HVAC reviews in Simsbury, Connecticut

Made two appointments this spring, and they did not show up either time. After the first time, they admitted that their employee had called off that day (but not told us) & the second time just silence. Pretty annoying.

Gary is the best!

Thorough cleaning, friendly staff, clean…

Everyone I spoke to was very knowledgeable and professional.

No problems. Did their job and left.

Very clean and neat workers. On time, quickly done.

The team lead was not professional and the agreement made was not followed through.

I highly recommend this company. Professional from start to finish. Great experience!

They quoted me a price of 65-85 on the phone and when they did the work (which lasted for 15 mins), they charged me $150.

LOVE Marcel’s! Excellent experience every time! They are prompt, honest and extremely customer focused! Makes for an easy decision when looking for chimney and wood stove service....thank you!!!!

I was on their schedule for gutter cleaning for months and they waited until Nov 29th to bail out on me. I find this incredibly inconsiderate and will not be calling them again or recommending them,

They clean our pellet stove vent twice a year. We have been pretty happy with their work. If something doesn’t come out right, they will come and fix it to make it right. Honest and on time.

My HOA made a deal with these guys for dryer vent cleaning on a predefined set of days. I reached out and provided contact info for my tenant, and was told they'd reach out. Tenant never heard from them, and neither did I.

We spoke with Mark at Marcel’s and bought a wood stove based on him assuring us he could do the install. He did a site visit, looked at the stove and installation and confirmed we were good. He was also going to help install another stove. When time to install we get excuses multiple times. Eventually his brother comes out, but only to tell us that only Mark can install it. After many delays and excuses he declined to do the job. Buyer beware this company does not live up to promises or commitments made.

I agreed to reschedule the vent cleaning after the first no show. For the second appt I called the day before to make sure they were coming and called again the morning when they didn't show. After two calls, no show and no call back. Don't waste your time.

Don’t waste your time…these people never showed up for a scheduled appt to clean chimney and gutters. I called twice to complain..both times, I was promised they would show up next time. I used this company for years and was very satisfied, however, in the last few years they have circled the drain. Zero stars is what they deserve

In response to your answer, ever hear of a phone?

If you want to be overcharged and have them not clean up leave soot everywhere and all over your floors and walls and also boot tracks throughout your house this is the place for you.

I would not recommend Marcel's. My HOA arranged for them to inspect and clean the dryer vents and chimneys in my community, and we had a very bad experience with them:
1. Charged residents $50+ more than the agreed-upon rates, and continued to overcharge even after one homeowner caught it, warned the technicians, and told the owner it was happening.
2. Told me that they would tear up the check I gave the technician because it was for more than I should've been charged, and that they'd issue me a new bill. Instead, they cashed the check.
3. Lied about refund checks being mailed out - told us they were mailed out on a few different dates. To this day, no one has received a refund check in the mail so it seems they were never mailed out at all.
4. Told me the owner was coming to my condo to hand deliver my refund check on a specific date and time. The owner never showed up.

Finally, after all of the above, many phone calls by the board president, our property manager, and me, and over a month after the overcharge happened, the owner Venmo'd me less than what I was owed. After some pushing, he finally Venmo'd me the remaining money. I'm not sure if anyone else in the community has received their refund.

I was told $190 plus tax for a cleaning of my chimney, fireplace, including the brick facing. They "cleaned" the brick with water and cloth. The chimney cleaning resulted in an incredible amount of black soot in our living room (see attached photo).

Horrible! Always have to come back because they never do a proper job. Fire dept was here because of it! If you value your home, use someone else!

I recently had the pleasure of working with Hometown Heating and Cooling, and I can confidently say that their service deserves nothing less than five stars! From start to finish, my experience with this company was exceptional in every way.

First and foremost, their customer service was outstanding. When I initially contacted Hometown Heating and Cooling, their friendly and knowledgeable staff promptly answered all of my questions and provided me with a clear understanding of their services and pricing options. They were patient, professional, and genuinely interested in addressing my specific needs.

Once the appointment was scheduled, the technicians arrived right on time and were well-prepared with all the necessary equipment. Their attention to detail and expertise were evident from the moment they stepped into my home. They took the time to thoroughly assess my heating and cooling system, explaining the issues they found and offering a range of viable solutions.

I was particularly impressed with their level of professionalism and craftsmanship. The technicians displayed a deep understanding of HVAC systems and carried out the necessary repairs with precision and efficiency. Not only did they fix the problem at hand, but they also went the extra mile to ensure the long-term reliability and optimal performance of my system. I felt confident that my investment was in the hands of true experts.

Moreover, Hometown Heating and Cooling's pricing was fair and transparent. They provided a detailed breakdown of the costs involved, and there were no surprises or hidden fees along the way. It was refreshing to work with a company that values honesty and integrity, ensuring that their customers receive excellent value for their money.

To top it all off, the post-service follow-up was outstanding. The company reached out to ensure that I was fully satisfied with their work and that my heating and cooling system was functioning perfectly. This level of care and commitment truly sets Hometown Heating and Cooling apart from the rest.

In conclusion, I wholeheartedly recommend Hometown Heating and Cooling for all your HVAC needs. Their top-notch customer service, technical expertise, fair pricing, and genuine dedication to customer satisfaction make them the clear choice. If you're looking for a reliable, professional, and trustworthy heating and cooling company, look no further. Hometown Heating and Cooling will exceed your expectations!