Fire Protection reviews across the US

Majestic fire team was great! They handled my broken sprinkler line right away. Martha handled the call & got her team to me in no time! Will definitely be using them for my fire protection needs!

Majestic Fire Protection services all 5 of our Southern California locations. They are dependable, perform outstanding work and their prices are very reasonable. I would recommend them for all your fire protections needs.

BEWARE!!! If I could give them zero stars, I would. After contacting them for emergency service at our building the team showed up the next day to start, they worked hard with limited tools provided to them and eventually got job done. The owner gave a rough estimate of $10,000 - $15,000 but when the invoice came after four days of work it was $16,500, we asked them to itemize the invoice which they begrudgingly did but the new itemized invoice was $20,600 with no explanation which in part was due to charging $125 - $225/hour for manual labor. $10,000 in labor alone for three guys to dig out the hole over two days and then two guys to refill it, CRAZY! If you decide to use this company get EVERYTHING in writing before ANY work starts! After this experience we called other companies who told us they charge $50/hour at most and what Majestic was invoicing us over $20,000 for should have been a $7,500 - $8,500. I am surprised they have any five star reviews but noticed they are all from one year ago and wouldn't be surprised if they are family and friends.

This company refuses to service our commercial grade extinguishers, at first they said that they were no good due to a recall and we ended up purchasing 23 replacements from them for one of our locations, we later called kiddy and it turns out the ones we surrendered were not even affected by the recall. When we asked them why they did that, they changed their reasoning to ours not being commercial grade... When we called kiddy again, they turned out to be of commercia grade, then they finally admitted that they simply don't like kiddy. No other reason, and then they offered to sell us their refurbished ones instead. Shady practices.

This company over charges for the service they provide they will underbid other companies then gouge us on everything else that isn't listed in the agreement we decided to go back with previous company that we were using because they're ridiculous over pricing and lack of service quality which is another point to make. Many of the fire extinguishers that they have serviced have leaked and were unusable so we had to call another company to service them and get what we paid for. Going forward we will never use this company again because they are a liability in fire safety

I was calling around to find a place to service my fire extinguisher, and when I called this place, very pleasant answering (right away) with no hidden fee estimate.

Place was very clean and organized, great service, quick and knowledgeable.

So glad to find this place and I will recommend to everybody who need their fire extinguisher purchased or serviced.

Majestic fire is great for suppression repair and recharge. Our restaurant required complete annual service technicians showed up early in the morning and changed all fire suppression heads and refilled the containers and we are back in business. Thank you majestic fire

I was out visiting some buildings in our Company portfolio when one of the property manager for being that the fire alarm needed to be fixed. When I search for their phone number I came across a few bad reviews. We have always use Majestic fire protection and I’m surprised that there were a few bad reviews here. They take care of all of our buildings in Los Angeles and Orange County in we have never had a problem.

Our alarm required annual inspection and we contacted many companies to get a quote. It took majestic a short time before they could update us with cost associated to repair and maintain the system and they got to work after our approval. Happy to work with them on this project and we will certainly refer them to others.

We have a fire alarm system that needed to be tested and certified so we found Majestic Fire. We spoke with Karina and she was able to have a technician come out the next day for the service. She was very helpful and professional in answering our questions. The technician was friendly and took care of the work pretty fast. Overall the staff was very helpful. I will definitely be using them for future service again.

Honestly the techs are amazing but when it comes to there higher ups, who I believe dispatches them are very horrible at doing business. They don't really communicate very well or give any updates. They also walked a job we needed done and quoted us $13,000 when another company came and walked us on what we really needed done and charged us $1,200. After that we needed to get our fire extinguisher checked so we called them and they sent out a great tech but when it was time for us to get them we never got word it took them almost 4 months for us to get word from them and to get some of them back. We had no updates on when or where they were until the tech Gilbert sincerely apologized on behalf of his superior who couldn't even email us or call to explain. After that a separate incident we had our system go off, so I called at 6am and didn't get a tech until 12 and of course with no update of when then tech was called or heading towards us. And yes we are highly considering changing company's.

Carlos and Mike were great! They were the first ones to contact us when we searched for tree removal on Angi. They came to the house, and gave us a fair quote on removing a large dead bougainvillea and surrounding random plants and weeds…
They replaced the bougainvillea and put in some new plants as well as some serious work refurbishing the planter. They were kind and considerate to our needs. Carlos told us we could always call him for any questions or further needs. We definitely will!
Our thanks to them for a wonderful job.

We tried to hire this company but the quote they originally gave us was increased by 4 times as much when the original onsite person turned us over to their management. As a result of trying to price gauge us, we told them we weren't going to use their services and would instead be hiring another local company Bay Alarm who's pricing was more comparable to the original quote we were given by Majestic when they first offered their services to us. A few months later, we received an email from Majestic saying we owed them $200+ for monitoring services. We tried to explain to them that we never signed up for their service because of them trying to upcharge us so we would not agree to pay, but they insisted we owed them this money and threatened to send us to collections which they later did. I would not recommend using this company for these reasons.

The level of service provided by Alberto Jimenez and KORD Fire Protection was commensurate with what you'd expect when entrusting your family's safety to a professional - nothing short of excellence. During our semi-annual pre-action system inspection, Alberto demonstrated exceptional professionalism and technical expertise. His communication was clear and thorough throughout the process, taking time to explain each aspect of the inspection while maintaining remarkable efficiency.

Alberto's attention to detail and methodical approach to the inspection gave us complete confidence in our fire protection system's operational readiness. His professionalism and courteous demeanor made what could have been a routine inspection feel like a genuine commitment to our facility's safety.

KORD Fire Protection has clearly set a high standard in the industry, and Alberto Jimenez personifies their commitment to excellence. Highly recommended for any business seeking reliable fire protection services.

Would not recommend. Please take your hard earned money elsewhere. We had Majestic Fire check and service our fire extinguishers/ replace the old ones. They said everything was good. However, we had a small fire shortly after and the fire extinguisher did not work causing the fire to grow larger than what it should have. They clearly did not service them properly and are refusing to handle the situation. Please do not rely on them. Fire safety is important.Luckily no one was hurt during our fire.

I recently had the pleasure of working with Kord Fire on a clean agent fire suppression system installation for my business. From start to finish, their service was exceptional.
The Kord Fire team was professional, knowledgeable, and efficient. They clearly explained the entire process, answered all my questions, and worked diligently to ensure the system was installed correctly. The technicians were meticulous in their work, and it was evident they took pride in their craft.

The new system is working flawlessly and provides me with peace of mind knowing my bussiness is protected. Though pricey, you get what you pay for. I would highly recommend Kord Fire to anyone in need of fire suppression services.
Thank you, Kord Fire, for a job well done!

Dangerous pickup truck driver, unsure which branch they were hired with but they were driving in a hurry with no regard for safety in a 35 mph (seeing them go at least 50+ mph, one of the Chevorlet Silverado Pickup Trucks with white & visible compa y markings/decal).

One of the better fire protection companies. Don't know what the guy below is on about. Maybe their team should be better at communication? Idk.

Kord for us was great. Maybe because I was a new customer or whatever. Worked with many fire protection companies, and they pale in comparison.

I’m leaving this review as the Director of Operations for a licensed residential treatment facility in Malibu. We hired Kord Fire because fire alarm monitoring seemed to be a great addition to a business like ours. It is life-safety. Unfortunately, this has turned into a years-long mess.

I started here in September 2022 and the system was already not working before I arrived. Since I’ve been here, the fire alarm panel has never been able to remain on consistently without going into error and making extremely loud beeping noises. It has been unusable like this for years. The best we ever got was one time when it worked for about three hours, and then it went right back to errors.

I have had someone come out at least three times since September 2022. Every time, they leave without the system working properly, and we are followed by an insane invoice. The most frustrating example was a technician coming out for what the office later called a “free” troubleshooting visit, but he could not actually complete the work because he did not bring the computer or equipment needed to program the system. We then spent that day checking every single fire alarm device and discovered one was logged into their system that did not exist. The technician stated he needed to come back to finish fixing it because he did not have the right equipment (his computer) with him. When I called their office to schedule the return visit so the work could actually be completed, I was told that if he came back out again we would have to pay. We went back and forth, had to escalate to management, and only after time passed did they eventually agree he could return “for free,” while the system still was not functioning correctly.

On top of that, invoices continued while the system was inoperable. I responded to repeated invoices requesting cancellation of services and did not receive a response from Kord. When they finally did respond about cancelling, they used pressure tactics stating it was a requirement for our license to have monitored fire alarm service, even though that is not accurate for our situation. They demanded written cancellation, and then followed up with what looked like an AI-generated contract specifically referencing a “residential drug and alcohol treatment facility,” which felt like another attempt to force liability language instead of solving the actual problem.

They are now claiming we owe $6,416.75 despite the monitoring and system never working consistently for years. That number makes no sense given what was actually delivered.

For a life-safety vendor, this level of disorganization, repeated unresolved issues, and billing behavior is unacceptable. If you choose to work with them, document everything, confirm in advance that the technician will arrive with the equipment needed to actually program the panel, and do not assume monitoring is active until you independently verify it.

Chris Jackson, and the other technicians that accompany him are always dependable, on time and professional with their services.

We've enjoyed a long-term partnership with Cintas built on clear communication, professionalism, and mutual respect. They are reliable, responsive, and easy to work with. We truly value the friendly, collaborative working relationship we’ve developed over time.