All reviews for Redline Heating and Cooling

Brandon was very courteous and pleasant to speak with. Installation was professionally done, and upon completion the work area was left clean. One hundred percent satisfied with the end result.

I have used Redline for years on my personal home, rentals, and real estate developments. Always reliable and stand behind their work.

I called Redline for my heating system issues, and while I did feel the cost was on the high side, I have to give credit to Brandon. He came out the same day, and I had a lot of questions because I wanted to understand the whole process. Brandon was patient, explained every detail, and did a thorough job on the repair. While I might shop around next time for pricing, Brandon’s top-notch service really made the experience positive.

The technician who came to my home was 100% professional and informative.
Explained every thing he was doing in detail, and having a mechanical background myself, it was easy to understand.
My problem is that the only issue the technician was able to find as a possible culprit of my problems was a gas flow set too high at installation, measuring 3.57 instead of 3.00.
I didn't take it up with the technician because he's just an employee, but it seems rather ridiculous that I just paid 135.00 for something Redline missed during the installation process which I'd already paid for, and if done properly, I would not have needed the service call.

A/C mini split ran out of refrigerant after only owning the A/C for two years and one month. The issue was an obvious installation error which led to refrigerant slowly leaking out over time, but was described as “bad luck” by Redline. A similar issue occurred to our neighbor who had their A/C installed at the same time, also an installation issue. Redline was not willing to cover the costs of the refrigerant refill (just over $2k).

On the bright side, our technician, Connor, was great! He was timely, personable, polite, and very knowledgeable.

I’d highly recommend Connor, not so much Redline.

We've been dealing with Redline with our new build home for months, over various issues as Redline is the contractor for the builder of our home. In these interactions, our issues were not resolved, but the technicians were professional, until today.

Today, Derek came to our home for the first time. Did not resolve the issue, told me I was a liar, refused to address me directly (I’m a woman) and instead only spoke to my husband, and walked out of the house. He said I was a liar when I pointed out that one of our registers doesn't work with AC ( a fact that is well documented because Redline came in the summer for that very issue, but failed to resolve it-- they suggested covering the vent so I don't notice it anymore)

Overall, the 3 Redline technicians I've dealt with over multiple interactions with were incompetent; and Derek in particular was very disrespectful!

Technician came out and my A/c was blowing fine. I let the tech know that I had rinsed the a/c box outside and changed the filter. He informed me that I had done his job for him. His test showed that the a/c was working. They charged me $140 dollars. I reached out to management to request a refund. I was told that they would get back to me but they never did. I called again about a week and a half later and was told that they would get back to me again but again they never did. I will try calling for the third time on Monday.

So bad. I had an appointment today from 10AM-12PM and I called at 11:40AM and redline has an answering service (not even the company) who then said someone would call me back. No one did.

I called at 2:15PM (answering service again and not the actual company) and said what is happening? Why has no one called me back or arrived - they apologized and said someone will call me back ASAP. It is now 3PM (3 hours after they were meant to arrive) and I cannot get hold of anyone and no one will answer my calls.

They clearly do not have good customer service set up as you can speak to anyone at Redline and then they clearly don’t care about your time as they don’t respect the time windows or call you to update you.

Such a bad company