Hahn Plumbing – Heating – A/C

I would not recommend this company. I asked them to inspect a water heater and provide a price to repair a pilot light problem. Water heater is less than 10 years old (repairable). They came out, and quickly said, without even diagnosing the problem, "its easier to replace than repair this, $1700 price". Easier for whom? For you novices out there, a good water heater is less than $500 at HDepot. It takes 2-3 hours for me to replace a water heater, myself. That means they are asking roughly $400/hour for labor to replace a water heater. Are these lawyers or plumbers? Can you say, ‘extortion’? While waiting for them to do what I asked them (diagnose the problem and give me a repair price), they also told my renters that I was delaying the replacement, so I could repair the water heater and it would take a week (without even finding out how long parts would take)! My renter called me upset because the Hahn plumber says it will take a week to get the pilot light parts, and he will need a state inspector to look at the water heater (What the?), clearly trying to play the renter against me. One word-Wow. I am the client, not the tenant. On top of all that, they sent me a bill for $154 just for their helpful visit. Their phone number doesn’t work on their invoice, and they never told me they would charge $154 to drop by and visit. Nor do they respond to my emails questioning their fees.

I am SO impressed with this business! The scheduling folks are super nice and efficient. I was able to get an appointment very quickly. The plumber himself was AWESOME! Honest and knowledgeable. He was also just a nice guy to interact with. I cannot recommend them enough!

Great job, professional and responsive, I will call them next time.