All reviews for Proactive Sewer & Drain

They missed two appointment windows. The original window was 12-2 and they never showed up or reached out me. The tech finally showed up at 5pm costing a me half a days work. I should mention this was after serval phone calls to rude associates. The tech then spent about 10 minutes looking for an outside main line access which I told him multiple times my house does not have (built in '65). Finally he went to auger out my main line at the access point I showed him before giving me a quote. I stopped him to ask him what this would cost me and the price was double that of the competitors. Wasted a whole day and caused my wife and I to wait another day without being able to use water in our house.

This company was a nightmare! I don't leave reviews often, but this was a terrible experience. My home inspector hired them for me to do a sewer scope on a house I was in escrow for, while my inspector was also there so we could knock it all out quick – Sewer Scoping is a service specifically looking for obstructions, and if found to clear them as needed, which they found some obstruction they wanted to clear. Naturally, if they find and can fix an obstruction, you'd think they could repair them for an additional fee right then and there – not so, the tech with me said he could have if he had a different truck but he didn't have the tools with them, so I had to make an another appointment – and he quickly left without even helping me make a new appointment. I called in for a second appointment asap as we were trying to quickly close escrow, so I get to drive across town each time to meet them with my agent since I didn't have keys, and we all had to sit and wait again during the service window. First I got a new appointment via phone – but I was emailed later giving a different appointment window alternative for some reason. I replied to the email just a couple hours later accepting it, but then was told no appointment windows were available anymore, so I'd have to wait til the following week, after my deadline for inspection in escrow would have passed. I asked about my original appointment I made over the phone, and after more calls and emails back and forth they were able to honor it... Why was that ever an issue?? Lastly, they sent another scope truck out but this time with the tools to clear the obstruction, so I got billed twice to sewer scope (scammy), and had to have my RE agent and myself take time off work twice to go wait at this house for what should have been a one time job, along with a headache of a time trying to get my second appointment confirmed. Save yourself the trouble this company is not professional.

Sadly, this company's sewer repair resulted in damage to my clients sprinkler line. They will not accept fault of any kind. So just be careful when you hire them and be extra diligent. Sadly this repair was done in early spring so the sprinklers were not active yet.

This company is awful. I had two other companies lined up to provide a service and cancelled them because this company assured me they would arrive for the job. They gave me an appointment window and never showed up. They aren’t answering any calls or texts either. Incredibly unreliable and unprofessional.