Reviews of local pros in Columbia, Connecticut

A very pleasant surprise! I enjoyed Eggs Benedict and shared a delicious pastry with my daughter and her boyfriend. So much more than just coffee.

Wonderful experience with your team of experts. Thank you for your quick response to replacing my well pump. Thank you Ozzie, Andy, and Ryan. You were great.

Charged me $186 dollars to stick my knife into garbage disposal to "unjam". Wanted me to spend 800 on new disposal and kept trying to find other plumbing issues in my home. Nothing got fixed and in our $245.

we need an electrician quickly to close on our house, we called rapid service and they changed out 5 recepticles to gfi's. ( 5 gfi"s at $25 each and 2 hours work tops )no problem with the work but when i got the bill of $1058.00 i almost passed out.
bottom line, if you don't want to overpay only use them in a pinch.

Very dissatisfied. Over charged for priming my well and changing a pressure valve. Tried to tell me I needed to replace my entire well system. After getting 3 more FREE consultations that all said I just needed a new foot valve and jet body assembly. I was charged a very reasonable fee, which was mostly labor. I wouldn’t recommend this company to my worst enemy!!!!

Get another plumber get another plumber. The only reason why I even gave them one star is because that's the least you can do to write this review. My well pump went and the well cap was underneath the surface my tenants we're becoming very nervous because there was no water I called this company and mr. Andy showed up. I was told that he just poked around in the yard a little bit from my tenants but was charged over $300 is for him to show up and do a diagnostics test. Andy called me at home and told me it was going to cost me another $500 for him to come out the next day and locate the well. He also told me from his expertise I'm looking at around $5,000 to $7,000 to fix this problem and this is after I told him I knew nothing about Plumbing or the well. I went out there the next morning and I noticed that he was using a driving rod in a certain area after that I took it upon myself to figure out how to do this and do it myself let's just say in the end it only cost me $500 LOL this company is a con and I refuse to let them do this to anyone else. I can't even imagine what they do to the elderly. Andy you're a Con Bro and no matter how many fake reviews you guys right I'll make sure this one is right behind it. I HAVE SPOKE OF THIS TO SEVERAL LOCAL HARDWARE STORES as well as group granite in Colchester Connecticut they all say the same thing (Andy is a Con, im not surprised he said 7000.00) Get another plumber get another plumber.. I called to complain about this crazy pricing and Andy called me back LOL why the hell would I want to talk to Andy when I just called the company to complain about Andy??? I was nervous I was going to get charged for that voicemail he left me. Trust me do not go with this company at least get a second opinion first

Buyer beware. Look elsewhere for service. Rapid service incorrectly installed a water heater for me only 4 years ago that already failed. I paid 2x what I should have then. Even though the water heater is warranteed by the manufacturer, they will not stand by their work when questioned about labor price and opportunity to talk with the service manager. I'm not one to write reviews, but owe it to my neighbors to help you make a better choice than I did.

Technician arrives and instantly was saying there's a lot more that has to be done here, then starts adding other work. Then before giving me a number, he says that would be an $89 charge. The individual that I spoke to on the phone mentioned nothing about a charge, and when I told the technician that, he told me that the person he speaks to at the office said that during my phone call I wouldn't give him my information. Which is a total and complete lie. Seems to me that rapid service is a rip-off company that tries to add on extra work and a technician that arrived was disrespectful unprofessional, and I hope no one ever chooses to even call this place as they are a waste of time

We woke up this morning to a water heater spraying water all over our basement with growing accumulations of water. Rapid service made time for us first thing in the morning and had it solved with a new water heater installed within a few hours. We are very happy.

Andy very graciously came out to repair a leaky toilet at the end of the day. Did a fantastic job! Super personable guy. Give him a call!

When you find it necessary to contact this company, it likely indicates you're dealing with a crucial problem at your home, and you're uncertain about how to handle it. They are fully aware of this situation, which is precisely why they might attempt to charge you excessively. Exercise caution and assertiveness. If you suspect the pricing doesn't seem reasonable, don't hesitate to voice your concerns. In the worst-case scenario, be ready to pay the $89 and dismiss their services

One year later, having paid less than half of the initial quote, I sought assistance from another company and they successfully resolved the problem

Andy came, fit me in as an emergency. Very clean, professional. Gave me an estimate before doing any work. Was knowledgeable and Completed the job in a timely manner. Very pleased. Would reccommend, especially in an emergency situation! (No one else locally would fit me in today. I called 2 other places)

We had a clog in our septic system and Ozzy V came out very quickly. He was completely knowledgeable and got the job done, he’s professional and courteous. We learned how our system works completely as he was fixing our problem he explained every single step. My husband and I would definitely recommend him and his services.

Rapid Service installed my indirect hot water heater. Ozzy and team were very professional.
Timeliness, Quality, and Workmanship excellent. Cost was comparable to others in area.
I will use their services in the future, on projects that are beyond my expertise.

Its been a couple months since I called for my backed up toilet. But now I am searching for a plumber again and will not call Rapid! I was charged $925.00 to snake the toilet. I was charged DOUBLE the going rate!! How sad to rob folks like that. I normally don't leave reviews but I had to share that for anyone else that needs an emergency plumber.

I had Rapid Service out last year to do a repair under my kitchen sink and I was very impressed with how professional the plumber was. So when I noticed that my water heater was getting rusty, I knew would be calling them again. I also had issues with a couple of my outlets and an issue with my tub spout leaking. I was told they have people on staff that could help with all of it. It's nice to know that I don't have to hunt down and make a bunch of calls to different people to get things done. The office calls when their guy is on the way and my home is left clean after the repairs are done. Everyone that I've dealt with is friendly and they make things clear for the "average Joe" to understand. A+ for customer service and timely repairs.

Rapid Service is the only company we turn to for our electrical and plumbing needs, whether it is an emergency or a planned visit. Most recently Andy handled the replacement of our electrical panel which involved interior and exterior work. This work was completed in one day! They also handled contacting CL+P and the town building inspector to set up the necessary follow up appointments. (The building inspector raved about the quality of the work that was done and said he wished all inspections could go so smoothly.) Our most recent plumbing work, exterior frost-free hose faucet, bathroom faucet and under the counter/basement pipes replacement, was handled by Ozzie and his son. These folks at Rapid Service are very professional and we have gotten to know them very well over the years. They have been there for us during some big time emergencies. Our water heater was leaking all over the basement and Andy came right over and get this - had a replacement water heater on his truck, so the repair was handled same day and we could get on with the clean up. There was also another time where we woke up to smoke in the basement coming from our well pump. As luck would have it, it was snowing that day and travel was really bad. Even though it wasn't safe for the trucks to go out, Ozzie still took his personal vehicle and came out to help us identify the problem, which ended up being a problem with the main line at the pole outside. We contacted CL+P and the issue was resolved that same evening. I could go on and on, but take my word, you get what you pay for with these folks and more. I cannot tell you how comforting it is to know that if an electrical or plumbing problem comes up, I don't have to worry. I don't have to scour the yellow pages or internet lists looking for help, I just have to make one call to trusted old friends.

We had Ozzy come out to fix our well pump and tank. He was super polite and very professional. His partner was Ryan, I think, they were both wonderful and did a fantastic job. I am very grateful to them for their work ethic and expertise. Thanks guys!

We recently had a tree fall on our electrical lines during one of the past rain/wind storms, ripping the lines almost all the way off the house. The same night it happened I called Rapid Service(around 11pm) to see if I could leave a message for someone to come out the next day(since I couldn't get power until that was fixed). Andy answered the phone(to my surprise) and took my info and said they'd most likely get me in the next day and that I would hear from them between 8-830am. Sure enough I was able to get an appt with Andy to come do a temporary fix on the lines so that when the electric company came out to fix their end I would have power and I made an appt with him to come back the following week to do the permanent install. He is friendly & knowledgable. The new install looks great and I couldn't be happier with the service I received.
-Amanda Price

Andy and assistant replaced my kitchen sink pipes from under the sink all the way to my septic drain. Wonderful job! The sink drains the best it ever has! Real pros! Courteous and cheerful! Will call again if another plumbing problem arises!

Rapid Service is outstanding - they have done work on our house many times in the past several years, including replacing water tank, furnace, septic pump. Most recently, this past year Andy and his team replaced our 40+ year old furnace and oil tank. At the beginning of the furnace job, Andy told us he could install it within two days. There were multiple unexpected complications during the job, but he and his team worked late into the evening both days to get it done on time. He also limited the time we went without water to less than a day. A month or so later, Rapid Service responded very quickly to our call about water leaking into the basement, and worked closely with our insurance company during the evaluation and did a fantastic job replacing and painting the walls and ceiling. He and the Rapid Service team are always friendly and very professional, and do great work - we wouldn't hesitate to contact them again!