Hyper Flow Service

Great service! They were able to show-up almost immediately after I called about a leak. They fixed it that same day - very professional and efficient. I will use them again.

My family called Hyper Flow Sunday morning for a second opinion after the first company we hired tried to sell us on an unnecessary catastrophic repair in the tens of thousands of dollars. Garrett from Hyper Flow came out the next day and took the time to explain his process, the itemized costs for repairs and kept us in the loop the entire time. He was in and out with our plumbing up and running within the hour for a reasonable price! Hyper Flow has gained a customer for life and I hope this review keeps you from making the same mistakes we almost did. Make Hyper Flow your first call for any of your plumbing needs, trust me, they are worth it. A huge thank you to Garrett and Kyle!

I’ve used Hyper Flow for both of my properties. The technicians themselves are generally solid for the most — my issue is with management and how they handle mistakes.

A year ago, we called them for a leak from our upstairs tub into the kitchen ceiling. The first tech, Rico, they sent out looked around, said he didn’t see a leak, and left with almost no effort to investigate. After my wife pushed them to come back, he still never did a leak test, made up a “repair” just to bill us, and left the real problem unresolved.

Fast forward to now: the same exact leak is still dripping in the same spot. This time, a different tech came out, did a proper leak test, and found the problem in under 10 minutes. The entire job took about an hour. When I asked what their hourly rate was, they said they “don’t do that.” Instead, they charged me $1,000 (after I negotiated it down) for one hour of labor and some parts. $1,000 for an hour. That’s more than a surgeon makes — and it makes me wonder if their techs are independent contractors just upselling jobs to justify these insane charges.

Instead of admitting the first tech was incompetent and lazy, management is hiding behind the excuse that they “can’t confirm if this is a new leak.” That’s not just wrong — it’s an insult to the intelligence of their customers. We all know what happened. Same spot, same problem, same leak. Management just refuses to own it.

Hydro Flow should stand behind their work and make this right. Until management stops insulting their customers with weak excuses and starts taking responsibility, I won’t be using them again.