Fire Protection reviews across the US

Shayne and his team at Filter Shine are amazing. We are a small breakfast and lunch restaurant that does over $2 million a year and he has serviced us for over 8 years and always provided top quality service. His team will replace all hood filters in the kitchen area with clean filters ready to use. The team is always professional and swaps the filters out in under 5 minutes, so it does not disrupt service. We spent hours a week cleaning those with harsh chemicals, why? Filter Shine is a no brainer if you have a hood system and use filters. We signed up all 6 locations and it was the best thing we ever did!

Shane has a wide-range of knowledge and very eager to share. He is a valuable asset to the kitchen exhaust, fire protection industry.

Excellent experience, awesome teacher! Shayne has a lot of experience which he kindly shared with us

Not reliable at all, also super arrogant 🤷🏻‍♀️
Update… didn’t we pay you to do all of that work? So you’re telling me you didn’t do the work as well?We paid you to make the access points we actually prepaid you to do it and then had to wrangle you up to do the work. Because communication is not your strong point. This is the quickest you’ve responded to anything that we’ve done with you lol…adios!

Shayne and his team rule! They keep our restaurant hood, ducts, and filters clean and shiny so that we are up to code and can focus on cooking delicious food for our customers. Thanks everybody:)
-Surfside

The experience I had with filter exchange was immaculate. The filters were spotless, the filter Technition was cognizant of the employees working and stayed out of the way while getting his work done quickly and efficiently. The service is fantastic because none of the employees wanna be cleaning these filters anyway. Important work that needs to be done.

Update: After jumping all their hoops to cancel service, their robo dialer is now dialing my phone daily. Nothing like weekend calls leting me know that their system can't communicate with a panel we replaced 4 months ago

Run away from these people! If you are with them open BBB complaints and talk to the AG

Cancelation is a multi-hour phone call and repeated email process. They will bill you for another 30 days. Your Reps emails change and stop working. Good luck notifying them in advance. Eventually they recognized my attempt to cancel earlier and the bad email but what a process. I would only choose to talk to these people in the future if I was getting paid hourly. There do seem to be a few good people there and I feel so bad for them. Obviously the practices of this company betray them.

Their biz practices are shadier than a time share or subscription cds in the 90s. You are a number to these people no matter how long you have been with them they will scam and abuse you

Great place, great people

Very resourceful, knowledgeable and a pleasure to work with

Always impressed with how much they care about our property

This company is horrible, Charging you for 3 hours for maybe 15 minutes worth of work. plus extra truck charges. Will never call on this company again.

Customer service is brutal, they do not care and are not proactive in helping. Delayed responses, poor communication and expensive!

Lol, I love that ... Good jokes are hard to come by lately 😂, does it look anything like this, can it control something as awesome as this ... I think not good Sir.

Johnson has the WORST customer service and billing department I have ever delt with. Incorrect billings, impossible to get ahold of anyone who can help, being sent around from number to number, and no communication afterwards either. Absolutely the worst.

We hired these guys to monitor a building and after a few years sold it to another owner. For the past year they have been sending us invoices and collection notices. We have called them every month to keep informing them that the property has been sold and we are now two owners removed and they keep sending notices. Very disorganized.

Total rip off company for commercial alarm service. Talked my wife into signing a 36 month contract that is unbelievably bad, and won’t let us out. And now they continually add more charges. What a nightmare. Stay away.

Total rip off for service calls charging a flat rate for 3 hours worth of work totaling over $900 when they spent less than an hour onsite. Find another company that cares about customer service and satisfaction who has reasonable repair rates.

We cancelled JC in 2022 because of lack of customer service, strong holding the mechanics of our system to keep us from understanding it and their general disregard of our needs. But...I continue to get an invoice for monitoring EVERY YEAR. I then spend countless hours trying to manage through their multi-level "not my problem, not my department" nonsense. They have cost me countless hours of productivity even after their service was deemed ineffective. Don't waste your time. Don't waste your money.

No calls returned and no one showed up the day of the appointment. Poor customer service!

Fast, no hustle service, very polite and friendly staff.

We received an email saying that an ACH payment was processed when we have not used the business at all. We called to inquire and the young lady who answered AND refused to give us her name, hung up on us after 5 minutes of being on hold. We called back and she said to disregard the email because it was a glitch in the system and numerous people received the same email. We asked her to simply send another email stating the error just in case anything should arise, but she said she could not. She then changed her answer and said she could, but she hung up on us. She did not bother to get any information from us at all. EXTREMELY RUDE!!!!