Crown Services

Jack, the Owner does not stand by his plumber's work or plumber's leak causing service call. Careless. Rude/Angry plumbers. If ZERO stars were an option, they would get "0"! Unprofessional service, even when escalating the situation to the owner, Jack. Crown installed the wrong water heater (too small BTU of a tank) that was ordered by a home warranty company. Then, they missed 2 appointments (no CALLS to reschedule) to install the correct one, wasting our time waiting at home for their 4 hour window... The we missed one appointment, and they wanted to charge us an extra $100 return fee.

When the correct water heater arrived, I was at home and let the plumber come see the tank he would remove... it was 5:30 at night, he said I was his "last call" and was hoping to be done quickly... When he saw the water heater, he said- "what's wrong with this one? The one I have on the truck is only 3,000 BTU more & really doesn't make a difference". Being a woman who knows NOTHING about water heaters, he assumed I would say - sure go home. But I called my partner, who told me the extra 3,000 BTU speeds up the recovery time... So please install the correct water heater. The guy wanted an extra $100 more (for missing an appointment) than we paid, but my partner called the owner (Jack) and explained that HIS COMPANY missed 2 appointments to our missing one, so the fee was waived. The plumber who wanted to get home was noticeably ANGRY to have to "waste his time" swapping out the water heater so late in the day... ONE PLUMBER was sent to remove and install the water heater. When he carelessly removed the older water heater, he knocked a copper line loose above the water heater and to the right... It started leaking the day after the CARELESS INSTALL and ruined a top shelf. Today, 9/27/16, Crown Plumbing, in their infinite wisdom, sent TWO PLUMBERS to fix the leak (if they had sent 2 plumbers the first time, maybe they would not have cause a leak in the first place). The head plumber said- "that will be $100 co-pay to fix the leak!". My response was "it didn't leak until your last ANGRY plumber installed the 3,000 BTU more water heater that he thought was a WASTE OF HIS TIME." So the head plumber texted/called JACK, the owner, and he showed me the text conversation that said - She is claiming we caused the leak" JACK's response was "WOW"... SO they demanded $100 to fix the LEAK that THEY CAUSED...

We had our water heater replaced by Clint with Crown Plumbing. He was awesome and got it replaced asap! He really went above and beyond to make sure we had hot water today. We appreciate his professionalism and knowledge. We would not hesitate calling Crown Plumbing again for any plumping issues.
The receptionist was professional and helpful with our AHS claim and scheduling. I recommend Crown Plumbing!!

So we just had Todd from Crown Plumbing at our residence to service a sewage/drainage issues, from jump/start he was rude and lack any consideration for us as a family and the property, he was initially greeted warmly by my mother-in-law who thanked him for arriving and his response was "I can only do one job at a time" really who asked you for your workload is my thought, upon entering the basement without a hello, etc he was like "you have to move the clothing so I don't decapitate myself", "You have to move these clothes", first let me be clear very little was on the clothes line, and they were no where near the drain (on the ground) where he would be working. He snakes the inside but doesn't snake the first outlet on the outside of the property as I was watching him, and as you can see from the photo there is no equipment drag marks only feet prints from our shoes. He sat in his truck for over 15min, from what he stated "Calling in the report", he then advised me only after asking as he drug his equipment up the basement stairs that he can't do any work beyond the property line which I get but state that before hand/the work you are paid to do is begun, he procedes to discuss with me like a 5yr old what I can see and know with my property, he departed leaving the issues worse than it was initially. Also he asking if the pipes were done when the ports where put in, matching his energy and attitude I was like "I wasn't here but it was paid for in the detais provided, and that was what was reported as I was deployed when the service was done over 6yrs ago, his was reply was "it happens all the time" if this is the representation of how this company deals with customer I do not ever want him out here again or this company, and being that this is a tight neighborhood I will ensure I express this in our neighborhood chat, no one should be treated this way, and I would expect more consideration for the elderly and Military service members or do I need to wave my CAC card or DD214 for respect? OR is it as I think about it was it simply because we are a black family that owns our home seeking a service.