Sears Appliance Repair

When they FINALLY got to do the service it was excellent.. The problem was GETTING them there. I made an appointment in mid June for July 3rdbetween 1PM and 5 PM. On the day they were coming I had my lawn tractor out IN THE MIDDLE OF THE DRIVEWAY from 9AM. The service tech claimed that he showed up and no one was home. They are supposed to call when coming and I also had text alerts activated for additional info when he was arriving. So when I called to find out where he was around 4PM I was told he was there and marked me not home. I told the customer service rep the story and they told me he would return in 15 minutes. NO ONE EVER CAME. I called back and don't get me started with SEARS customer service. They are all in INDIA and DON'T SPEAK A LICK OF COHERENT ENGLISH!!!!!!!!! Anyway, I finally got a U.S. rep and was told there was no way anyone should have told me they would be back in 15 minutes. All he could do was reschedule me for another day. OK. I was set up for July 14th. The tech called as promised when he was on his way and I also got the text stating the same. Now he is coming to service my lawn tractor. I have an extended warranty through Sears for it so they know the model I have. When the tech arrives he looks at the tractor and says (I CAN'T MAKE THIS STUFF UP) I can't service it today, I don't have the correct mower blades for this model. I will order them for you and you will get them in the mail. I will also set up a new date for you to have it done. GREAT!!!!!! So he sets up a new date for July 28th. I get the new blades in the mail 2 days before the appointment and the tech shows up and FINALLY gets the service done. WHAT AN EXPERIENCE!!!!!! It is no wonder that Sears is shutting down stores. Horrible ordeal. Over a month and a half to get a simple service completed.

My dishwasher was leaky. In my initial phone call they said the diagnosis was covered in labor costs and then I got billed for it. They charged me $400 for an hour of work, that ended up being a mis-diagnosis of the problem: A month later the dishwasher leaked a whole bunch of water flooded the basement. I talked to Harry in management and he was extremely unhelpful in guaranteeing me that the warranty would hold. Don't use them in the Manchester CT area!

The service technician was great - he went right to work when he arrived and had changed the oil and spark plug, found the cable that engages the augur was loose and tightened it up, all before I got back downstairs to tell him about it. He tested the machine out on the new-fallen snow from that morning and it was running perfectly.