Lion Home Service

I am having quite a bit of difficulty with this company and scheduling, recently paid twenty thousand dollars for a furnace and water heater, the work went alright besides taking a few extra hours because they brought the wrong furnace up and had to wait for the right one to come. Then after the work is completed I'm made aware that I need an inspection done to make sure all the components arent leaking gas. To get this inspection done apparently it's a whole day of waiting at the house for these people who won't give out a time of day to show up. Lions scheduling called me three times a day for three days without leaving messages so I have no clue who keeps calling but they're trying to get the inspection done. When I'm finally able to get a whole free day off to give without pay they cancel my inspection morning of with no helpful options except "we're sorry this process can be frustrating." So far they've wasted my time, my money and been very difficult to work with. They just refused to have a manager call us and are blaming the town I live in along with holiday scheduling can be difficult even though I made this appt five weeks ago. This place is getting worse the more they back themselves into a corner by lying and not being helpful to people who just paid them 20k. This response from them has been extremely unprofessional and I don't recommended these overpriced services with the lack of customer service. Find someone who will call you back and not reschedule morning of after overcharging.

Maintenance check on 26 year old furnace, last checked 5 years ago. Clearly needed replacement. Excellent evaluation with detailed explanation of findings and thorough review of replacement options by tech Gabe. Removal/replacement performed by Daniele and Trent several days later, again with full explanations and instructions They did an excellent job and left the area clean as a whistle

I had Taylor Longwell the plumber out for both hot water. My pilot light went out front the wind and he got it started right back up with no problems. He didn't even charge me!! He is an amazing technician and person. Thank you Taylor and lion home service. If you need a plumber call and ask for Taylor longwell