Fire Damage Restoration reviews across the US

I rarely write bad review. This is the 2nd time in my life. I had a very bad experience with this company. They were way over charged for the service they provided. They charged me over $2,000 to replace a garage door. You can get the exact same door from other companies for less than $1,500. If they offer excellent service, then it "would" be fine, if they over charge a bit, but the problem is, they don't offer excellent service. It is OK that the insurance company hires them to do the estimate. After you get the check from the insurance company, go hire someone else to do the repair. That way, you can save $$ and also get much better service else where.

Here were the services and the problems:

* Someone ran into my garage and damaged both the garage door and garage. The insurance company hired Tri-Tech to do the estimate. I also let Tri-Tech fix the garage door and garage (BIG MISTAKE), since they did the estimate. I was told that the garage door team would come at 10am and get it done by 12noon. I needed to tow my car out of the garage after the old garage door was removed, so that the insurance company could send someone to tow my car away (was claimed total lost by the insurance). I asked Tri-Tech, when would the old door be removed and I was confirmed that by 11am. I scheduled another tow company to tow my car from the garage out to the driveway so that the insurance could pick it up later (because the insurance people couldn't come at 11am to pick it up directly from the garage). At around 11am, the tow company kept calling me numerous times and asked if my car was ready to be towed away from the garage. The problem was, the garage door team didn't show up until 11:30am, so the tow company very upset and didn't want to come anymore and thought that I was a very bad customer. After the garage door was done, I went home to inspect it in the late evening (I was at work while they worked on it), I found out that the top-right corner of the garage door doesn't close (come down) completely. I was so disatisfied with the work.

* On Saturday, they were supposed to send another team to fix the garage. I wasn't told what time they would come, so I went out to workout at the gym in the early morning, because I didn't want to wait at home all day long (since they were late last time). I expected them to give me a call before or after they arrived. I waited, waited, and waited, but didn't get any phone call. At around noon, I called Tri-Tech and asked what time they would come. After several calls, someone finally could tell me that they did go to my house, but no one was there, they waited outside for 2 hours (that was what they claimed) and left. They waited outside for 2 hours and no phone calls????? I was so upset with there service, I told Tri-Tech that I didn't want them to fix my garage anymore. (NOTE: my wife actually found out that they did call her at her office number on Saturday. But why did they call the office number on Saturday? Most people don't work on Saturday. Why didn't they call my cell phone??)

* I asked them to send me the invoice for the garage door work and they billed me for $2,180. After serveral requests asking how they came up with that amount, they finally sent it to me: around $1,500 for the door + charges for hauling debris + charges for cleaning + charges for markup 15% + charges for 10% profit + charges for 10% overhead = $2,180. Other companies would simply charge $1,500 and nothing else. Why Tri-Tech charges all those extra charges? That is why I mentioned above that save yourself trouble and money, go and hire someone else to do the work

I will NEVER EVER refer anyone to this company.

In early February we discovered a leak in our main plumbing line, our insurance company sent out Tri Tech Restoration to provide an estimate. It was determined that we would need a whole new cabinet built and that Tri Tech would resurface the remaining cabinets so that they all looked identical. I looked on Angie's list prior to agreeing to use their service and the reviews were fine.

The project started out well with the estimation on Feb 25, and with the first crew of workers arriving on the 28th to do the patching, painting and boxing up of my kitchen cabinets. I was so pleased with the work and was told it would be about three weeks that my kitchen would not be usable, meaning, no running water, no sink, no refrigerator and no stove. I felt this was acceptable. On March 5, a crew showed up to take down the cabinets doors and drawers and stain the cabinet to match the new cabinet being built. It was now another two or three weeks before anyone showed up again. When the new cabinet was brought back, it was darker than the others in my kitchen; so now nothing matched and the drawers and doors were lighter in stain color. The cabinet installer did not see a problem with this. I had to argue with the cabinet builder, estimator and project manager, who never came to my home and seldom answered his phone. This was now six weeks into the project and still my kitchen would not be usable. We decided to use a different contractor for our counter tops due to a more reasonable price then what Tri Tech quoted. We feel that because we did not have them do this portion of the work that their service level started to deteriorate. We were told by Tri Tech that they would not return until the counter tops were installed, again leaving me with an unusable kitchen. it was at the end of the 8th week when I was finally able to get my kitchen back.

We paid Tri Tech up front and in full with the money that was provided from our Insurance company, they now owe us over $3000 for the work they did not provide and it still has not been reimbursed to us 13 days after we reviewed the job with the original estimator. We just called Tri Tech and the check has not been issued at this point. The estimator asked me to do an evaluation using a 1-10 scale, I gave his company a 5. I would not recommend this company to anyone that wants to see a professional job done in a timely manner.

My family and I had an unfortunate fire in our home October 30, 2019. Tri Tech was the first there the following day. Berenice has been my go to person through all this nightmare and I can't say enough about her professionalism and her compassion to me and my family. I really thought this whole process would be a nightmare but she has kept me at ease. She will contact me with updates e-mail or text and I appreciate that so much. Every person at Tri-Tech since day one nothing but greatness from Ed Gonzalez and Che. We are lucky that we will be with them for construction of the portion of my house that was affected and that keeps me calm. Tri Tech should be very lucky with the team they have.

These guys came out to help with some water damage. The attic ac was leaking on to some of the closets in our home. They came in and explained everything they would be doing. Came back to check in it after they were done. Really liked working with Manny and his co worker who for the life of me can’t remember his name. He was great at explaining the process. And I had them look at another spot that they ended up also taking care of. All and all they we were happy with their service. Thank you

Tri Tech Restoration deserves every bit of praise for their exceptional water damage mitigation service! When a burst pipe flooded my property, leaving chaos in its wake, Tri Tech came to the rescue with professionalism that exceeded all expectations. They kept me informed every step of the way, ensuring I understood the extent of the damage and their plan for restoration. Thanks to Tri Tech Restoration, what could have been a disaster turned into a minor inconvenience.

I cannot express enough how grateful I am for the outstanding emergency mitigation service provided by Tri Tech Restoration! From start to finish, their team exemplified professionalism, expertise, and efficiency, making a stressful situation much more manageable.

When my husband and i discovered water damage at my property, we were in a state of panic. However, upon contacting Tri Tech Restoration, their response was immediate and reassuring. They arrived promptly, equipped with advanced tools and equipment, ready to assess and address the damage.

Throughout the mitigation process, the Tri Tech team demonstrated exceptional attention to detail, ensuring that every affected area was thoroughly dried and restored to its pre-damage condition.

My grandpas house sustained a lot of water damage due to a pipe leak in the kitchen. Raffi and his crew came out to provide support during a tough time and Berenice was very well at communicating all the steps throughout the insurance process. Excellent company to work with!

During the rainy season, my family and I experienced a leaky roof which ended up damaging the walls and ceilings of our dining room. Tri-tech restoration was quick to come out and mitigate the damages that were a result of the leak. Their work was clean and organized. They even did all the repairs afterwards. Manny, Raffi, and their whole crew were extremely helpful throughout the whole process and communication was great! I cannot recommend them enough.

I have had the opportunity to utilize Tritech Restorations expertise on several occasions over the last 8-10 years.
Without any hesitation I would recommend this company and its wonderful staff to anyone who requires a professional restoration of their home or business for whatever reason.
They are honest, a company of their word. The highest praise I can give them is that they return your calls, do what they say they are going to do and the do it on time.
They were a pleasure to work with during some very difficult times for my wife and I while Tritech skillfully put our home back together.
They are our go to restorative company.
Dr and Mrs G Purcell, Studio City Ca.

Our commercial property sustained major damages due to a tree falling on the roof. Tri-tech restoration came out to assess the damages and handled the job A-Z. They were in consistent communication with the insurance and got the plans and permits completed as quickly as possible. Their transparency and helpfulness made the most stressful situation much better. I will definitely be using them again.

Tri-Tech Restoration totally saved the day at my place! These guys are absolute rockstars! When disaster struck and my home needed repairs, they swooped in like superheroes and got everything back in shape in no time! Seriously, you'd never even know there was damage in the first place. They made my place look even better than before! Plus, they kept me updated every step of the way, which was a huge relief. What I really loved was how they treated me like family. They were genuinely interested in making sure I was happy with everything. It wasn't just about getting the job done; it was about making sure I felt taken care of.

Thank you, Joe, for assisting us with efficient home smoke clean-up service. Your team provided excellent and professional service.

Avoid Tri Tech Restoration – A Nightmare Experience

If I could give zero stars, I would. Tri Tech Restoration was recommended by State Farm after a water leak in our home, and it was one of the worst experiences we have ever had with a contractor. What was initially supposed to be a six-week project turned into nearly four months of delays, mismanagement, and poor communication—forcing my family to stay in a hotel far longer than anticipated.

The issues were endless:

Delays & Poor Communication – We frequently went days or even weeks without updates, left in the dark about progress and timelines. Calls and emails were often ignored.
Project Manager Was Absent – Our assigned project manager, Javier, was nowhere to be found throughout the entire process. After visiting our home at the very beginning, he completely disappeared and only resurfaced at the very end—only after we escalated our concerns to his leadership team. There was no oversight, no accountability, and no effort to ensure the project was running smoothly.
Ineffective Project Coordinator – Our assigned project coordinator, Angela, was also unhelpful and frequently miscommunicated with her own team. We were often left without answers and at the mercy of their team’s poor organization. Instead of acting as a reliable point of contact, she contributed to the overall confusion and lack of transparency.
Subpar Workmanship – After months of waiting, the final work was sloppy at best. We were left with a crooked sink, patchy paint, scuffed and imperfect flooring, and leftover materials cluttering our space. Several aspects of the job had to be redone due to poor quality.
No Accountability – Despite their mismanagement and the unnecessary hardship they caused my family, they have been relentless in demanding payment while we wait on reimbursements from State Farm.
It is especially disappointing given that Tri Tech Restoration was a recommended contractor from State Farm. We entered this process with high expectations, believing we would receive professional service, but instead, we were left severely disappointed.

I strongly caution anyone considering Tri Tech Restoration. Their lack of professionalism, poor quality of work, and failure to communicate made an already stressful situation significantly worse. If you value your time, money, and peace of mind, look elsewhere.

After losing our home to a wildfire, we were devastated, obviously overwhelmed and unsure on how and where to begin. And we are incredibly grateful that we chose Tri Tech!

From the very beginning, they approached our situation with empathy, patience, and professionalism. They didn’t just rebuild a house, they helped us rebuild our lives!
Their team walked us through every step of the process, from insurance paperwork to design decisions and final construction. Michael and his team were always responsive, honest, and clear in their communication.

The quality of their work is fantastic. Our new home is not only beautiful, but built with attention to safety and long-term resilience in mind. We discussed everything together, they took the time to understand our tastes, and sourced the perfect materials ( and I am very picky in terms of color and details!)

Beyond the technical work, what really stood out was the emotional support and understanding they showed during one of the hardest times of our lives, and that’s something we’ll never forget.

We wholeheartedly recommend Tri Tech to anyone in need of a builder, especially those facing the unique challenges of recovery after disaster.

EDIT: I don't recall the exact dates, but the issues described occurred over the months leading up to this review, and the experience itself is unchanged.

My insurance company recommended Tri-Tech, and hiring them has been one of the worst experiences I've ever had with any contractor. If you're reading this, I would strongly encourage you to look elsewhere.

I contacted them approximately a few months before posting this review for a very small repair project, and everything from the first phone call was a problem. It started with the receptionist, who my insurance company had difficulty reaching. Approximately weeks would pass with no returned calls, and the only way anything moved forward was when I personally called to chase updates.

After approximately weeks of delays, Carlos was finally sent out to inspect the damage. During that visit, they cut a hole in my wall, found mold, and then left the wall completely open, exposing the area without any covering or containment. They stated they "couldn't touch it," but made no effort to cover the opening -- not even with plastic sheeting.

For approximately the next few weeks, that hole remained open while the original sewage leak continued affecting the wall cavity. I was repeatedly told nothing could be done until mold confirmation came back, which meant the situation remained unresolved for weeks.

It took approximately a few months just to complete mitigation. Even after that, multiple areas were left wet, and I ultimately finished drying them myself by setting up a tent and running my own dehumidifier.

Once mitigation was finally complete, I was told Jacob would come out to provide a repair estimate. That took approximately another few weeks. He indicated I would receive the estimate by the end of the week; it took approximately another few. I signed and returned it immediately.

I was then told someone would come out that week for a repair walkthrough. Instead, I waited approximately another few weeks with no communication until I called again. Someone eventually arrived, reviewed the plan, and told me a crew would be out within a week to start demo. Approximately a few more weeks passed with no action.

When I contacted Tri-Tech again, I was told they were declining the project because it was "not profitable."

During an earlier visit, Carlos suggested proceeding with repairs in a way that raised concerns for me about permits. When he realized he was on camera, he became visibly uncomfortable and changed the subject.

Despite all the delays, mistakes, and additional issues, I still attempted to resolve things professionally. I contacted the owner, Amy, explained what had happened, and asked whether there could be any consideration or adjustment given the approximate months of problems. I was told I had three days to pay or they would place a lien on my home.

I paid, and I am writing this review to share my experience.

Tri-Tech handled only part of the work, dragged the process out for approximately months, left my home in worse condition, walked away from the actual repair work, and threatened a lien when I questioned their performance. I would not use them again and would not recommend them.

Additional note in response to the employee comment:
Nothing about this service was "10/10." I was required to sign a "satisfactory" form before work began, and when I recently called to speak with a representative I was disconnected mid-call.

This was, in my experience, a poorly handled project from start to finish.

I have been waiting for my kitchen to be completed and that hasn't happened since 2024! Bad communication with management including Finance. I've been ignored for continued issued that should be under warranty. Also, Tri-Tech brought their own plumber (Gabin Plumbing from Pacoima) the work done has been giving me problems just a year after. He used used parts and now the other "new" parts are leaking again.

I don't recommend this company nor the plumber. If you have flood issues, contact your insurance and deal with them directly and cash out. Hire your own people.
Warehouse Manage brought back boxes from their storage with mini roaches. I text him and he literally lied telling me that they had to fumigate the entire storage because we had roaches and invaded their storage facility in Burbank. Incredible that was an insult that I can't forgive.

Overall this company is a failure and will contact the next dept to complete my complaint.
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I was forced to sign to the contract without reading it because they saw how worried I was for my enior parents especially my mom whom had surgery the day of the flood and has lung cancer. I felt vulnerable and signed. Also, was told that it was best to sign the contract and deal with them because us "latinos" are basically dumb to handle this sort of problem. Trust me, my insurance agent was the best and we could've had an excellent relationship without Tri Tech.
We were obligated to sign the review at the end to receive our 5 year warranty. All lies except my message. The person in charge of the job should drive by every so often to check the work done.

David the warehouse Manager insulted us by saying we had roaches. Unprofessional and because we no longer needed their services he thought it was OK to talk crap via text.

Theron from Finance at first was pretending to be nice. At the end he showed his true colors until I made him to talk to our insurance rep and he agreed to the amount owed.

Hope this helps and will continue to bug them until my kitchen is done and the plumbing!!!!

I know I'm going to receive a reply from Tri-Tech stating that I was happy but again, NO I WAS NOT!!! I WAS TOLD TO SIGN TO RECEIVE MY WARRANTY.

And this will continue until my house is done. Too bad I can't add pictures.

My kitchen suffered water damage due to ice damming and Struck and Sons was referred to me by the restoration company. When called, they were quick to arrive and assess the damage. They worked seamlessly with my insurance company.
The specialists who worked on my home were very kind and respectful, and did a wonderful job. They were able to reinstall my existing cabinets and counters, and you can't even tell anything happened here! Kudos - I could not be happier!!
I would recommend them in a heartbeat to anyone that has suffered damage to their home.

Richard and Ben and the whole team were amazing. Ben always answered my calls and texts promptly and i was kept in the loop about everything that was happening. All my concerns were addressed and they were very professional. The quality of work is a 10. I would highly recommend them to anyone and I would use them again myself. Thank you Struck and sons!

We had three large limbs fall on our 100 year old garage in a wind storm. Richard Struck was instrumental in handling the rehabilitation from beginning to end. His help began, not with his estimate, but in negotiating with our insurance agent. The issue of stability was the "bone of contention". Besides knowledge, experience,and good workmanship, Struck and Sons get 6 stars for communication skills. You always know what's happening and Richard always gets back to you in a timely manner.

We were in shock when a fire rendered our two family in Irondequoit uninhabitable. We were also stressed because we did not have replacement value insurance so our rehab budget would be tight. Feeling overwhelmed we contacted Struck and Sons. They were very responsive and reviewed the adjuster's loss report (without $s) before submitting a detailed formal bid. Their bid appeared reasonable so asked to meet.

Meeting with Richard and Ben put our minds to ease as they walked through their bid, the process and expected time line. Throughout the rehab they were very proactive in providing updates, open to suggestions once we moved into the finishing phase (countertops, floor covers, etc) and they delivered what they stated, when they stated and for the stated price. Their crew never left the field to work on another job unlike some other contractors we know. They were trustworthy and did great work.

Earlier this year, I went in our basement and found a large bubble filled with water on our basement wall. Our outside pipe had burst leaving us with a mess in our finished basement living area and bathroom. While getting the basement dried out, ServPro recommended Struck and Sons. When we first met Ben we simply asked that he recreate what had been there previously. They matched the paint, found similar bathroom fixtures and picked a carpet that was a good quality and was the same style to what we had. They were prompt and always kept me in the loop to their progress. They are a professional group and I would highly recommend their services.