All reviews for WireNut Home Services

Scott recently came out to do a wire cleanup for my office. He was super nice and professional. He did an amazing job getting it all done. Definitely recommend!

The service is excellent. They explained everything as they went along, explained how the tools the tools they use work and what they do. We had a Kevlar liner installed in our sewer line going from our house to the street installed (a better option than replacing the entire line since it hadn't failed completely). The liner has a 100 year guarantee against tree roots and failure. The guys did an awesome job installing it in one day and replaced the landscaping perfectly. Can't recommend them enough!

Brian and Brandon came to my house to install two cable jacks because a certain cable company couldn't do it. They were very nice, professional, and happy to help me decide where to put the jacks, providing several options and their professional opinion. I really appreciated their help and will call The WireNut if I need anything else in the future.

Rescheduled the Friday afternoon four hour window for the same time frame on the following Monday. They were willing to accommodate me in my inability to get home before 2 but the guy was running too late for my early early bedtime. Good thing I had taken Monday off. Eric had some difficulty getting a hold of me as I use a land line and I was engaged in a noisy task in the garage where there is no phone but he did get here and got the job done. Everything went smoothly once he arrived.

I do not recommend this company.

Two weeks ago I called this company to schedule some electrical work in my home. They gave me a time window 1 week from the day I called. On that day they called to say that they would not be able to make the appointment due to an "emergency" that the tech was dealing with at another call. I asked to reschedule and they gave me another time and date the following week. I then had to remind the call center person that their policy was that if they did not make their appointment the initial service charge would be waived. She agreed to this request but it was obvious that she was not going to offer this to me unless I had mentioned it. She also stated that this would not happen again. Today (7/10/19) there were scheduled to be at my home for the 8-10am window. At 915am I received a call from their call center again stating that they would not be able to make their appointment and wanted to reschedule for tomorrow. At that point I knew that I was not wanting to deal with this company, they are unreliable and have no respect for their customers. Steer clear of them.

Before contacting Wirenut to give me a bid on getting a new air conditioning system, I got 4 other bids. The other bids were in the $6500 to $7200 range. WireNut's bid was over $17,000! They must think consumers are stupid. Before using Wirenut, please shop around so you don't get ripped off by them!

I called today at 12PM, 04/27/2018 for this company to fix the switch in the bathroom because it wouldn't turn on. The technician, Benjamin, was present with someone else were looking to solve the problem, however they didn't have the equipment present with them. Benjamin sent the other person with him to get the equipment (multi meter), this was taking a very long time, and I, the owner was present as this was all happening. They asked me if I knew where the breaker box was, and I said yes and told me to turn it off. Benjamin quickly reconnected some wires and the other person was still in the van and wasn't helping. Then Benjamin told me to turn the breaker box on again, and then some buzzing noises occurred and eventually, an explosion. I was yelling at Benjamin that an explosion had occurred, however, he didn't hear me, resulting in me having to go back to the bathroom to tell him. He went to open the breaker box and saw that some of the cables were broken. I believe this was due to an overcharge of electricity. I wanted to leave it at that, however, Benjamin was telling me that due to what had happened now it would be a 6-8 hour job. The problem was in the breaker box, but the box didn't have broken wires. There then was a second electricity spark that happened inside the house that the tenant saw. Immediately after the technicians left, I contacted their office and I explained what had happened, and they said they were going to try to find a solution for me. They were trying to find someone close that would come. They had said they would call me, and I never got a call back. I called twice and customer service waited with me on the line and said they would talk to the manager. I waited on the line for 5 minutes and the representative said she would call me back in 30 minutes. She called me back to tell me that Benjamin did a correct job and there was no need to call anyone, but if I wanted a second opinion they were going to charge me $260 more. The problem is Benjamin overheated the breaker box when it hadn't had broken wires prior to him being there to "fix" it. I called their office number once more so I could get the bill and a receipt to get information over the work they had done, and I still haven't received anything. My big concern about all this is that I rent that house, i don't live there, and Benjamin just put something temporary on the breaker box and I'm afraid that something bad will happen due to him having made the problem worse. Very unimpressed with this service.

Scheduling was easy, but the company failed to keep their appointment time and notified me 45 minutes after their scheduled arrival time that they wouldn't be able to arrive until later in the day. Since mine was the first appointment of the day, this seems like the situation could have been easily avoided with a simple courtesy call that my technician had been re-routed to an emergency somewhere else.

I'll be going with another vendor who can either keep scheduled appointments, or provide customers the courtesy of a heads up when things have to change (which is understandable and part of the business).