All reviews for HomeSmart

We LOVE HomeServe! We've had a plan for close to 20 years and they have never failed to come through for us. Their customer care is exceptional. From the time you place the call to get help to the completion of the repair/replacement you are treated with professionalism. You'll receive an assessment, explanation of costs, what your plan covers, etc. Thanks, HomeServe team!

Timely and reliable service for a good price. Takes away the worry. Get the replacement assistance!

Probably not the best timing since we had you out yesterday to tune up our furnace and it failed to fire up to warm our home six hours after he left. No heat overnight and we are expecting a technician sometime between 12 and 4 today. You need to do better if you want to keep me as your customer.

Homeserve did an excellent job. Luis serviced our furnace on the spot and was very professional.

Yes thank you to Home Smart and Louise Louise a boy a man a man named Louise was awesome thank you home smart and thank you for your employees they were really great and they're always great to me thank you thank you!!

HomeSmart is a very caring group. They respond quickly to issues brought to their attention and they assume ownership of your issue or concern until there is a resolution. They are timely and respect your property. More importantly, they are very reliable.

Rating: Fantastic! Very happy

Why:

Timeliness
Problem Resolution
Appearance
Communication
Professionalism
Transparency

Luis from Xcel Energy HomeSmart exceeded my expectations and has positively shifted my view of the HVAC industry. From the prompt reminder of his arrival time to his thorough and knowledgeable approach, every aspect of the experience was handled with professionalism.

Luis was professional, transparent, paid attention to detail, and genuinely cared. He patiently addressed all my concerns, ensuring I understood each step of the process. His respect for my home, including wearing shoe covers, was much appreciated, and his communication was clear and consistent throughout.

One moment that stood out was when Luis noticed a small issue with my system that I hadn’t even been aware of. Without hesitation, he took the initiative to fix it on the spot. His attention to detail and commitment to excellence set him apart.

Luis’s dedication to his work and commitment to customer satisfaction were evident in every interaction. His service has restored my confidence in companies that truly prioritize their customers. I strongly recommend recognizing him for his exemplary service. HomeSmart, stands out as a company that truly cares. I’m deeply grateful for the outstanding service I received today and believe Luis is deserving of all good things in his professional journey.

Outstanding service as usual. I can always rely on HomeSmart (Home Serve) to send a pro no matter the issue. I have insurance on all my appliances, including hot water and furnace. To me, this insurance is as important as health insurance, because you just never know - and with their replacement program you can be rest assured that the money they give you for something they cant repair softens the blow when having to buy new...

The technician was on time, cordial and very professional. Didn.t mind me asking questions and he explained things in detail. That was greatly appreciated!!!

⭐️⭐️⭐️⭐️⭐️
I wish I had his name—he presented me with a card but I misplaced it. That said “Technician,” even without the card, I want to recognize his excellent service. He arrived right on time, was courteous and efficient, and didn’t waste a moment. He checked both the thermostat and the outdoor cooling system, quickly diagnosed the issue, and fixed it on the spot. What really stood out was how he took the time to show me what to look for in case of a future power outage. That kind of care and clarity goes a long way.

If the company can identify him by the I.D. or service date, I hope they know they’ve got someone truly dependable on their team.

I've had HomeSmart for years. So far they have been great. They have replaced several appliances and have made a number of repairs. I used to think why am I spending this money when I'm not using it. I found out why when I started needing them.

Outstanding work from the beginning to the end. From the estimate to the work they (workers) went above and beyond. I have already recommended Homesmart to my neighbors.

Very pleased with Home Smart! Repairman was professional, friendly, knowledgeable and professional. Found the problem and repaired quickly.

I am impressed with the professional attitude with the tech. Very knowledgeable and performed the repairs immediately upon arrival. I would recommend this company to anyone look for home warranty.

Louis took very good care of me and fixing the issue I had with my furnace
He was knowable professional and went way beyond making certain I knew everything he did step by step
Thank you very much !!

HomeSmart was easy to work with & gave me a great price on a full HVAC replacement. Jeremy on the front end and then Ryan & team on installation day were all professional. A small issue post-install had a tech out immediately to address. Highly recommend!

Our technician was so professional and positive. He diagnosed the problem with our home’s heater and fixed it. Also made some recommendations on efficiency. S glad we have our home appliances covered by HomeSmart!

I had a wonderful Experience with the two technicians that came to my home, one was named Luis, and for the life of me, I cannot remember of them gentleman he was with, but Luis was riding with him that day, because Luis’ van was in for repairs. They arrived very quickly and repaired my furnace with new parts, it has been working great ever since. Both men were very professional, kind and respectful.

Realize my furnace was not turning on at 5 o’clock in the morning got on the phone with them at seven schedule an appointment for that same day. They were out within the first part of the window. Still worked didn’t have to wait all day. Ernesto was great explained everything that I needed to know about why my furnace was not working. And got it up and working again.

Ryan arrived on time and in short order had diagnosed the regulator problem in my water heater. Promptly ordered the part and I just received notice they will be here this Monday morning to install. Great service. Very courteous young man.

HomeServe/HomeSmart has been a reliable major appliance and home system (heating, plumbing, electrical, etc) for a very long time. Their service scheduling team is available extended hours and very responsive, because issues don't only pop up during business hours. Their technitian staff are very knowledgeable and personalbe, show care for your issue and work to make sure you understand what they will be doing to troubleshoot and then detail how they will address the issue once they have identified the problem. I've worked with them for a number of years and have been contineously pleased and satisfied with the value their service provides. In my latest encounter it was FREE OF CHARGE for the wiring repair necessary as it was covered under my agreement!