All reviews for SoCo Heating and Cooling

Our experience with SoCo was fantastic! The office and sales team were very responsive and were able to guide us through the process of replacing our Furnace, AC, and Water Heater. The installation team (Alejandro & Erik) were top notch. Replacing all 3 of these items was a pretty good sized project. Alejandro & Erik were hard working, very professional, and took time to make sure we understood how all of our new equipment worked. I highly recommend SoCo!

My salesperson Gary did a great walk initial walk-through and assessment for my furnace replacement. He was very knowledgeable and I never felt like I was being up-sold anything I didn’t need or want. On the day of replacement my technicians Alejandro and Eric were prompt and very professional. They did an amazing job replacing my 35 year old furnace with a high efficiency model, which could not have been an easy job! They fit the new furnace into the same spot and did a great job on my new external vent as well. They walked me through everything I needed to know about my furnace, filter, and new humidifier before doing paperwork and making payment. Gary even stopped by on install day to check in on Alejandro & Erik and drop off a SoCozy blanket for me, which was a nice touch! I’m a very happy customer and feel confident after this that the cozy club membership will be worth the money. Highly recommend SoCo if you need any heating/cooling work done

My wonderful experience started with Ben coming to my house with his extensive knowledge of everything AC and cooling. I truly felt like he wasn't pushing anything on me that I didn't need and that he would give me exactly what my home needed. Once my install date came Kyle and Tyler worked tirelessly without stopping to get my job done in one day.....A/C, furnace and water heater. I was told by other companies it would take 2-4 days. I offered multiple times to buy them food but they were more interested in getting the job done. The work they did was like a Rembrandt painting, absolutely beautiful. After that came Mark and Jordan who cleaned my vents which were disgusting. They were super friendly and only wanted to make sure we were 100% happy with the job they were doing. Because of a mix up that I believe was my fault Phil showed up at my door with a big smile and a great attitude to install my new thermostat which changes color and matches the paint on my walls..... I had 4 estimates before SoCo and wish I hadn't wasted my time with other companies...... If you don't go SoCo You're messing up

They were able to get a tech out to our house the same day and within a couple hours of our call to help with a potential gas leak estimate. Isaiah was awesome and the staff that took my call was great too! We have used them in the past and they still have the same great service!

Had a high efficiency furnace installed and old one removed. They did great work and were fast.... but two things they should have told me about, but didn't, and cost me money and time both times:

1) furnace had a built-in/attached dehumidifier... great. They ran a 10ft tube to nowhere and kinked it, after the furnace shut down in the middle of last winter.

2) the installed intake line on the furnace does not use the old duct, so we could have sealed it.... didn't notice 'til someone eventually complained this winter, but its just been dumping outside air straight into basement for nothing.

3/5.

Adding another 1 star review to the list to warn people SoCo Heating and Cooling is no more. Our Cozy Club memberships are no more. I'm currently gathering documents to get my money back, but a quick call with Peak Performance (who took over the books) estimated $140 for a water heater diagnostics. No way, not when this was what my Cozy Club membership was supposed to cover.

Leaving a poor review is not something I take lightly as I know many people's lives go into an organization's productivity. My comments are primarily based upon the owner of SoCo being unwilling to talk to me about a recent replacement and several managers providing any reason within their grasp to charge a high rate. The technicians doing the work were all top notch. Our new hot water heater failed after only four years because the tank cracked. SoCo did the installation. The tank was covered by the manufacturer but the service was not. I understand mechanical equipment fails but I do expect a company to be accountable to an extent. I was charged $1,615 for the replacement installation, $129 for diagnosis and given a number of reasons why this was necessary. It took two technicians one hour to install the replacement. I initially asked to speak with the owner who originally talked me into using his company (when he knew we needed a new hot water heater) but he wouldn't call me back this time. We basically had no choice but to use SoCo Heating as we were without hot water for six days. Any company who doesn't value the feedback of its customers is not trustworthy. My ask was simply to be reasonable with their pricing as no one wins in this situation. On a side note, we shopped a new HVAC and Cooling system at Costco and the price was $7,000 less than SoCo Heating. I'll continue to steer clear of this company in the future and won't think twice about adding their Cozy Club membership as it feels like a good way to milk more cash out of customers.

*Update* new company purchased the phone lines for SoCo Heating and Cooling Peak Home Performance I think and any amount of money you have spent on their cozy club or any warranty is no longer good. Said owner bailed with a bunch of money. I have had water heater issues since we had a new one installed last December we financed a lot of money for furnace/AC/Water Heater and the EXECUTIVE Cozy Club. I am at a complete loss. This company was recommended to me. Right now our water heater is leaking and none of the numbers on file work for me or my husband when we call. Are they in business? How can I get my water heater to stop leaking? It’s already leaked gallons of water. Any help would be nice. Maybe a good phone number? The one on their website hangs up and the one on Google does the same. Maybe someone can call to resolve?

Someone recommended SoCo Heating and Cooling for a furnace issue we were having and I am very happy that I contacted them. I called when our heat went out and they were able to come out same day to do a diagnostic. Jacob came by and was very friendly and professional and explained exactly what he was needing to do and took the time to answer my questions about what repairs were needing to be done. 2 repairs were needed and he only had the parts to replace 1 of the issues. Before he left he was able to get me on the schedule for the next day. Trevor was the technician that we had the pleasure of meeting for the second repair and he was very friendly and professional. SoCo Heating staff (including the lovely lady that took my call to begin with) have been so friendly and amazing. I will recommend anyone that needs A/C, heating or electrical work to contact them. Thank you guys for what you do!