House Cleaning reviews in Boulder, Colorado

Substandard cleaning, a revolving door of unqualified employees, broken items, unprofessional response when there are problems. Owner needs professional training on how to handle customers. Good employees keep leaving the company. I would stay away from this business.

Finally real cleaners, committed to clean deep. 100% recommended!

Jamie always did an excellent job for us! Highly recommend him.

Jamie's cleaning services are of the highest quality. He is extremely thorough, timely, and our house shines after he is finished. I will always use Jamie and would recommend him without hesitation.

Jamie does a consistently great job! Easy to get a hold of, convenient and flexible with cleaning times, and cleaning is always thorough! We have been using his cleaning services for months and we will continue to do so.

Jamie did an extremely thorough job cleaning our house when we needed a move-out clean. He thought of surfaces I didn't know existed. We were super nervous about having our house ready for tenants to move into the next day but when we arrived in the afternoon to check on things, it was absolutely wonderful! Happy owners, happy tenants, I can't recommend him enough! We'll be using his services again!

I am getting ready to move and needed some help getting the place ready to go. I called in the cavalry and Merry Maids answered! Let me just say this: You truly do not know how dirty your windows are, until they are clean! Thank you Merry Maids! A++

Cons: New people each visit that don't know your particular desires or your house.
Pros: after several weeks we realized that when two specific employees were here together, we loved the result. Their names are, Shawna and Brandy. They are conscientious, hard working, and always do a great job. We have requested to have both of them exclusively and unless one is ill or on vacation, we get them both each time. We love them and are very happy with their work ethic and standards.

Rebecca and Tori did an outstanding job of cleaning our home. They worked all day and Rebecca asked me to check their work. They were professional, efficient, and worked quietly throughout the day. Thank you very much!

If I was allowed to choose zero stars I would. I have never left a review, but this service left me so disheartened that I am doing it. The job was so poorly done that I had to clean after they left, and this was after paying $260. They also refused to offer us a full refund. I work very hard and this was supposed to be a treat, to have a clean house, so I'm just very sad that I chose this company. I will never use their services again and would highly recommend looking elsewhere for your own cleaning needs. I've put photos below of my floor, after they came, and wipes where I wiped down my desk and my daughter's playroom table, both after they left.

The house looks beautiful!

I have photos taken after your employees left. How do you clean without dusting? How do you clean the floor with spills still left and dirt still on the floor. I would like a refund for the last visit. I was calling to cancel and was asked to give you one more try. It was not worth $96. I did cancel my service this time and won't recommend your business to anyone.

The ladies were very nice and efficient; however, I think $557 is too high, especially since I received a quote for $264 from a private business. I would’ve chosen the other business but they could not fit into our time frame.

Tiffany adds extra detail and pride in making sure my house feels like a home. It's always relaxing to come home after she has been here. Thank you for helping me take care of my home.

An excellent feature of their service is having the same "maids" clean each time with 'once in a while' changing to a different team to level set the strength of quality. Also, expertise in cleaning--quickness, and courtesy are key to their success. Great customer service!

Nice people, very willing to work with you about scheduling AND, most importantly, they do a wonderful job cleaning our home! I am so thankful to have a reliable house cleaning service!
I love coming home to a clean house!

Merry Maids have been great I have never had a problem which is so refreshing. They always show up, the cleaning is great, and they put up with my 3 hairy Pomeranians. The only reason I gave them 4 stars is because they are a little pricey, but I guess you get what you pay for.

I usually do not do surveys, but I had to this time. Maybe it might affect changes

I have been a customer, of Merry Maids since 2010. Since 2020 I noticed a significant decline in service. I live in a 1700 square foot townhouse. Before the pandemic, the teams took an average of 90 minutes. While they missed a few things, the house was clean. Since, 45 minute sis common. The teams act they are in a rush to get to the next cleaning and it shows.

Things they don't do that you would expect:

1. Wash the kitchen backsplash.
2. Wash the back rim of the kitchen sink facing the backsplash. It has grown moldy over time.
3. Wash the floors, in the kitchen, even in the kick area.
4. Wash the kitchen table (mine has glass).
5. Completely dust the dining room ta table (they do not move objects to dust), and the dining room and kitchen chairs.
6. Do not dist window sills.
7. Do nut dust lamp shades.
8. Do not dust on top of the refrigerator.
9. Do not dust on top of tall dresser mirror in master bedroom.
10. When they vacuum it seems they do just the middle of teh floor.
11. Rarely dust the lower molding in various room.
12. There are cobwebs in various areas, which have not been dusted in years.
13. When they dust pictures, they do not straighten, if they move din the dusting process.
14. Sometimes they leave lights on.

I keep a clean house to begin with. But, for $148 (for a once a month cleaning), I expect a cleaning that is better than I can do it. I am recovering from an injury, and cannot clean the house, nor can I go and clean what they chose not to clean.

The do enough to deserve an average rating, but barely.

There was a management change about three or four years ago. The previous manager made sure things were done right. The current one doe snot seem to care about quality, just quantity.

So, I am not happy getting a rush job to meet some kind of quota.

Finally, quality varies by team. Some are reasonable good, and some were very bad.

I arranged this cleaning for a customer we were doing some handyman work for who lives out of state. The house was so clean and fresh when they were done I couldn’t believe it. When I first saw the home’s bath tubs there was no way I would even step in them. When Cheyenne finished cleaning them I thought they were new. Kudos to her and all of the lovely ladies that did a fabulous job.

We had asked for a deep cleaning for a initial move in and what we got was a very superficial wipe down. If there was a piece of paper stuck to the floor, it was still there after they were done. We asked to have it redone and they couldn't do it until the next week which was too late for our move in. So in the end, due to their very poor initial job, my 87-year-old mother had to do a lot of the hard scrubbing on her own! They offered $50 back, but what we really needed was a good cleaning!

Merry maids of Boulder is a great and reliable company. My house hasn’t looked better.