Stanley Steemer

I had a great experience. The technician that i had was Joe. He explained everything to me. He was very polite. I was happy with Joe. And I was happy the way my carpet was done. It's still drying as of 12::15 am. He said that if i have any ..question feel free to reach out
with Stanley Steemers. Would like to have him again.

Justin was a very nice polite young man and did a very nice job Cleaning our carpets for us! I appreciate his professionalism!

We recently called Stanley Steemer to clean our tile floor and come and give a bid to clean two of our bathroom shower tiles. When I scheduled I made it known that I had a steamer at home but that I was unable to complete the showers myself and found it best to call and have them do it. I explained that I am injured and am having surgery and cleaning them was just too painful for me.The lady on the phone was polite and agreeable about my decision. I felt that this is the best way to get this done quickly and less painfully before my surgery. Our tech arrived. I showed him the showers and the floors. I let him know about my steamer and how well it worked but that I could not complete the cleaning myself. He quoted me $75 per shower and an additional $50 to do the tub and floor. Totaling $200 not including the tile kitchen floor. I agreed. After he QUICKLY cleaned the showers I told him that they did not look much cleaner. He explained that I need to replace the caulking and the grout. That he can not clean it. I explained that my hand held steamer WAS cleaning it. He told me that Stanley does not in fact use high temperatures or steam. Power wash and vacuum basically. Some chemicals as well. The showers did not have a noticeable improvement. Some areas even had make up from my daughter and Ajax on them that was still there after he "cleaned them" (I have photos) He then moved to the floors. I also did not see a difference in the floors and asked him if he truly believed these were clean. He swore that they were and pulled out a white cloth to "prove" it to me. The cloth did not come back white after he rubbed it on the floor. He redid them and left. Once my husband arrived home we went up to the showers with the steamer and almost instantly the grout that "needed replaced" was clean with a good once over. The caulking as well except for a few spots. I was so upset at the money I spent with such horrible results. I called back to speak to someone. They told me that the pictures that the tech took DO show a difference. They put me in contact with Caitlyn who also told me that she agrees that there is a difference. She was willing to have them come back and clean again however as I said my husband (after working 13 hours that day) did it with our steamer. I also have pictures of when they left and what my husband did. We did not have to replace grout or caulking. Yes he could have done this himself but works so many hours for our hard earned money that we thought it best to have it done professionally. Caitlyn then had her supervisor Rod call me and leave a message that they will come back and do it over....AGAIN it is already done. BY US! I needed them cleaned before I had surgery. They refuse any kind of refund. I was not told before hand that he would not be able to get them clean or that they do not use steam or high heat. I was only told after the fact. I spoke of this when I scheduled and did point it out to our tech. I feel like I should have been told that their services do would not give me the same results as I was receiving with my steam cleaner. This fraud. I would absolutely not recommend this company in anyway to anyone ever.