Bill Smith Plumbing & Heating

Lance is one of the best workers they have it's upper management that sucks. Upper management will not answer phones. They want Lance and two or three of the ladies to answer the phones. When there is like five lazy guys sitting around. Lance was the best plumber until personal stuff. Then he became office help he is the best at customer service he really is. It's upper management and owner that's running customer service and family friendly business into the ground. So when you call a business and you feel like it's that person dont . Just remember greed takes over alot of people .I wish the company would go back to the way they was everyone was family. The plumbers and office personal stuck together like family. So they treated customers like family.

Called them to get an estimate on leak in my crawlspace. They told me over the phone it would be 60 dollars to come out. They spent 15 minutes in my crawlspace and then gave me an estimate for the repair. I then get a bill a month later for 90 dollars. 60 for the call and 30 for "labor". According to the not so friendly customer service guy I talked to over the phone, the "labor" that it takes to get into a crawlspace and look at a leaking pipe is not covered in their 60 dollar house call charge.

I originally called because the dishwasher was leaking into the basement. I didn’t know if it was the plumbing or the dishwasher. I had to wait over a week for the appliance repair people and the plumber. The appliance person arrived first and the dishwasher was leaking. However, my main drain started running slow a couple of days ago. I was glad I had the plumber scheduled. HOWEVER, he told me that they don’t do drains. The side of the van and the side of the van says that they do drains. I am very disappointed and do not intend to use them again.