All reviews for Cooper Heating & Cooling

I have nothing but good things to say about the techs that came to my home. We had four total, one hvac , one electrician and today we had a plumber who came with a helper/apprentice. Each one was very friendly and communicative as well as thorough in their tasks, making sure to keep me informed and up to date with every step they took. All of the technicians were so patient and took time to make sure that i understood the process as well as all the options available and were straight up about fees and charges. I can honestly say I don't at all feel mislead or that unnecessary charges were applied or that we were duped. Keep up the good work guys! I would 100% recommend Cooper Heating and Cooling!!! 🫶

Water Heater Replacement- Full plan explained by Martin. The team with Martin, Dion and Ed were prompt, courteous and efficient. Even with an unforeseen valve problem, a new part was obtained by a team member rapidly and replaced. System installed and checked. Complete plan and install was then relayed to me prior to their departure. Excellence!

I have used cooper HVAC service for years now. They have provided satisfactory service for the most part. Unfortunately Last time ( some 8-10 months ago) i had a very bad experience with their plumbing tech. So I was hesitating to use them for my electrical service this time. However I had an excellent experience with Sam Alberico with electrical repairs this time. Sam was courteous, helpful and knowledgeable, and didn’t try to cut any corners. I was very happy with his service today.

Cooper installed a new furnace and air conditioning unit on our home and did it well and quickly. They made the process very easy. After a few months, it was found that the AC had to be moved. Jason Berg (Regional General Manager) took great care of us. They coordinated the move of the unit, the new parts, and did it without any cost to us. I was very pleased with their professionalism and the response to our issue. I highly recommend Cooper.

Had to change the system we had we selected. Cooper couldn't get a vent to outside. New system works fine.

I purchased a new furnace and air conditioning unit from Coopers a year ago. Everything went great. It runs great, my utility bills have lowered, no problems. The only problem I have encountered was I thought I had a maintenance plan with them for this first year to check my AC in the Spring and my Furnace in the fall. Apparently, I was very confused because the plan, by the same name, only offers one inspection and that basically happens right after the installation. Isn't that really just making sure they did their job correctly? I called them earlier this year and wasn't given correct information about the situation. My confusion could have been resolved at that time. Then today, I received an email that it was time to renew my maintenance package. But I didn't really have a package to renew. It is so confusing and misleading, especially for new home owners like me. I wish I could provide 2 scores because Iain, who took my call 3 times today, was so professional and patient with the rantings of an old woman. He deserves a medal. I just wish the customer service went right down to the minutia of transparency with the sales team.

Do not do a maintenance agreement with this company. Do not attempt to book online. Their customer service practices are corrupt. They mislead you into believing you can have an appointment within 5 days and then reschedule you MONTHS later. They did it to me 3 times over the course of our relationship.
Their techs are very good. But the company and apparently its management is more about your money in their pocket than helping you.
It took me over 30 minutes to terminate my subscription, because they kept trying to get me to allow them to reschedule me for the same day, AFTER THEY TOLD ME THEY WERE BOOKED FOR MONTHS!

Edit: Switching to one star, AC unit isn’t even a year old and it already died, and I cant get a call back from this company.
To continue this saga. Cooper heating and cooling prides itself on being able to solve your issue fast.
It took 2 days just to get scheduled. & that was me pestering them for a call back and calling multiple times. Not to mention the hottest week out of the month. They also pride themselves on 24 hours 365. However they couldn’t get me booked until the following week. AC still broken with no answers. Bottom line, This company doesn’t take care of its customers