Fire Protection reviews across the US

I arrived 8 minutes before closing, and as soon as I got out of my car, I heard them lock the door. I knocked, and they told me they were already closed. I was then told that if I wanted to be helped, I needed to arrive 10 minutes before closing. I suggest they change the hours listed on Google and on their door to say they close at 4:50 instead. I drove 30 minutes to get there and was refused service.

Our company Rodco Services does a great deal of work with Mongiovi and they are fantastic. Marsha and Nora do a great job for us scheduling appointments, and the technicians are also fantastic! Love this team.

JP is one of the most down to earth business owners I know. He's more interested in helping you long term than making a quick buck. He's been in the business for a long time and is as professional and knowledgeable as they come. I highly recommend him to anyone looking for his services.

5 stars just is not enough. I called today expecting to be on hold or needing to schedule in advance like a week or so. Not with Protech Fire & Safety. JP was able to pencil me in same day. Just an hour or so after calling and scheduling. On time, never felt rushed or overcharged. He is very knowledgeable, helpful and speedy! We will always go with this company and JP! 10/10 would recommend!!

We had our fire extinguisher services by Western State Fire Protection, and entire experience was top- notch from star to finish.
Great communication. They treat their customers with care and respect. They make sure everything was up to code. We will definitely be using them again!

We have worked with the folks over at Mongiovi and Son for close to 10 years. Based off of their professionalism and honesty, I would recommend them to anyone looking for plumbing, excavation, or a sprinkler system. Rachele is our main contact and she is super responsive!

Great service, very professional technicians.

I called ahead and asked if they could retest my paintball tank. I was told by the woman on the phone "all paintball age SCUBA style bottles are $44." Cool, I drop the bottle off on a Monday. Go to pick it up today and was told it's $85. Told them I was told otherwise by one of their employees and they just say "sorry for the misinformation." Needless to say, won't be returning.

Edit/update : I was given a call about and the gentleman apologized and said that even though a mistake was made, it should have been corrected and honored there on the spot. I was given a refund for the difference and all is good. It's very easy for a company to provide good customer service when things go smoothly, but it says a lot more when they're able to provide good service when a mistake has been made.

We got tagged by the fire department for out of date inspections on our extinguishers being several years out of date - totally our fault, since we didn't make arrangements with anyone when we took over the location a few years ago. Thank you to El Paso Fire Department for putting out fires *and* working hard to keep fires from ever happening!

Justin at Henderson answered my phone call and took time out of his day to answer all of my questions on the requirements and the process. He was simply tremendous! We weren't even a customer yet and he was already taking care of us, and I never felt rushed or encouraged to end the call before all my questions were answered thoroughly. A+++

We now have our extinguishers tested and certified, and I was also able to pick up some quality re-conditioned Buckeye extinguishers for my personal vehicles. The service was fast and the pricing is incredibly reasonable.

Very excellent interaction with everyone at Henderson - over the phone and in person - and we're looking forward to continuing to do business with them in the future. Thank y'all so much!

Super friendly and helpful! We needed our fire extinguisher re-tagged for our foster home and Josh completed the job quickly and courteously. Fantastic service!!!

Had leak in water line, coming into my house. Once they were authorized by my homeowners association, they were here immediately, and worked after darkness, with lighting, until job was done. They were very kind and helpful with regard to the water coming into basement. I can't comment on price, since my HOA was handling that, but judging from other reviews it sounds like they are very good in that category, too. I was very thankful that they handled this job.

Professionalism is an understatement. I’ve worked with Adam multiple times for multiple businesses that I am partnered with. I’ve never had a problem with their quality of service or getting answers to questions. When it comes to restaurant hood cleanings and inspections, the team at Mongiovi & Son is top notch and I highly recommend them!

We own a local shop n save and Mongiovi & Sons have always been our go to shop for hood cleaning, plumbing, and fire extinguisher/ sprinkler inspections. They do great work and are always there to answer any questions. We have always had a pleasant experience.

They are building my fire suppression for my Korean bbq tables all are professional individuals

Gets five stars, outstanding company to be in business with.

Great company

Expensive, estimates are way under final job price. Make sure you keep everything they make you sign if not they will over charge it up when they sue you.
Can't complain about the quality of work.

Ms. Gonzalez, Thank you for the review, we apologize if you feel we did not provide the customer service you were looking for. Please understand we do not lock panels. We are once again recommending for you to contact the company you originally hired to install the fire alarm system. They will provide you with the password to your fire alarm panel. We are still offering you a payment plan for your past due invoices. Please call us if you would like to settle the past due invoices you have with our company. If you need anymore guidance to unlock your panel, please call us. Thank You.

Terrible customer service. I must have called asking for my bills at least a dozen times over the course of 6 months because I didn't want them to accumulate. I always go the run around - i'm sorry, that person is on maternity leave; or, that person quit; or, I'll send them right over; or, I'll email them. The person that answers the phone is young and rude. Other people in the business can't function on their own. To make matters worse, they've locked me out of my own fire panel by adding an 8 digit pin without sharing it with me. I cannot urge you enough to find someone else.

rude customer service dont recommend to anyone all

Missed our extinguisher inspection deadline. (Not helpful to our business!)