Pest Control reviews in Altamonte Springs, Florida

Good Evening, My name is Charmaine Harrypersad a new returned customer already disappointed with resolving a billing issue. David Augenblick is the consultant who signed me up. He placed a request to have our sod/weeds die as we are planning to replace our sod. The tech that came out treated our lawn instead of killing the sod/weeds. Later the same day David had to request that the tech come out again and done what he should have done in the first place. I was then billed for two services instead of the one I asked for. Since then it has been a struggle to resolve by removing the overdue bill. Please stop any future services and remove overdue bill. I am once again disappointed with your service. Please contact me.

Today Zach did a pest control treatment around the property. He answered all my questions about wasps and took extra care around one suspicious shrub that may have been attracting them. He was conscientious in performing his job and gave good advice regarding the timing of power washing to be scheduled just before a visit with pest control so that the Heron protection can be reapplied. Zach always calls in advance and assures me that he is just a phone call away if I have any questions. Peace of mind- ahhhh!

We needed an inspection and possible critter mitigation in our attic. Not only did Mike come out just a couple days after the initial call, he came out and took care of everything within a week of first contact. After a thorough inspection of the home, he explained my options we decided on a plan. No crazy upselling or anything just a fact based discussion with all my options. Each time he went back to check on the status of everything he kept me updated and communicated his findings. I could not be more pleased with Heron and especially Mike who was professional, personable, proficient, and an absolute pleasure to work with.

Great service every time, tech always discusses the treatment and any issues. My yard has never look so good.

Robert is always very friendly and knowledgeable about all of my lawn and plant questions. Always goes above and beyond. Never makes me feel rushed. Takes his time when completing our home service. Always willing to educate me on care and maintenance of special plants. I know that I am not his only customer but Robert makes me feel like I am. He always makes sure that I am happy with my service before leaving. We are very happy with our service and would highly recommend.

Have heron for over 10 years and they have Always kept my yard looking beautiful. If I have called them to come out and just take a look at something that I was concerned with within a couple days they were right out to check it and if there was something needed, they did it.

I am always pleased with the pest control service Mark performs each visit. He provides an advanced text message advising of his visit, meets with us to discuss any concerns we may have and leaves a service report. We appreciate all he and Heron do in treating our home.

Anthony De Jesus did an excellent job in describing what he was going to be treating my yard for and what I needed to do to help solve some issues I'm having. He also went an extra step in address some pest issues that I forgot to mention but he noticed while spraying my yard. That only told me that he was paying attention to what he was doing and looking out for what my concerns. I appreciate that time he took and wish I could be home more often when this service is complete to get educated.

Angel is an expert at identifying and eliminating any insects. He’s the best. He’s serviced us for nine year and has been outstanding with service and is very friendly. I highly recommend him!

Rob and Zac always notify us when he’s planning to arrive and always listens and answers our concerns. They do good job in their work and always a pleasure talking with them!
Best regards,
Tom Rocha

Joe is always courteous, professional and extremely knowledgeable about lawn care. I trust his expertise because he has solved every issue I have ever had with my lawn. Just ask for Joe. He's the best!!

I have been a customer with Heron Home & Outdoor for several years now. I want to recognize a technician "J" Cruz for his amazing personal attention for maintaining our lawn. He explains every visit and treatment & answers all my questions/concerns. A great asset to the company.
Really cool guy with a good vibe. Much appreciated..

Zach has been my Heron tech for about two years. He always does a great job with my pest control service. He's polite, considerate, and really cares about his work. I highly recommend Heron due to the quality of their pest treatments, and the high level of customer service I've received with Zach.

The driver on the 417 around 815AM today should be taken off the road.

Total classless and to be driven a company vehicle that way tells a lot about who works for you.

It’s been nearly three years, and I’m again replacing another sprinkler head. I’m genuinely disappointed with the quality of sprinkler service I received. After replacing the head, my military instinct prompted me to take a closer look at the connections and sure enough, there it was: the reason my lawn had been constantly damp. Sealant had never been applied. Even after a company representative inspected the system and assured me everything was fine, this issue was missed. I’ve accepted it as a loss and a valuable lesson. I should have inspected the other connections for sealant as well.

Oh and i was charged for the service call.

Excellent service!!! Carlos has been an incredibly diligent and professional technician. Wouldn’t recommend anyone else for our lawn care needs!

I had their shrub service. $130.00 for them to ruin my plants. First they burn and kill my plants, with their one type of fertilizer fits all. As you can see in the photos, a lot of damage and too much fertilizer, burned tips and leaves on the plants, plus dead plants. Then the technician sprays insect killer on plants I was going to eat. But doesn't spray the shrubs that have aphids and mealy bugs on them. Worst service ever. They do not take responsibility for anything and they don't reimburse you for what they damage or kill. Even though you call and tell them. My advice go somewhere else. They care nothing about the damage and the cost to replace the plants they destroy.

Gamalier from Heron has done an exceptional job addressing issues with my yard. He listens to feedback and addresses concerns with care. I highly recommend his services.

My lawn is having significant issues. The only person with the knowledge is my irrigation tech Kyle. He is awesome! He is so informative and I trust him completely with my lawn. He appears to know more than even the tech that comes out for the weeds etc. He told me what needs to happen to prevent further damage to my lawn which is not something anyone else even The area supervisor has done.

We have had Heron going on five years now. They go out of their way to make sure we know when they will arrive so we can discuss any concerns we see in our lawn. If we do find any issues they reschedule techs to come out and make it right. Great customer service. I would recommend them to anyone.

The techs do not inspect shrubs and lawns, they just come out of their trucks and start spraying something (maybe a basic multipurpose product?). They are doing it so fast and so sloppy that 80% (unfortunately I am not exaggerating) of my lawn and 50% of my schrubs are not treated while my walkways and walls get chemical stains. A report is emailed after each visits (lawn platinum care:$76, shrub care: $47). Watching my security cameras footages provide evidence that the reports are a scam. I only had the cameras covering the front garage before, but now I can see around the house and I realize that Heron has been taking me for a ride for a long time. The supervisor also doesn't come to check on the house or follow up if a concern is brought up (as advertised). Eventought Heron has been contracted for years, cutting and watering is done appropriately, my lawn is getting worse month after month, some of my plants are getting sick (see pictures). Pest control service is also a disaster so I am finally switching to another company that was recommended by neighbors. It allegedly appears that family owned businesses are a safer bet for these kind of services as they are usually prone to be more careful at selecting their techs and apply less pressure on amount of houses to be done in one day and cost of chemicals.