specialty services ServPro provides and I'm impressed with the level of customer service training the employees receive to ensure customer satisfaction and would highly recommend their services

My wife and I hired Servpro to restore smoke damage done to our home. We were VERY impressed by them. Their technicians arrived as scheduled, explained to us the process of what they will provide, and made sure we were satisfied with their work. If I could give 6/5 stars I would!

I had water damage at my house and I was so worried that all my furniture was going to be ruined. I called my insurance and they referred me to Servpro. I called Servpro and they instantly arrived and assured me that I would be in good hands. The guys that came out moved all my furniture out of the room that I was worried about.
I am so happy with the work they provided. Thank you Servpro team! I will definitely recommend your company!

I wish there were more than 5 starts to give Servpro. I had such a great, easy, smooth experience with them. I had water damage from a leak in my kitchen. Within an hour of contacting them, there were technicians at my door. They were very thorough in explaining what they were doing and what would happen in the days to come. Everyone I spoke to (technicians and those in the office) always made me feel comfortable and that I was in good hands. I HIGHLY recommend Servpro.

SERVPRO of Walnut is fantastic! They are very professional and I would recommend them to all my family and friends.
A few months ago I had water damage to my home caused from a pipe leak in my bathroom. My insurance agent referred me to them and once I contacted them they assured me that I was in good hands and they were absolutely riThe office took down all my information and sent a crew out within the hour. The guys that arrived on site explained everything in detail and started the drying process by placing equipment in all the rooms affected. Melissa from the office would contact me everyday to schedule an appointment for the next day to have a technician check the drying status and make sure the equipment was running correctly. Everyone that I spoke with from the office to the technicians were very helpful and answered all my questions and never left me feeling confused. Great job Servpro!

Approximately, 10 days ago, my wife and I came home from vacation. To our shock we found that a water pipe had ruptured. Instinctively we shut the water main off. My wife and I agreed to call on
ServPro of Walnut. They are the experts
in dealing in these situations.
They arrived at our home within minutes.
Moises, Project Manager, Chris, Joshua and Anderson, setup the appropriate equipment within minutes.
The next day Anderson and Joshua returned to check on the progress of their equipment: removing the dampness
in our home.
Anderson and Joshua, returned day after day checking on the progress being made to remove the dampness. Mean while, Anderson and Joshua carefully put our things in boxes before placing them .in a pod provided by ServPro.
Moises would come every other day to
check on the progress made by Anderson and Joshua and equipment.
Anderson and Joshua, provided us everyday with positive feedback with the progress of our project.
Yesterday, Eddie, from ServPro came in to tell us that our project has been successful completed. In coming days we are to get bids in replacing the water damaged areas in our home.
The back bone that makes any project a success is the positive atmosphere generated by management. T.E.A.M. (Togather Everyone Accomplishes More).
Many thanks to J. Menschca, Shannon, Moises, Eddie, Anderson, Joshua, et al.
Many thanks to ServPro of Walnut.
B&K.

Servpro came to my home after I came back from vacation and discovered water all over my floors. Savannah from their office did a wonderful job at explaining all the steps and communicating what they recommended be done. They treated our home with care the moment they walked in. Highly recommend Servpro of Walnut.

I recently had the pleasure to hire this amazing restoration team who have guide and informed through the process. Anderson was very helpful and very knowledgeable and made me feel very comfortable during the process from beginning to end. Very satisfied with the project and the team.

I recently experienced a water leak in my home. My insurance recommended Servpro of Walnut and I couldn't have been more happier with the services I received. Everyone that I dealt with at Servpro of Walnut, from the office to the people working in my home, were professional, caring and knowledgeable. Every day, from the beginning to the end of the work, they took time to walk me through each step. I hope to never have another leak but If I do, I will call Servpro of Walnut.