Appliance Repair reviews in Manchester, Connecticut

My 4.5 year old LG fridge began to run all the time and not maintain low temperatures so LG covered it (surprisingly) under a 5 year warranty on the compressor and connected me with Boston Joe's to fix it. Boston Joe's knew this problem well and had spare parts on hand to fix it but couldn't help until 2 days later when LG passed off a warranty repair authorization to Joe's via some electronic process - a website portal for a LG repair providers. I had to call LG 3 times before they were able to get this repair order to Joe's before Joe's could help me and this was the most frustrating thing and that is on LG (not Joe's). Joe's has one tech who does all the fridge/compressor work named Joe (but he is not the owner for Boston Joe's) that showed up on time with a second tech in training. Joe was fantastic! Very polite, explained the repair and showed me where a pinhole in the fridge cooling element allowed coolant to escape from the closed system causing it to run longer/harder eventually causing the compressor to get tired and (eventually) fail. He gave me a bunch of tips on things to do with the fridge, what to look out for to verify the repair was effective, etc. Overall a great experience once Joe was at my place and the repair went smoothly. Initially I was wary of all the low reviews (on YELP mostly) of Joe's but I can say that I had a very positive experience and was just fortunate for LG to cover this under warranty.

Joe S came out and was very professional and knowledgeable. He was able to diagnose our washing machines problem and have it resolved in one trip.

My freezer is on a warranty for repairs and maintenance. Boston Joe’s sent out a technician to repair my freezer a month ago. At that time he informed me that he ordered parts for my freezer and as soon as they came in I would be called to set up a time for the repair. He left with my freezer in working condition.
The technician returned yesterday. Anthony Champ called each time he was coming to service my freezer a head of time. I really appreciated this because I was able to empty everything out of the freezer before he arrived. Anthony was always on time, very professional, polite and let me tell you he knows his job. He always cleaned up after his repair. Anthony Champ is surely an asset to the company.

Terrible company. Zero accountability for the company and there staff. Missed 2 appointment windows in the same week without a phone. Technician was scheduled to be by before 1pm, shows at 330. No phone call. I call the office and they try to say the appointment window was until 5pm. I also called that morning to confirm and the lady in the office (a useless, incompetent human. ) said the tech would there by 12. They all lie. Never use this place. the woman answering the phones will hang up on you for any reason, will not try and resolve a single thing. They will never admit to being wrong and as most good companies do, they should own it.

UPDATE!…it has now taken a year and a half for the company to respond to my original review. And to the owner, if you say manners can go a long way, I could also say the same to you for the lack of accountability and professionalism that was displayed over the phone. Also speaking of professionalism, you say missing time windows happen however if a client is taking the time off of there job to be where YOU need them, then show a little courtesy and contact them. Don’t try to save face by writing a response to my review over a year and a half later cause you had another bad experience with a client.

Joe and Hector were awesome got me up and running super fast thanks boston joes

We purchased an LG range in February 2022 and recently realized our stove was off 100°+ degrees on all settings. We were assigned Joe’s to look at the stove and fix the issue. We had an appointment set up, and no one showed up on the appointment date. We rescheduled the appointment, which was cancelled by them, however, they showed up anyway. When I called to talk to customer service, I explained that I work during the day and my husband works nights. Due to our schedules, I need a set appointment date and time to be able to accommodate the service. I was told that my husband should be more accommodating if we want the repair done (when he gets home from work and goes to sleep, it is 8am and they don’t see an issue with showing up at 11am with little to no notice) I explained we can accommodate them but we need a scheduled date and time, but the best they can give us is an 8 hour window. They also suggested I leave work “for a half hour” to cater to them. This company’s scheduling is terrible and they have no respect for anyone except themselves. They ask their customers to accommodate them, but cannot return the favor as they do not even show up for their scheduled appointments. I will be calling LG to request a different repair company as I do not want to deal with them, especially after reading reviews similar to my negative experience.

I recently had a problem with my Fridge and freezer not cooling. Through my warranty from Best Buy, this company came out to repair my appliance. While I agree with other about a little confusion when scheduling our appointment , it really wasn’t a huge deal. Joe was extremely friendly, professional, and overall very knowledgeable about my repair. Unfortunately my repair didn’t take the first time, and I called the company back, his father who runs the buisness was quick to tell me that even though they were scheduled a week in advanced, more than likely his son would get to me earlier. And true to his word his son made a stop on his way home from work to fix the fridge only a few days after my call. Now more than ever it’s important to support small businesses, ignore the bad reviews and take a chance with this company. I know I’ll be keeping their number for future repairs.

An excellent experience with Joey. He was responsive, helpful, and knowledgeable in troubleshooting with me. We had a minor
problem with my washing machine that was resolved much faster than I expected, and he went the extra step and sent me a follow up message to ensure everything was in working order. His help also saved me hundreds of dollars and several hours of my time had I gone through the manufacturer.

Tony did fabulous job. Very quick diagnosis and a very friendly rep. Thanks.

Stay away!!! The most unprofessional woman who answers the phone is not only rude but lies saying that the warranty service provider canceled my appointment and that is why nobody showed up to fix the appliance. She wouldn't reschedule me (as she's a bad person who hates customers who prove her wrong) and insisted I call ASSURANT warranty which only cemented her lie because they had no evidence of a canceled claim. They also do shoddy work as they came out last year to fix the same appliance and the gasket they installed fell right off after a few weeks. ASSURANT Warranty uses them because they are cheap in more ways than one. Real ALL the negative reviews because those are the true ones.

Terrible Customer Service and Incompetence:
I was recently directed to this appliance repair company for a dishwasher repair, and it has been a complete nightmare. From the STARt, the person I spoke with (Star) refused to accommodate a simple 1-hour service call alert—despite the fact that I am an hour away from the property. Instead, I was told they could only provide a 30-minute notice with a service window of 11 AM to 4 PM.

I arrived near the property by 11 AM, only to call at 2 PM to check the status and be informed that my appointment was actually scheduled for the following day. This was not the date I was told, and I even have a screenshot confirming the scheduled appointment for the original day. No apologies, no solutions, just dismissiveness and unprofessionalism.

To top it off, when I requested a supervisor’s contact, Star hung up on me and refused to provide any assistance. This level of unprofessionalism and lack of customer service is unacceptable. Save yourself the headache and find a company that values their customers and sticks to their commitments!

If I could leave -0 stars I would, just for my initial interaction on the phone. I didn't end up using the company because of how I was spoken to by the uneducated, unsocialized rude piece of work they have answering their calls. They've got to get someone new on the phones or they're going to keep losing potential business.

Joe S. Is one of the friendliest service people I have ever worked with. He arrived exactly when he said he would, and he was professional and efficient. He even showed my boys a thing or two and did not act annoyed by their questions (natural kid curiosity!). He shared with me how happy he is working for this company, and it certainly shows in his workmanship. My refrigerator was repaired quickly and my kids and I are so excited to have this appliance back up and running. Thank you, Joe! We will definitely be requesting you for all future repairs!

Had two other companies come try and fix my LG washer/dryer combo unit under warranty. Other companies trying to tell me nothing was wrong and never even touched the machine. Even though I had an error every time I used the dryer. Joe (not the owner) had the dryer apart within minutes and identified the issue with 15 minutes. Dryer works great now. No more errors. I will be definitely recommending this company in the future. They gave me a 2 hour time frame and Joe was there on time.

First - I would recommend skipping all of the negative reviews about this company. Clearly people do not understand how appliance warranties work - Boston Joe's is not to blame for those issues.

Lets get to the actual review! My husband and I have nothing but amazing things to say about Boston Joe's and their employees. They went above and beyond to help us get our refrigerator repaired. They were EXTREMELY helpful when dealing with our terrible fridge manufacturer. They squeezed us into their schedule (multiple times) because that's how dedicated they are to helping the customer. Joe III was our repair tech who came out to handle our case. He was friendly, professional and punctual. Joe got the job done, and we couldn't be more thankful. When we need any other appliance repairs, we will definitely be calling Boston Joe's again!

Think of any positive adjective, and that applies to Boston Joe's.

*I will come back and update my review at the conclusion of the service* but for now here is my experience so far:

I am currently in the middle of a warranty claim that Boston Joe's is handling. I placed the initial call through the manufacturer last week and Boston Joe's came out yesterday. No complaints on actual service at this time - the tech arrived yesterday and took a few minutes to determine we needed a new drum. My issue arose when I called to check on the timing of delivering the new part. The timing is not available (Ok that is fine, I understand since it was just ordered yesterday). I then asked if they could provide approximate timing and was told 10-14 business days (2-3 weeks). That is much longer than I anticipated, but ok, fine, we'll deal with it. I then asked if I could be provided with the tracking information when it comes available and was very rudely told "no, that is not your information to have, we will call you when it becomes available". I just want to be able to plan for the amount of time we'll be down for and I'm not sure why they are treating the tracking information as proprietary. It was a truly unpleasant phone call to have -- especially after being on hold for about 20 minutes.

I am hoping the experience gets better from here when the repair is completed. I will come back to update this review when the job is done.

Absolutely fantastic experience considering the fact that I needed a fairly new washing machine repaired. They came out within 2 days. The technician, Joe, was a very nice cheerful guy. He answered my questions, completed the repair and cleaned up all in under an hour. I would definitely use them again, hopefully won’t need to, and I would highly recommend them.

Could not be a more disrespectful and rude receptionist. Was absolutely the worst person I have ever dealt with. I am astounded that she still has a job reading all of these reviews that are saying the same thing. Reporting this company to LG and Samsung as they both sent their repair orders to them. Good luck staying in business with a front desk person as Vial as Star.

Joe stopped by and took care of the problem on the first try, very courteous and knowledgeable, was a great experience.

Tony was great. Got our dryer back to quiet in no time, and on a holiday week nonetheless.

NIGHTMARE COMPANY - STAY FAR AWAY

Had a warranty for my stove to get it fixed, On the first time I was forced to go to Home Depot to get parts for the technician or else he wouldn’t fix the stove (he refused). Stove then broke again a few weeks after, the technician let me know 10 minutes before the new appointment that he refused to come due to him already coming previously.

Every person I’ve dealt with from the company has been rude.

I took work off to wait for him, the amount of time I have wasted with this company is insane

***Use at your own risk***