Sears Appliance Repair

Our technician Rolla S. was knowledgeable, courteous and explained the problem with our refrigerator. This is our backup fridge and is not cost productive to repair. Thank you.

Paul is the most professional serviceman I have ever had. Right on time and diagnosed the problem in a minimal amount of time. Very knowledgeable and I highly recommend his services. Thank you, Linda

The technician I had for 2 of the service calls on my dryer was very helpful and seemed to have the right expertise and skills. He was respectful, productive, and pleasant and completed the necessary work each time. I commend him and appreciate him.

However, I had several NO SHOWS of a different tech in between the 2 successful service calls. The whole scenario took months. The NO SHOW tech situation was not customer friendly and wasted a lot of my time with little to no recourse.

I tried and tried to get through the automated system to a real person who could assist and had very little success. The best that happened when I got a real person was a reschedule at least two weeks later which resulted in another NO SHOW. I received no explanations, no urgency to amend the service scheduling, and no follow up on the dropped service calls. Each time, the rescheduling continued to require a whole day set aside to wait for a technician. I even dealt with a few automated rescheduled appointments which I had to go back to protect the appointment I'd already scheduled around in the first place.

For the NO SHOWS, I would have notice in the morning the technician would be there, then the notice of arrival time disappeared and indicated I needed to reschedule. And then the whole futile, impersonal cycle repeated! The whole experience with Sears, except for the helpful technician, was very frustrating and disrespectful of my time and concerns as a consumer. Leadership and management have insulated themselves by using an automated system that gets a consumer nowhere.